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"This was one of the worst experiences we have had. We contracted (verbally) with him in May after we received a quote for our projects of $650. He /his assistant did a few projects. He suggested that they come and complete other projects as they had time. We requested they wait until a later date, which was agreeable to them. Once we contacted them again, there was a complete lack of communication and focus on our project. I have text messages that show that he was unresponsive to our communications time and time again. Once he did contact us, he had a huge list of life issues, which were not acceptable as they were his problem not ours (as he agreed). He then set up a final time which he guaranteed but then consequently canceled due to another personal need. I asked for a final itemized bill. When I received it, it was almost the amount he initially quoted. However, the major projects that were quoted were never done. He refused to accommodate this in our bill."

"Very well He is very polite, very professional. He really concentrated on his work."

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"I want to preface this review by saying this is entirely about Republic Services’ underhanded business practices and does not reflect on their route drivers who have generally been reliable. I know this list is long, but in three years they’ve accumulated a lot of reasons to avoid doing business with them, such as: 1. Your rates will significantly increase every year on the anniversary of setting up service, but you won’t find out until you get the "annual" invoice. 2. They claim to give you the absolute best price they can, but if you attempt cancellation they offer you a reduced rate. In other words, they are absolutely NOT giving you the best rate they can, so therefor are lying about their pricing. As an example, after my second yearly price increase they gave me a reduced rate that was lower than the first yearly price increase. 3. If you get a reduced rate you have to pay up front to get it, and if you decide to cancel anyway they revoke that reduction even if it’s a few weeks later. If you have autopay you will still be charged for the prior increased rate anyway because: 4. When you set up autopay, the minute your invoice posts your payment is “automatically approved", so if you pay your bill prior to the scheduled autopay, you get charged again anyway (see #6). This in turn becomes a credit on your account because they don’t reverse online transactions and you have to call and request a refund, which they only do by check. Also, they apply the reduced amount as the credit, not the increased charge. 5. They still charge you when they can’t pick up due to adverse weather conditions. They also still charge you if they fail to pick up under normal conditions, and it’s up to you to call and reschedule a pick up or get a credit on your account, though that takes threat of cancellation, and they will try to use the bad weather excuse whenever they can. (see #8) 6. They claim their system takes 2-3 weeks to update, so changes to your account won’t occur until then and won’t be reflected on your invoices, and things like a cancelled autopay will still be active for that period. They also claim they can’t make changes to their automated systems, which is another lie since they definitely will update invoices and contact you immediately if you owe them money. 7. They mislead, retain, and "weaponize" information in order to counter complaints and/or shirk responsibility. There’s absolutely nothing on their website regarding any of the information outlined in this list. The only way to get this info is gradually through a series of attempted issue resolutions (see #8). Or by reading this entire review LOL! 8. During calls they implement psychological manipulation tactics, primarily in two ways: Fast, unrelenting speech with constant interruptions when you are trying to talk (steamrolling), or attempted sympathy for their daily business struggles to make it seem “personal” so you forget they are a huge, faceless corporation that banks on their customers’ ignorance and/or aversions to confounding CSR encounters. Also, it should be assumed you’ll be on hold for at least 20 minutes any time you call in. Republic Services’ ethics are negligible at best. They are petty, deceitful, and it’s quite clear they have little regard for their customers. In my own experience, it took getting the Better Business Bureau involved to get things sorted out because they won’t work with you to resolve issues that negatively impact them financially and believe me, they cherish their money right down to the last penny. Thankfully, my bank and the BBB did the job Republic Services outright refused to do, and I was able to recover all funds owed to me. I hope if you made it through this entire diatribe it helps you in making your decision on whether or not to do business with them, to which I’d simply say, just don’t! The End."