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Keyless locks are often considered safer since they’re protected by passcodes instead of a physical key, making it harder to be picked. However, they are not infallible. And like all electronic devices, outdated models are more prone to problems and safety concerns. If you’ve experienced multiple lockouts in the past year, or your lock is responding slower than usual after you key in the passcode, it might be time to upgrade to a newer one. Even if your lock is working fine, you should still change your access code at least twice a year.

If part of the key is protruding out of the lock, you can use a pair of needle-nosed pliers or tweezers to gently turn the key in the lock to open the door. If the key is fully inserted into the lock, you may also be able to use a key extractor to help turn the key into the unlocked position. 

But if the key breaks off halfway into the lock or you simply can’t reach it to help engage the unlocking mechanisms, you should probably call a professional.

Begin by checking the power source, typically a battery or wired connection. Ensure the battery is installed correctly, has sufficient charge, and isn't corroded. If it's a wired lock, examine the electrical connections to confirm they are secure and free from damage. Additionally, inspect the lock's programming or settings. Confirm that user codes or access credentials are programmed correctly and that any remote control devices are paired and functional.

As with any computer, smart locks can be hacked by someone with the technical skills to do so, but most people do not have that ability, making smart locks relatively safe. If you have any concerns about a compromised smart lock, opt for an encrypted smart lock, change your Wi-Fi password, and make sure that you only give out your password to trusted family and friends.