Get matched with top chimney repair specialists in Sumner, MI

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"Scott and his team transformed our back room area by installing a 84x64 picture window from a solid wall. Very responsive, fast and clean with attention to detail. Will definitely hire again!"

"Joe did an excellent job everything went smooth. He is very creative on the way he lays out the front porch, sidewalk and patio. It turned out better than I ever imagined it. Definitely would hire him on my next project."

"They did repair the furnace and the chimney lining (which they'd put in about 8 years prior when they were known as Bob's Sheet Meta)l. I paid them $1065 for the repair and was grateful they could fix the problem. One week after they performed the work, my ceiling and chimney began leaking. I hired a construction company to find/repair the leak and the guy let me know that he found pieces of sheet metal on my roof and wondered why. I explained about the furnace job the week before. He also found that there was no seal between the flue and heating cap on the chimney top. He called Byron's and spoke with someone who authorized him to finish their work. I had to pay the construction company $750 to repair the damage caused by Byron's. I gave Byron ample opportunity to do the right thing (reimburse me the $750) and even offered to accept a credit instead. Byron refused to accept any accountability and instead was mad at the construction company for "throwing him under the bus". There are many good repair folks in and around Houghton, MI but sadly I've learned this is is not one of the reputable companies."

"We had a solid flue liner put in our chimney after a chimney fire. ? U.P. Chimney was very quick to respond, helped us to understand why good maintenance is important and they had the job done quickly. They have also cleaned out our dryer vents and discussed the importance of keeping them clean. Very satisfied with their services."

"These guys were very fast and thorough. They even offered to come back and place a new vent cover on since mine was old and cracked. Excellent price!"