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"The install went well, they did a real nice job, cleaned up good too. My only complaint was it took about two months from the time I paid the deposit,until they did the installation. I am assuming it was because of the steel tariffs and they can't get the product as quick."

"Bill called me shortly after I sent out my request to home advisor. They came to work the second day. It turned out to be a touch project. The fireplace floor had to be removed and new 4-6'' of concrete footing was poured. Dave reinstalled fireplace brick in fireplace walls carefully like an artist. It took them extra long hours to complete the job, but they left a beautiful fireplace to me without asking for any extra money."

"Their contractor did a good job painting and cleaning up after"

"Paul and his team did an excellent job residing our whole house. Paul was onsite working every day with his crew and they efficiently worked through our two-week job. Having Paul around made communication very easy for everyone. We are discerning people and are still very happy with the results six months after they finished the job. Many neighbors have complemented us on how good the siding job looks and how hard the crew worked over the two weeks. We agree!"

"I was prepared for an excellent experience based on these Angie's List reviews, but unfortunately was disappointed. The actual work performed was good and appears correctly done. Taylor is personable and knowledgeable, and the crew members I interacted with were nice, but I'm not happy that three days after the time promised (and two unanswered phone messages), there is still a ladder, large containers of sealant, various small tools, and a bag of garbage sitting on our lawn. These were left when they finished the job Friday; we knew the patio sealant needed 24 hours to dry, so Taylor asked if they could pick it up Saturday. Fine -- but Saturday came and went, and a call I made Sunday wasn't returned. My husband and I ended up moving all the patio furniture, grill, plants, etc back to the patio ourselves; we should not have had to do this. I'm glad now that we did, otherwise it would all still be piled up on the lawn.
The job cost was in line with what I expected. I was bothered, however, that after paying a deposit, with the balance due upon completion, Taylor asked for payment in full just days later, before the job was finished. I expect that as a small business, cash flow and employee paychecks can be tricky to balance, but it didn't sit well with me. My husband agreed to it, though, and Taylor showed up first thing Friday morning to get it. He and the crew didn't come back to start work until after 11 am that day; I was told there had been an emergency on another job.
I say that I would work with the company again, because I do think the work was of good quality and the price was fair. But I would do so knowing that I'd have to be more 'demanding' and right on top of things. I'm pleased to see a younger generation passionate about an important trade that requires both knowledge and craftsmanship, but the company's customer service and responsiveness wasn't up to par on this job.
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"We are very pleased with the work we had done. Family Pro Painting went above and beyond our expectations. We will definitely hire them again."

"Nice crew, not precise for interior homes. Required paint removal on many doorknobs and wood trim as well as a trip back to correct errors. Would probably suffice for cottages or outdoor paint projects. Again, very nice crew."

"I REALLY liked the salesperson that we bought it from. HE was excellent. When there was a glitch with our siding order, he came back out to check things out. HOWEVER, the guy who put up our siding was not real particular. He cut off our gutters when they were to be removed and re-hung. I AM pleased that the company replaced them without any hassle. The siding was over hanging the gables. It wasn't until we said something that he fixed it. That was the overall problem. Unless we caught a problem, it would have remained. While it might be our house itself, the siding installment is not what I'd consider "A". I don't think that I should be the one pointing out mistakes and getting them fixed. I think that they should have just been fixed. I'm glad that the guy was nice. But the end result was not installed like we had pictured."

"Very professional. Great guys, and took care of our property making sure not to cause any damage. Would highly recommend!"

"Professional from start to finish.  Within a day of getting the estimate they were at the house working with a team to get the job completed quickly.  Staff were fast, friendly, and the price was better than any other place we checked into.  We were extremely satisfied with the finished product.  Kevin W. and his team get 5 stars from us, and we will be contacting him for any future painting needs! Great job!
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