Get matched with top oriental rug cleaners in Ypsilanti, MI

"We are very satisfied with the cleaning job. Sam was very professional . He worked diligently on soiled areas and the results were great."

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"Thorough and efficient"

"Would definitely call them again."

"They were amazing. They were quick and thorough. Very professional and friendly. I would absolutely hire them again. They also do area rugs. I have them pick up my area rugs and cleaned me and yes they did. The prices are very reasonable. They also do inside carpet. I have a whole house full of carpeting and they cleaned it all in 2 hrs."

"a friendly PSA not to let these clowns displace your family for asbestos abatement. This is long but I wish I would've known. For starters, we left our home to begin the process and my neighbors said they did not see any work trucks or employees at our home for over a week. Which, sure I'll give them the benefit of the doubt- permits and whatnot- but why wasn't that handled before we even left our home? They will not treat your home or property with respect in your absence, will not communicate with you to effectively coordinate your extended stay (you will probably have to get your insurance agent to three-way call them for some accountability), and then when you finally actually do move back home (with permission) after being forced to relocate TWICE due to their lack of communication and organization, you will come home to your linens/belongings in black trash bags from floor to ceiling in your dining room. The furniture will be completely disassembled. Your home will look like it has been ransacked. Trash and dust will be everywhere along with mud and whatever else the employees track in. (Yes they offered to clean the entire house after I showed him pictures, BUT THE WHOLE POINT OF US BEING OUT OF THE HOUSE FOR 6 WEEKS IN THE FIRST PLACE WAS FOR THEM TO CLEAN IT TOP TO BOTTOM (two weeks of which were an extension! Cleaning is why they supposedly needed to remove all of our belongings and linens FFS). Here's the kicker- they'll "forget" to have the air ducts cleaned until you question them on the condition of your house. Please, make it make sense- uncleaned air ducts upon move in...even though we supposedly needed to be displaced to have our home cleaned because of the asbestos dust everywhere...because a plumber drilled into the basement...where the furnace is...which distributes the (supposedly) contaminated air throughout the house. I don't get it. I don't understand why our insurance had to dish out money to place us in an airbnb then a hotel (with our young child and puppy) if they weren't going to do what seems like the most basic aspects of asbestos abatement ??? but hey I'm not a pro. I'm also not dumb. After that they'll ghost you while trying to figure out where they threw your fiber ethernet cord and child's furniture. Bonus points for not ensuring our linens were sent out to be cleaned until the day we were supposed to move home, so we had to purchase new ones until we finally got everything back almost one month later. The women I interacted with on the phone were friendly and as helpful as they could be, but Adam (our point of contact for the project) seems to be generally incompetent. I would never treat someone's belongings or home in the manner this company did. It's hilarious (and pathetic) this dude has the nerve to drive around in a truck with "cleaning and restoration" next to his name while leaving peoples' homes in worse condition than when they left. I'd be happy to update with pictures, perhaps I will, but for now I'm not wasting anymore energy on this bozo."

"EXCELLENT!!! I highly recommend BroadCo. They were reasonable and my severely water damaged 3-level home looked better than new when they finished."