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"They were neat and courteous and finished the job in a day."

"I bought a house in Fraser and came to find out I had very high energy bills and 2 inches of insulation. Tom from Dana Insulation came out and guaranteed a minimum of a 20% energy and gas bill reduction. He said realistically it will be 25-35% by getting their attic insulation. The day of the job the crew showed up on time and took a look around. They came unprepared and had to go back to their shop "15min away". A few hours later they came back and got set up. They kept calling their office asking questions unsure what and where they were putting the insulation. Shortly after starting they went and sat in their truck or paced up and down the sidewalk on the phone. I assume it was their lunch but I was unsure since they were constantly on their phones. After their break they got 2-3 hours of work in before deciding to call it for the day. At some point during that time the owner arrived sat in his truck and left. He didn't come into the house or greet me. They vacuumed and left. There was a lot of insulation left in the house and rusty staples throughout the house, porch, and driveway (ballpark of 50+). My 1yr old handed me one so I called the company and complained. At the start of day 2 the contractors were stumped on how to add insulation to the attic above our extra bedroom. So they sat in their truck or on the phone for the first 2 hours trying to figure it out. The owner called me and said they were going to pop a vent off the roof and replace it with a new one and he would stop by when they finished and check everything. So they popped off the vent and just filled in insulation hoping for the best. It was very unprofessional. I found out at the end because I asked that they didn't replace it and were not told to do so. One of the contractors got stuck in the small attic door entrance. They were screaming, swearing and panicking. We rushed over to help them while the other contractor was outside on their phone. Shortly after their blower broke down and they had to wait for repairs. There was only a few hours of work done and they said the job was finished. The owner DID NOT come and inspect their work. The contractors asking for help from the office all day. They also left more insulation and staples all over my driveway. The owner scheduled a time to come take a look but no call no showed. I reached out to Tom multiple times over my rebate but he would brush me off to someone else. I was asked 2 times over email and one time on phone for simple information for it that they somehow kept loosing it? I reached out to Tom months later with my bills showing him nothing has changed like he guaranteed would by spending all of this money on attic insulation. I also mentioned I had not received my rebate which was well past the window. The owner called me and said that he reviewed the bills and checked online where I was last year. He agreed they were way to high and that the insulation didn't do what it should of. He scheduled a time to come out and look at what was going on. Again he was a no call no show. I got a hold of him again and he apologized. He said he was going to bring out a heat gun along with more measurement equipment. He was going to test all of the walls, ceilings, attic, furnace, AC, and vents. I asked why they didn't do this from the start and he said they only do it when there is a problem. This seems backwards to me. We scheduled another time and he no call no showed yet again."

"They repaired my basement leak, but left me with another nightmare, when they completed the project, they left me with another nightmare outside problem. My backyard is completely flooded and has flowed into my neighbor's yard. When the job was completed I asked about the continuous water flow and was told give it a few days and you'll be okay. Well I gave it a week and my backyard is submerged under water, I can't go outside to use it, can't cut grass cause it's so soggy. I called for two weeks with no response, only the operator telling me that I was on high priority? Finally I get a call from Bruce and he asked if I could take pictures of my problem, I did and he called back shortly and said that's it was my problem and that they only do basement repairs, and that I need someone to come out and fix that, but I told him I didn't have that problem before he fixed my basement. And that they don't access outside of the home, and couldn't gage what would happen after the repair. He then said from the pictures I probably had hard soil and that might be my problem for the water staying up top, hard to believe for me but that was his answer, wasn't their issue, end of conversation. Well they repaired my basement and transferred it to my backyard, thanks Foundation System of Michigan!"

"These scores are applied to the 3 men who came to my house and did the work. The adjusted scores do not reflect my experience with the owner. The contract includes "Mayhem will be painting the front of the house". Painting has not been done due to weather conditions. The owner will be held responsible for completing the contract during warmer weather."