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"Jordan and crew did an excellent job. They cleaned up like it was their own house."

"It went well. They even came back out without complaint when my wife wanted the walkway raised a little higher. Would hire them again."

"The service was for Radon Mitigation in our home that had higher than acceptable Radon levels. The work was professionally done, and care was taken to protect carpeting etc during their work. The crew updated us home owners as they did their work and asked permissions for needed modifications to the house. I would recommend this company to anyone looking for quality workmanship, congenial communication and moderate pricing."

"I am very happy with the sidewalk leveling. The team returned to clean up an area that had "remaining" foam. They were very willing to make sure I was satisfied."

"My sidewalk leveling using mud jacking work was completed quickly with great results. Fair price, good communication."

"Went great! we were able to rent the house we loved . Process was great and my questions were answered immediately. Cassie Ott provides great customer service and made the process easy ."

"Very well from start to finish. Left my house quite clean.  I would highly recommend Sears to anyone."

"The staff at Northstar Installation were courteous and professional throughout our interactions. I'm looking forward to the energy-cost savings they've provided for my home as the seasons change."

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Vitaly (owner) came to my house to see what needed to be done and to offer suggestions.  He was polite and professional.

Viktor came to work on time a few days later to start the demolition. The dumpster was not there the first day so he came back the next day to start. No problem.  Viktor and his helper worked very hard to demolish  the bathroom.  They cleaned up each day before they left.

There was some mold on an adjacent bedroom wall , which was not surprising, since the some of the old bathroom shower tiles were missing.  Vitaly thought that we could find some kind of a solution to get rid of the mold, but  none of the stores had a powerful enough formula to do the job right.  After a  few days, I decided it was best to have that wall removed completely.   Vitaly asked Viktor to give a bid to remove the bedroom wall.  Viktor did not want to take on that job.  Vitaly then gave me a name of a contractor who specializes in mold removal.  I hired that company and in about another week, the mold wall was carefully removed and replaced with another bedroom wall. 

Before the bedroom mold wall was removed, Viktor installed an outside vent cap for the bathroom fan.   There is a small section of roof (approx. 18 inches) with a pitch extending from the side of the house above the bathroom ceiling where the vent roof cap could be placed.

 Viktor installed  a vent cap, but it was the wrong type.  He installed a wall vent cap, not a roof vent cap.  Also, the vent was installed over the shingles and flashing, instead of under them. If left as is, wind and rain  would be able to come into the exhaust pipe or leak under the shingles and enter the bath fan/house.  I notified Vitaly about it.  He called me back and said that they would fix it.  He said that Viktor told him that he had installed that type of vent before.   I said to Vitally that I would remove it and install a new, correct type of vent.

After the bedroom wall was replaced, I decided  that I did not want to use Vitaly's services any more.  I called Viatly and talked to him about the situation and my decision.  He was very polite and listened to what I had to say.  We agreed that it was best to settle on the charges I owed him and move on.    

 I've called Angie's List a few times, since, to talk about the situation.    One of the things that I found from the Angie's List Representative was that Vitaly's company had already been paid by Angie's List.  This surprised me, since I thought a contractor would get paid for a Big Deal only AFTER the work had been done.

  At this point, I want to be sure that Vitaly's company gets paid for the work they did. (they have been paid, amount is unknown) 

  Also, I would like to get a refund for $3700.00     I feel that I owe Vitaly $1300.00 for the work his company did.   My figure includes an adjustment for replacing the bath fan vent and for the extra 5 days the dumpster sat in my yard.

I would appreciate a resolution to this situation so that all 3 parties can move on.  Thank you. 

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1. The company representative was very helpful in dealing with the insurance company, and in obtaining payment from the insurance company for the damage done by a recent hailstorm. The price I was quoted for the roofing job was within the insurance company's estimate, and the only additional cost was for add-ons that I requested. The crew showed up on time, had all the necessary materials delivered in a timely manner, and did a very nice job of installation. The owner, Steve Heinz, was very hands-on, and made sure I was satisfied with the work done by his crew. He was accommodating in handling the additional work I asked for, and replaced some discolored siding at no cost to me, as it detracted from the look of the work he did.  As I sold the home shortly after the work was done, I cannot comment on the long-term performance of the roof, but it looked perfect after it was finished and gave me no trouble during the time I remained in the house. I believe the new roof and the additional cosmetic work done by Start to Finish was instrumental in the subsequent sale of the property at full listing price. I was so satisfied with the work that I have had Start to Finish estimate another project for me; I would have hired them to do that job, but decided not to proceed with it as we chose to move to a different property instead. I would recommend this company, and have done so. 

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