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"Day one the expectation of the job was misrepresented to the staff. The GM showed up to my house during the measuring process and express visible disdain for me when he found out that the project did not include labor etc... Upon a future visit to the showroom he pulled a designer out of a meeting with me to discuss that I had used up all of my design time and they needed to wrap up the process. Perhaps they should test the thickness of their office walls before having such conversation. I would also like to add that at no point was it communicated with me how much time I had already used or that I was nearing the end of the time allocated in the bid. Prior to making payment for design services I was contacted numerous times to see if I was satisfied with the help I was receiving only to have to tell them I had not yet had my appointment and couldn't speak to a service level. After the appointment a standard of two weeks would go by between contact even when I would reach out for status/information. Lastly there appears to be only one employee there that can call me by name. I have been called Liz or Lynn verbally or in emails (neither of which is my name). I am quite sure the level of service they give is equal to the amount being spent. I am quite soured on the experience as a whole and I am honestly not sure how to proceed as I will need to start over from scratch possibly with a new designer."

"Three stars because the work is very nice, but I am disappointed in the overall experience. Larry came to quote cleaning and sealing our deck and confidently told me it would require 6-7 gallons of stain. He told me to get a Behr semi-transparent stain - no mention of having it tinted. (I've never owned a deck; it did not occur to me that it needed to be tinted.) It would have been helpful to know this, even if it seems obvious to other people. He arrived right on time to begin work, but when he realized the stain wasn't tinted, I had to take it back to the store and have it tinted. (His exact instructions: Take it back and have it tinted, OR return it and buy one that is already tinted.) I get home with my 7 gallons of tinted stain, and then it doesn't work in his sprayer, and I feel a little bit like he is blaming the brand - which he told me to choose. Finally the work is done...and he only needed HALF of the stain. So I am stuck with about $150 worth of stain that I don't need. He told me "it may last a year in the basement" and then when he saw how not happy I was, he said it would "definitely last a year" and can be used for touch-up later. Then he told me that's why he always tells people to get already tinted stain, so they can return the leftovers. Well - not really, otherwise I would have done that and would be returning my leftovers today. So, good work, timely arrival, and I appreciated that he came out to do the estimate in the evening. That was very convenient. But the overall experience has bummed me out and taken some of the pleasure away from my beautifully stained deck. I was hoping this could be the start of an ongoing relationship, as we have a lot of projects and he does almost everything, but I don't think I would hire him again."

"I have never worked with a designer before. Colette is amazing. Very personable. I feel my house is hodgey podgey and I needed more flowing colors and wall accents with open floor plan. Our house is small in comparison to newer homes and I think she did a great job with all her suggestions.I have total faith in her design expertise. Any body looking for a designer CALL COLETTE."

"Renovations Now generously donated a complete kitchen renovation for my Life Skills classroom at L’Anse Creuse Middle School Central in Harrison Township. Our CI program serves students with mild to moderate cognitive impairments as well as students with autism. The original kitchen was as old as the school itself—outdated, cramped, and no longer able to meet the needs of our students. Ryan and his crew transformed the space by expanding our cabinetry and countertop areas, creating a functional and welcoming environment for learning. Their workmanship and attention to detail were outstanding from start to finish. Jeremy, the project manager, who was professional, responsive, and dedicated throughout the entire project. He remained involved until every aspect of the renovation was completed. Because of Renovations Now's incredible generosity, our students now have a clean, spacious, and modern kitchen where they can prepare meals, practice cooking skills, and continue to grow."

"The quality and care that this guy put into my dream project was beyond anything I could have ever anticipated. He not only listened to and understood the needs of what I was asking but then also interpretively built off of them in the most professional way possible. If there's any person that you are considering for fair pricing and the greatest outcome, this is your man."

"Father and son team were great. Came when they said they would, did the job I was quoted and cleaned up after themselves. I love my new bathroom tile...."

"They were timely with appointments. Floors look great! They explained everything we needed to know. Their working with our schedule was very nice. Their price was right. Left the house clean and in order. Would use them again."

"Explained everything well. Walked us through design. Good job explaining limitations with the project and managing expectations. Sales guy was very patient and friendly."

"Best decision I have EVER made hands down was choosing SHB. I called multiple companies prior and never felt confident in going through with my remodel until I met Jerrod. He was honest, professional, friendly and consistent, along with his whole team. I know if I need anything done in the future I will call him first without hesitation."

"Larry and Dan D. were very professional. Job was done right. We had master bath remodeled. It looks great! Minor complaint would be the amount of time it took for the project to be started... 5 months from sign up to beginning of install. So, plan accordingly."