"We have been out to her home on several occasions, (every time she called), to look at the job, and can't find anything wrong with the product or the installation. We explained the causes and cures for condensation and ants, but she still thinks something is wrong with our work. Unfortunately, she doesn't understand that windows don't attract ants, or cause condensation. We offered the name of a local exterminator, as well as literature from Glen Haege that explains condensation causes and cures, and how humidity needs to be controlled. Until she realizes that we are on her side, there isn't much else we can do. There is no 2 year warranty. In fact, we offer a lifetime warranty on all workmanship, (for as long as you live in the home). We are more than willing to meet again to talk it over, but she doesn't want to meet. I sent a letter offering information and requesting a meeting. Otherwise, we are glad to go to arbitration and vigorously defend our reputation."

"Throughout working with this client, we kept clear communication. Although our initial estimated budget turned out to be lower than anticipated, we informed them before proceeding with the design that it would cost more, and they agreed for us to go ahead. We gave accurate pricing, and the customer was aware of increased costs for large additional items, and asked for these to be priced out separately as options. As a company policy, we are thorough in outlining every aspect of the scope of each project, and we never underbid and then increase the price after the contract is signed knowing of expensive issues that will need to be addressed. Calling our design work childish is unwarranted and offensive. Our programs are expensive, up-to-date and in most cases more advanced then our competition. Our design services are a unique aspect that differentiates our company from many others. If you were to pay an architect for designs, you would be paying a greater amount for something of comparable quality. We are very sorry that we were not able to work together on your project."

"Sometimes customers get caught up in our process of purging bad employees. Unfortunately, we have to send our salespeople out and see if they can live up to our standards. Even if they interview well, it may turn out that they are not the type of people we want working for us. This is one of those situations. We would love the opportunity to show the client who we really are. Most of the time we are professional and competent, as the other reviews in here are mostly A's."

"The handyman in question was released due to poor performance. We have high standards, and all requests for quotes are intended to be fulfilled. We are now following up closer on all quotes."

"Many thanks to the client for the positive review."

"Our computer records indicate that our salesperson had left you with a price, and we were waiting for you to call us back if you wanted to proceed. Sorry for the mix up! Never hesistate to call us with any questions at 586-777-6633"