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"job not done yet"

"Worst company that I have ever worked it. In my experience, plain dishonest. They have not only made a terrible job on my furnace installation (which replacement need was questionable - my mistake of agreeing to it), they also damaged my perfectly working AC. Now, they are giving me the run around for 4 months to refund the AC damage. I've been calling multiple time per week and also went in person to their office. Before wasting your hard-earned money, pay them a visit at 9609 Girard Ave S, Bloomington, MN 55431 and get inside the office, then make your decision."

"I have a home warranty on my recently purchased home. The home warranty company contracts with BWS. The tech, Ryan G, came to my house on 6/24/21 to assess the plumbing issues I discovered after I purchased my home. He told me on 6/24 he would be requesting approval from my home warranty company for the repairs/replacements, then they would need to order parts, and once the parts arrived, would be able to schedule the service. It is 7/8/21. I have been trying to find out from my home warranty company about the delay. I was informed today by my home warranty company "regarding your plumbing request, the technician has not submitted a full diagnosis, but he did call in to advise us that this was a flipper house that was purchased as is and there was no inspection done on the home. I have requested the diagnosis from them. I will follow up with you once it is received." This comes as a HUGE surprise to me as I purchased the home for myself, for me to live in. The housing market is tough right now and many buyers are bypassing inspections so their offers don't get passed-over by sellers. It is definitely a fixer-upper since it was a cat and hoarder house that had been neglected for over 5 years by the previous owner. Someone prior to that owner had done quite a few DIY projects. The house has good bones and needs cosmetic work (flooring, walls, trim). I previously owned and lived in a 110 year old house for over a decade and did many of the renovations myself. I have YEARS of plans to make my new house and yard exactly what I want and need. After the purchase of my house, I had ripped out all of the cat-hair-and-grime-covered flooring, window trim, baseboards, and window treatments. And then I broke my arm. Now most of the projects I had planned are on hold as I cannot use my left arm for anything for at least a few more months. In the meantime, for my home to be ready for me to move in, I need some plumbing issues fixed that I discovered after the purchase of my home. Hence the request for repair through my home warranty that was sent to BWS. While the tech was at my house, I was displeased with his attitude and the way he spoke with me. He treated me as though I were unintelligent, didn't know what I was asking about with my house, didn't know what my home warranty contract covers, and was very dismissive. BWS has not performed any service. They have not followed through with making the request for approval of repair/replacement through my home warranty company. The BWS tech instead took it upon himself to go out of his way to call the home warranty company make false statements to them about me, my house, and my property. I sure hope this is not the type of customer service BWS does for everyone. But then maybe he treated me this way because I am female and have a broken arm."

"Every aspect of my experience was positive. The team came when they said they would and did exactly what they said they’d do for the reasonable price quoted up front. They were very patient and responsive to my questions; taking time to explain the things I didn’t fully understand at first. They were respectful of both my home and my pets. I’d definitely use them again and will recommend them to family and friends."

"Oleg was amazing to work with. He was prompt, thorough, and did everything he could to help me out through any issues or questions I had. He's going to be my go-to guy for sure! Highly recommended!"