American Water Damage

I want to be really lenient because of staffing shortages, but working with American Water Damage was incredibly frustrating. We had a shower that the previous owners incorrectly installed and was slowly leaking into the walls. The salesperson who came out and examined the problem was super knowledgeable, gave a reasonable quote, and a good timeline for how long mitigation would take. His confidence is what made us proceed with the company, and it was all downhill from there. Scheduling was incredibly challenging, as no one would pick up the office phone and when they did they'd give incorrect information or say they'd have someone call us back (which they never did). Demo workers showed up outside of the scheduled time, and took all day whereas it had been scheduled for four hours. They took out much more than they needed (flooring that wasn't damaged and didn't have high moisture readings), then quoted needing to repair the entire ceiling/flooring in order to repair. It hadn't been communicated initially that daily checks would be required for mitigation work. Twice workers showed up outside of the scheduled appointment. It was incredibly hard for our insurance to get ahold of the company, and when they did American Water Damage dragged their feet providing information and photos. The project started in April and we didn't hear about starting repairs until late June. And then, despite multiple calls, we didn't get the final invoice for the demo until July (the invoice was also wrong and we had to renegotiate). We didn't end up using them for repairs because the demo and mitigation process was so ridiculous.

We called American Water Damage after we returned home one evening this winter and found standing water in our finished basement caused by a burst sprinkler line on the exterior wall of our home. The dispatch person at American Water Damage helped walk me through shutting off the water supply and made me aware of any immediate issues then sent out an employee to start the drying out. The technician was very throughout in his process, considerate of our home, and polite. He lifted our carpet up and got high powered fans and dehumidifiers running within an hour. They took care of all insurance estimates and made sure that my insurance company paid for all the necessary items to get my basement completely back to normal. Even my insurance agent complimented them on the nice job the did putting us back together. If you are having any type of water damage issues I would strongly recommend you reach out to these guys, you won’t be disappointed. Mike Minnetonka,MN