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"I want to preface this review by saying this is entirely about Republic Services’ underhanded business practices and does not reflect on their route drivers who have generally been reliable. I know this list is long, but in three years they’ve accumulated a lot of reasons to avoid doing business with them, such as: 1. Your rates will significantly increase every year on the anniversary of setting up service, but you won’t find out until you get the "annual" invoice. 2. They claim to give you the absolute best price they can, but if you attempt cancellation they offer you a reduced rate. In other words, they are absolutely NOT giving you the best rate they can, so therefor are lying about their pricing. As an example, after my second yearly price increase they gave me a reduced rate that was lower than the first yearly price increase. 3. If you get a reduced rate you have to pay up front to get it, and if you decide to cancel anyway they revoke that reduction even if it’s a few weeks later. If you have autopay you will still be charged for the prior increased rate anyway because: 4. When you set up autopay, the minute your invoice posts your payment is “automatically approved", so if you pay your bill prior to the scheduled autopay, you get charged again anyway (see #6). This in turn becomes a credit on your account because they don’t reverse online transactions and you have to call and request a refund, which they only do by check. Also, they apply the reduced amount as the credit, not the increased charge. 5. They still charge you when they can’t pick up due to adverse weather conditions. They also still charge you if they fail to pick up under normal conditions, and it’s up to you to call and reschedule a pick up or get a credit on your account, though that takes threat of cancellation, and they will try to use the bad weather excuse whenever they can. (see #8) 6. They claim their system takes 2-3 weeks to update, so changes to your account won’t occur until then and won’t be reflected on your invoices, and things like a cancelled autopay will still be active for that period. They also claim they can’t make changes to their automated systems, which is another lie since they definitely will update invoices and contact you immediately if you owe them money. 7. They mislead, retain, and "weaponize" information in order to counter complaints and/or shirk responsibility. There’s absolutely nothing on their website regarding any of the information outlined in this list. The only way to get this info is gradually through a series of attempted issue resolutions (see #8). Or by reading this entire review LOL! 8. During calls they implement psychological manipulation tactics, primarily in two ways: Fast, unrelenting speech with constant interruptions when you are trying to talk (steamrolling), or attempted sympathy for their daily business struggles to make it seem “personal” so you forget they are a huge, faceless corporation that banks on their customers’ ignorance and/or aversions to confounding CSR encounters. Also, it should be assumed you’ll be on hold for at least 20 minutes any time you call in. Republic Services’ ethics are negligible at best. They are petty, deceitful, and it’s quite clear they have little regard for their customers. In my own experience, it took getting the Better Business Bureau involved to get things sorted out because they won’t work with you to resolve issues that negatively impact them financially and believe me, they cherish their money right down to the last penny. Thankfully, my bank and the BBB did the job Republic Services outright refused to do, and I was able to recover all funds owed to me. I hope if you made it through this entire diatribe it helps you in making your decision on whether or not to do business with them, to which I’d simply say, just don’t! The End."