Get matched with top drain pipe installers in Homer, MI

"Russ did an exceptional job dealing with waterproofing issues at our home in Troy. He was prompt, responsive and professional. More importantly, he dealt specifically with the actual problem, as opposed to competitors who were determined to offer extraordinarily costly and unnecessary drainage systems, which were absolute overkill to the actual problem. If I have an issue again, I'm calling Russ. He consistently had a thoughtful response to what I was seeing."

"The quality was a top notch. They did a great job in a timely manner. I appreciate the service. I had no issue. They were professional. They did the job quickly."

"The work was really good. He was able to cover the work, cleaned up nicely, did a good job, very efficient, professional, courteous, and polite."

"I'm not so happy because he cut corners, took short cut there's some things that haven't done. He make it look good but didn't do it correctly."

"The product in and of itself is excellent. The salesperson was well-informed and did a great presentation, offering a very reasonable price. I was thrilled. The workers were professional and polite. However, when they arrived, they had not reviewed how the pipes were to be installed for proper drainage. I sometimes have to jump into work early if I'm needed. I let them know I might have to leave while they were working, and might not be able to supervise their work. I had to leave early, told them the details, and left. I did not come home to what I had requested. I spoke with the dispatch person (the owner's wife), and was told in no uncertain terms that I was stuck with it the way it was because I had "signed off" on the job. I had to stop payment on the check, and reached out to the owner. He informed me that I was being "unreasonable" to ask that the work be done properly, questioned my sanity, and told me I needed help as I had "mental problems". He threatened to send me to collections, and I informed him that I was happy to pay, and simply needed two drainpipes to be put behind the fence instead of in front of the fence. Again, I was told I was "unreasonable", and that the workers were not required to read the specifications for the job, that it was my responsibility to communicate that to them (news to me). He stated he would come in about two weeks, even though it was a "long drive". I thought about the lack of customer service and realized that I really did not want to deal any further with this company, and paid them. My conclusion: great product, good workmanship, but communication with the home office was very angry and drama-ridden (not to mention being told that I was mentally unstable). I think I expected more from them in terms of communication than they are able to give. If you do use them, be very specific about placement, and be sure to stay until the installation is complete. It is a five-star installation and product, which is what the two stars are for. It's a zero in terms of customer service."

"Petro Plumbing & Mechanical are the quintessential professionals."

"Extremely well. Highly professional. Made sure we were satisfied. House looks great. Highly recommend Joe and his team."

"Lenny and his team were outstanding! Very easy to work with and scheduled us quickly. Didn’t try selling us on anything more than what we needed which was refreshing because we had so many people quote us work that was not needed."

"The company installed a water heater but failed to pull the required permit. The installation is thus illegal and they refuse to get the promised permit after several reminders"