"I had a bit of trouble with my molding around the doors vs how the system was designed. The tech guy hung with me for 39 minutes until it was perfect. I called customer service a couple times after that with questions that came up. The customer service team are professional and knowledgeable."

"It was a great experience, fast, friendly, professional.
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"The gentleman was very knowledgeable and got the job done in a timely manner,an also downloaded my printer onto my computer for me.Greatly appreacited it."

"Hal's work is top-notch but I grew increasingly frustrated with the timing and inconsistency of his work habits. His was one of several estimates I received and basically he said he would beat any estimate I received. The difference is that everyone else was going to use cedar and he only works with pressure-treated Southern yellow pine, which is less than half the cost of cedar. I was unsure of the durability and longevity of that product so I did extensive research online. Still unsure, I drive around the Twin Cities to see other jobs Hal did that gave stood the test of time and I decided to move forward. Clearly, the way he builds his fences require considerably more manual labor than those built with cedar posts and pickets so essentially instead of paying for the higher cost of cedar, you pay for increased labor costs. Unfortunately, Hal isn't as going as predicting when he will get jobs complete as he is completing them well. He was over a month late in getting started and I repeatedly had to call him to inquire about the delay. It was quite frustrating but since I didn't absolutely need the fence done by a certain date, I decided to practice patience. Once he finally started, most days he and his helper only worked 4 hours so the project dragged on far longer than I thought it would. Admittedly, there were a couple of weather-related days but other times when it was a perfect day, they wouldn't show up and I would give no idea when they were coming again. After I told him I really needed to have him be more communicative, he was and within a short time after that conversation, he completed the fence. The fence is beautiful and appears very sturdy. We'll see how it withstands time and weather but for now I am very happy with it. Hal does beautiful work but if you are on a strict timeline I would not recommend working with him. If you are flexible and don't mind putting more effort into communication, he is a great person to work with.
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"Very professional.
Pricey but high quality and excellent customer service.  The company and all service personnel and customer service are ALL in the United States of America.
The system is easy to use and any questions are answered promptly and completey.
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"Great job, appreciate his professionalism and quick response, I would hire again"

"Serviceman was on time and did an excellent job.
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"Their warranty cost and service prices are more expensive than a lot of other options. They hire out to contractors with terrible ratings and you're stuck with whomever they assign you to."

"They did a very nice job and we are happy with the service.
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