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Hagopian World of Rugs

About us

Expect the Best. Expect the Purple Truck. We are a carpet cleaning / rug store with excellent customer service. We've been in business for over 70 years! Honesty, integrity and quality are common threads in everything we do.

Business highlights

Emergency services offered
86 years of experience

Services we offer

Air Duct Cleaning, Carpet Cleaning, Flooring, Rugs

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.641 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
10%
3
0%
2
2%
1
5%
Showing 1-25 of 41 reviews
Christine M.
Sep 2017
5.0
Yes, I recommend this pro
We took our carpet to Hagopian to get it cleaned. It's an area rug. I like them. They're a little pricey but not terrible.

Amy B.
Jul 2017
5.0
Yes, I recommend this pro
$100
They're very good. They're honest. They come out to your home. You can, you know; bring your stuff into their store if you have like 2 rugs you know they offer good deals so we'll get the rugs cleaned. We used them at my grandpa's house for cleaning the furniture and we also used it for my grandpa's house too because he passed, but before he passed he had $8,000 in plumbing repairs done and I don't remember who did it. We look on Angie's List a lot because my Mom and I want to make sure we're getting the right people in here. They're very, very good. They have 3 stores I think they're like local to metro Detroit. We've used them for rugs, furniture, and flooring. I mean they shampoo the heck out of everything. That's the one that we used to come out to my grandpa's house, my mom's old condo, you know we've taken stuff in there, they come out to us. They're very quick and efficient and you know their prices are right on point so you're getting what you pay for I guess and that's why we like them and the service is very nice. The cost was for 2 rugs; any size. Their price is perfect. On responsiveness, they always are very good about being prompt, on time, they answer the phone; all that good stuff. On punctuality they are very much on time and accurate. They are very professional.

Joyce H.
Jun 2017
5.0
Yes, I recommend this pro
I have actually bought rugs from them. They are the only company I would buy rugs from.

Mary M.
Apr 2017
5.0
Yes, I recommend this pro
$200
They are very food at getting stains out. There were two workers and it took maybe two hours. They're fine, really good at getting stains out and give tips on how to get stains out if you have a pet that stains your carpet and what to use in between. They have a service that if you carpet dries and the stains  weren't removed they'll send someone out.

Frank Z.
Jan 2017
5.0
Yes, I recommend this pro
$155
Rug is clean and odor free.

Kandis R.
Nov 2016
5.0
Yes, I recommend this pro
They clean both oriental rugs and regular carpet.  They also can do fabrics.  They are a little more expensive than their competitors, but they do an excellent job.

AVIVA S.
Oct 2016
5.0
Yes, I recommend this pro
unknown

Andrew S.
Jun 2016
5.0
Yes, I recommend this pro
$600
unknown

Linda H.
May 2016
5.0
Yes, I recommend this pro
unknown

Catherine B.
Feb 2015
5.0
Yes, I recommend this pro
$700

We are always very happy with the quality of the cleaning work.  We feel that Hagopian does a great job of helping us maintain our rugs.



Norman K.
Dec 2014
5.0
Yes, I recommend this pro
$700
He had the newly ordered rug cut into a round rug and a hallway rug.  The rugs were bound very nicely.  Pads were made for the new pieces.

Ula K.
Nov 2014
5.0
$72
UPDATE: 11/18/2014 Shortly after posting previous review, I was contacted by Mr. Hagopian. I was not only offered apology but had a great conversations regarding business, customer service and so on. Later, I was contacted by another person checking again.
They were both very pleasant conversations. They gave me better look at the company guidelines. Customer is extremely important to them and they always wanna make sure then expectations are met if not exceeded.
Overall, I decided to upgrade to A.

