Hagopian World of Rugs

We took our carpet to Hagopian to get it cleaned. It's an area rug. I like them. They're a little pricey but not terrible.

They're very good. They're honest. They come out to your home. You can, you know; bring your stuff into their store if you have like 2 rugs you know they offer good deals so we'll get the rugs cleaned. We used them at my grandpa's house for cleaning the furniture and we also used it for my grandpa's house too because he passed, but before he passed he had $8,000 in plumbing repairs done and I don't remember who did it. We look on Angie's List a lot because my Mom and I want to make sure we're getting the right people in here. They're very, very good. They have 3 stores I think they're like local to metro Detroit. We've used them for rugs, furniture, and flooring. I mean they shampoo the heck out of everything. That's the one that we used to come out to my grandpa's house, my mom's old condo, you know we've taken stuff in there, they come out to us. They're very quick and efficient and you know their prices are right on point so you're getting what you pay for I guess and that's why we like them and the service is very nice. The cost was for 2 rugs; any size. Their price is perfect. On responsiveness, they always are very good about being prompt, on time, they answer the phone; all that good stuff. On punctuality they are very much on time and accurate. They are very professional.

I have actually bought rugs from them. They are the only company I would buy rugs from.

They are very food at getting stains out. There were two workers and it took maybe two hours. They're fine, really good at getting stains out and give tips on how to get stains out if you have a pet that stains your carpet and what to use in between. They have a service that if you carpet dries and the stains  weren't removed they'll send someone out.

Rug is clean and odor free.

They clean both oriental rugs and regular carpet.  They also can do fabrics.  They are a little more expensive than their competitors, but they do an excellent job.

unknown

unknown

unknown

We are always very happy with the quality of the cleaning work.  We feel that Hagopian does a great job of helping us maintain our rugs.

He had the newly ordered rug cut into a round rug and a hallway rug.  The rugs were bound very nicely.  Pads were made for the new pieces.

UPDATE: 11/18/2014 Shortly after posting previous review, I was contacted by Mr. Hagopian. I was not only offered apology but had a great conversations regarding business, customer service and so on. Later, I was contacted by another person checking again.
They were both very pleasant conversations. They gave me better look at the company guidelines. Customer is extremely important to them and they always wanna make sure then expectations are met if not exceeded.
Overall, I decided to upgrade to A.

excellent job...rugs look beautiful

In the upstairs bedroom . I asked them to move the bed and steam under it also. it was a California king. they told me NO problem. But after they left I realized they never cleaned under bed or even moved it. I felt the carpet, it was bone dry and full of dust stll. I was very disappointed in the service and the deception. will not use them again due to this fact. The area under the bed made up for a lot of that room so therefore I was over charged. Not satisfied

Looked wonderful when they finished.

Dropped off rugs and they were cleaned on time. Bought a new rug also. Bought new carpet pads for all rugs because we had hardwood flooring installed and they recommended new pads. When we picked up carpet the pads were ready a los and cut to exact size. Pads and carpet were carefully labeled so we knew which went with which. One rug had to be recleaned at no charge. All rings were in excellent shape when they were returned to us. They even made a service call on the new rug because the binding was imperfect. All issues were resolved with no problems.

They were great! The price was reasonable and the quality was very good. I would use them again in the future as well as highly recommend them to others.

There was a wrinkle in the area rug after they cleaned it, but they didn't give me a hassle and they came right back out and picked it back up. I really appreciated that and I liked their attitude about fixing the issue.

Overall, the experience went well. They worked me in the schedule easily, and picked up the rugs and took them to their plant to be cleaned. Within a week, they dropped off the rugs. I liked their quick service. The rugs look like new; they were handled beautifully. That was the best cleaning I've ever had done on an area rug.

It is on Angie’s List. I have used them before. They were prompt. They sent 2 people, so it was done really quickly. They were very professional and covered their shoes, which the last guy I used didn’t do. They were just very good; very fast and very thorough. They did a fabulous job.

I would never hire them again.

They were good.

They forgot to bill us for the work, I had to call them and remind them to send us a bill. They did a wonderful job cleaning the carpeting in the basement after the plumbing mess that we had.

Well, I wasn't very pleased. For one, it took four days for my carpets to dry. They seemed really nice when I called them after two days. They told me that they would dry, but not that it would take four days. They did not tell me that Berber was hard to dry and they are the experts, so they should have known. Also, I had a big stain they could not get up. I tried another place and they go it right up.