Grapids Irrigation

Been a few years now. It’s been a constant stubble since day 1. They were late. I took the day off. Sprinklers are almost ALL to low for my grass height. I constantly have to monitor the system as I have heads not popping up consistently. I then have to go dig them up and take out the pressure regulator valve which part of what makes the i20 hunters cost more in the first place. Technicians have been a few times in the first year putting bandaids on things and showing me how to fix them. I don’t bother calling them anymore as I know they are not going to come raise all the sprinklers or put 6in heads on them. Multiple sprinklers don’t sit straight in the ground either which is another fight on its own. All in all I would never do it again with this company. The staff and secretary were great with me. Workers were friendly just not good at rhere job except the lead tech who was the only one who spoke partial English also which made it even harder. Feel free to ask me about the rest of the problems if you wish.

We have Underground Sprinkle System with Grapids Irrigation. Our sprinkler kept running in one zone and didn't stop. Called them, they said they could come out only after 20 days. And the most important thing to mention is they charge $525 (parts only) for the 1. 1/5 inch Valve which costs only $82 in the store. I asked them if they can install the pats I have because I was planning to get the same for $82, they said they won't use customer's products. Compare the price before you choose G rapids Irrigation

Very well. We have set up an annual contract with them.

No hitches, went as planned

It went very well. The technician was on site for about 4 hours.

Not well. After I explained the situation to the Technician, he began working on the in-ground valve. He tried several tools to loosen and remove the valve cap, but said that he wasn't able to, and would therefore have to "dig the whole thing up". When he saw my surprised reaction, he asked "why don't you try it"? I did, and I was able to remove the valve cap with one hand in about five seconds. Surprised and a little embarrassed, he returned to work. After a while he told me that he was confident that the valve was the cause of the problems that I was seeing, and asked if I wanted to replace it. I asked what the estimated cost would be and he said about $220. I was again surprised, and he said that I could probably go buy one myself at Menard's and save some money. Looking on the Menard's website to verify, they did not have the exact valve that I needed, but did have similar one's for about $20. In other words, GRapids charged me a 1000% mark up on the valve itself, plus $70 for the service visit. The Technician insisted that a similar part would not work without a much larger overhaul of the system, and that it would better if he just "went ahead and replaced it". I finally agreed since I didn't see a way to get the exact valve I needed. After he installed the valve, he went to the control box to test all the sprinkler zones. He asked if the timer had been working, and I said that it had also been working intermittently. After pushing all the buttons in what definitely appeared to be random combinations, he told me that it "wasn't working". When I asked what was causing the unit to work intermittently, he replied quote; "I don't know, it's old as ****". (for reference, my house is only 16 years old, so the sprinkler system and control box are that age or newer). When I asked what could be done to fix the control unit instead of replacing it, he replied quote; "I don't know, I'm not a magician". Needless to say, at this point the lack of knowledge and unprofessional demeanor was becoming frustrating. Left with no other real options (other than to ask him to leave) I told him to go ahead and replace the "old as ****" control unit with a new one, which he told me would cost over $270, despite being "the cheapest one". It took about an hour for him to finish installing the valve and the control unit, and replace on sprinkler head. He told me the total was going to be $600. Again seeing surprise on my face, he explained "yeah, we're pretty expensive", but said that it was worth it because although the competition was more affordable, they "didn't know what they're doing". Unfortunately I no longer agree that GRapids services are "worth it", and will be changing service providers in the future for all my sprinkler related services.

The gentleman was very respectful and let me know he would be by earlier than anticipated!

He was very thorough and informative. He explained the entire system to me a way I could understand.

It went well.

Good. We have had them service our irrigation system for 14 years.

the service person was on time and the work was successfully completed

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It is short for Grand Rapids Irrigation. They came and did an okay job, but I thought that the prices were too high for the work that they did. For that reason, I did not use them but one time. My company that I have been using, Spartan Irrigation, said that they are no longer going to service the Kalamazoo area and I think they may have recommended Grand Rapids Irrigation so that is why I used them. A lot of companies basically view their service as piece-meal so a young man comes in and say that his job just to turn it on. When you start saying things like that is not working well, he has these piece-meal prices and they are too expensive. So, I think they need to consider the whole job that a customer wants not just the irrigation system by itself but to look at the line, the flower needs, and consider their pricing in that way rather than piece-meal. That should result in better pricing and better service to the customer. As far as I can tell, the quality was okay. They were pretty responsive. The guy’s professionalism was fine.

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Their turn on service from winterization went fine.. Where the problem has been and still exists is with the Pro-Feeder P1X system they installed.  It worked as near as I can tell until the 1st Winterization that they performed.  When the system didn't seem to be working last year they replaced the unit.  The replacement unit didn't seem to be fully working but I wasn't sure so left it alone.
 
Came time to winterize the system again and I watched again what they did.  Both times there never was a service plug installed into the pro-feeder system.  Upon THIS year talking with American Hydro who makes the pro-feeder I find out that one should always use a winterization plug otherwise the gears in the housing may be damaged and won't work.  This is EXACTLY what my problem is THIS year with 2 replacements of the pro-feeder and it STILL is not working.  In fact the tank of fluid is actually filling up with water blowing by the o-ring and of course not fertilizing the lawn. 

Since I could not get the company to contact me regarding this issue, I contacted American Hydro and told them of my predicament .  They are shipping me a newly redesigned system supposedly.  I informed Grapids of this fact but still wanted verification and a call regarding when they could re-install the system when I receive it.

After multiple and repeated calls with no one in the office and requests for the Service Manager (Randy?) to call me back about this I STILL have had absolutely no response from Grapids.  I have placed no fewer than 8 phone calls and left a message on the Service managers voice  mail to call me...... STILL with no response.

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Great service. Explained what was happening; what needed to happen in the spring.

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