KAREN S.
Oct 2014
5.0
Yes, I recommend this pro
$200
excellent job...rugs look beautiful

Gina D.
Oct 2014
2.0
$220
In the upstairs bedroom . I asked them to move the bed and steam under it also. it was a California king. they told me NO problem. But after they left I realized they never cleaned under bed or even moved it. I felt the carpet, it was bone dry and full of dust stll. I was very disappointed in the service and the deception. will not use them again due to this fact. The area under the bed made up for a lot of that room so therefore I was over charged. Not satisfied
Response from Hagopian World of Rugs
"Mrs. {removed member name}, perhaps you have us confused with another company. I have checked our records and the last time we cleaned for you at the address listed was in 2003. There is a company with a similar sounding name called Steve Hagopian in Southfield. We are not affiliated nor associated with that company. Remember, we are the Original Hagopian with the famous Purple Trucks."

Robert P.
Oct 2014
5.0
Yes, I recommend this pro
$140
Looked wonderful when they finished.

Mary G.
Oct 2014
5.0
Yes, I recommend this pro
$1,200
Dropped off rugs and they were cleaned on time. Bought a new rug also. Bought new carpet pads for all rugs because we had hardwood flooring installed and they recommended new pads. When we picked up carpet the pads were ready a los and cut to exact size. Pads and carpet were carefully labeled so we knew which went with which. One rug had to be recleaned at no charge. All rings were in excellent shape when they were returned to us. They even made a service call on the new rug because the binding was imperfect. All issues were resolved with no problems.

Joan S.
Jun 2014
5.0
Yes, I recommend this pro
$100

They were really good I like them. Very professional and helpful. They were very good. The cleaner was professional, nice, polite and eager to help. They did not mind moving anything or everything if they have to. They were just very nice. They price was very good. I did have to wait a while because they were very busy.


Joan S.
Jan 2014
5.0
Yes, I recommend this pro
$190
They were great! The price was reasonable and the quality was very good. I would use them again in the future as well as highly recommend them to others.

ROSA S.
Aug 2012
4.0
Yes, I recommend this pro
There was a wrinkle in the area rug after they cleaned it, but they didn't give me a hassle and they came right back out and picked it back up. I really appreciated that and I liked their attitude about fixing the issue.

CHERYL M.
Dec 2010
5.0
Yes, I recommend this pro
Overall, the experience went well. They worked me in the schedule easily, and picked up the rugs and took them to their plant to be cleaned. Within a week, they dropped off the rugs. I liked their quick service. The rugs look like new; they were handled beautifully. That was the best cleaning I've ever had done on an area rug.

BETTY S.
Dec 2009
5.0
Yes, I recommend this pro
$100
It is on Angie’s List. I have used them before. They were prompt. They sent 2 people, so it was done really quickly. They were very professional and covered their shoes, which the last guy I used didn’t do. They were just very good; very fast and very thorough. They did a fabulous job.

Rose B.
Jul 2009
1.0
I would never hire them again.

KIMBERLY R.
Nov 2007
4.0
Yes, I recommend this pro
They were good.

MAURY E.
Oct 2007
5.0
Yes, I recommend this pro
$75
They forgot to bill us for the work, I had to call them and remind them to send us a bill. They did a wonderful job cleaning the carpeting in the basement after the plumbing mess that we had.

JOSEPH M.
Sep 2007
1.0
Well, I wasn't very pleased. For one, it took four days for my carpets to dry. They seemed really nice when I called them after two days. They told me that they would dry, but not that it would take four days. They did not tell me that Berber was hard to dry and they are the experts, so they should have known. Also, I had a big stain they could not get up. I tried another place and they go it right up.
Showing 1-25 of 41

Licensing

State Contractor License Requirements

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FAQ

Hagopian World of Rugs is currently rated 4.6 overall out of 5.

Hagopian World of Rugs accepts the following forms of payment: CreditCard

No, Hagopian World of Rugs does not offer free project estimates.

No, Hagopian World of Rugs does not offer eco-friendly accreditations.

No, Hagopian World of Rugs does not offer a senior discount.

Yes, Hagopian World of Rugs offers emergency services.

No, Hagopian World of Rugs does not offer warranties.