Republic Services

I want to preface this review by saying this is entirely about Republic Services’ underhanded business practices and does not reflect on their route drivers who have generally been reliable. I know this list is long, but in three years they’ve accumulated a lot of reasons to avoid doing business with them, such as: 1. Your rates will significantly increase every year on the anniversary of setting up service, but you won’t find out until you get the "annual" invoice. 2. They claim to give you the absolute best price they can, but if you attempt cancellation they offer you a reduced rate. In other words, they are absolutely NOT giving you the best rate they can, so therefor are lying about their pricing. As an example, after my second yearly price increase they gave me a reduced rate that was lower than the first yearly price increase. 3. If you get a reduced rate you have to pay up front to get it, and if you decide to cancel anyway they revoke that reduction even if it’s a few weeks later. If you have autopay you will still be charged for the prior increased rate anyway because: 4. When you set up autopay, the minute your invoice posts your payment is “automatically approved", so if you pay your bill prior to the scheduled autopay, you get charged again anyway (see #6). This in turn becomes a credit on your account because they don’t reverse online transactions and you have to call and request a refund, which they only do by check. Also, they apply the reduced amount as the credit, not the increased charge. 5. They still charge you when they can’t pick up due to adverse weather conditions. They also still charge you if they fail to pick up under normal conditions, and it’s up to you to call and reschedule a pick up or get a credit on your account, though that takes threat of cancellation, and they will try to use the bad weather excuse whenever they can. (see #8) 6. They claim their system takes 2-3 weeks to update, so changes to your account won’t occur until then and won’t be reflected on your invoices, and things like a cancelled autopay will still be active for that period. They also claim they can’t make changes to their automated systems, which is another lie since they definitely will update invoices and contact you immediately if you owe them money. 7. They mislead, retain, and "weaponize" information in order to counter complaints and/or shirk responsibility. There’s absolutely nothing on their website regarding any of the information outlined in this list. The only way to get this info is gradually through a series of attempted issue resolutions (see #8). Or by reading this entire review LOL! 8. During calls they implement psychological manipulation tactics, primarily in two ways: Fast, unrelenting speech with constant interruptions when you are trying to talk (steamrolling), or attempted sympathy for their daily business struggles to make it seem “personal” so you forget they are a huge, faceless corporation that banks on their customers’ ignorance and/or aversions to confounding CSR encounters. Also, it should be assumed you’ll be on hold for at least 20 minutes any time you call in. Republic Services’ ethics are negligible at best. They are petty, deceitful, and it’s quite clear they have little regard for their customers. In my own experience, it took getting the Better Business Bureau involved to get things sorted out because they won’t work with you to resolve issues that negatively impact them financially and believe me, they cherish their money right down to the last penny. Thankfully, my bank and the BBB did the job Republic Services outright refused to do, and I was able to recover all funds owed to me. I hope if you made it through this entire diatribe it helps you in making your decision on whether or not to do business with them, to which I’d simply say, just don’t! The End.

Not happy with how they continue to forget to pick up our yard waste. We call only get lip service. Will be looking for another provider. Expensive and not reliable.

Yard waste is periodically missed, sometimes two weeks in a row last year. In April 2021 yard waste was missed for two weeks after repeatedly contacting the company and being promised it would be picked up in a day or two. They became interested in resolving the issue after I called to cancel service. I wondered if Republic just ignores all yard waste customers for a couple weeks at the beginning of the season to save money. I can't verify this but I doubt that their employees are really that ignorant. The $60.00 bill to pickup my waste containers is a reminder to never return to this company.

no pick up for 2 weeks. when I tried to contact customer service 3 different times I was on hold for 30 minutes before I gave up. they do want my money so instead of trying customer service again I choose the pay my bill option. then I got to talk to a human. I have been with this company for 25 years, through many name/owner changes. I have had more trouble with them since Republic has been the owners. I'm done! now looking for a new provider. my neighbors are ****** too

Good service. Disappointed that recycling isn’t offered in our area.

I've already had to call several times due to our containers being removed (more than once), extra containers being dropped off, and pickups not being made.

Very good job and prices are reasonable!

no problems

II just got an advertisement in the mail from Republic Services. They are offering new customers $13.50 a month with no additional fees, surcharges or tax. I checked there website and they are charging about $19.00 a month for garbage pick up and recycling.. when I started with this company, three years ago they charged us $30.00 a month for recycling and waste pick up. My latest bill was $166.27 for three months of service. They raised the bill every month. That is there thank you for being a loyal customer to them. I am cancelling my service asap. I have looked into other services and all other waste removal services offer substantially lower prices.

This is provided for free through our township. They give you a recycling container. They pick it up once a month. You put it all in the container. You don't have to separate it or remove any paper from the containers. They usually pick it up around 3-4 in the morning.

My prices slowly have risen over the years and I called to get other quotes and found a better price with a competitor so I called them and they gave me a better price.

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They have a better price and they offer free recycling every two weeks. But what I don't like about Allied is that we have a 92-year-old neighbor next to us and they were gouging them. They were charging them $50 more than they were charging us although we had the same sized bin. They lowered the price as soon as we confronted them, but they were taking advantage of the elderly.

Allied Waste Services is a private service.  They picked up our garbage Saturday morning.  Every three months the charge goes up because we keep getting some fees, like gas fees.  They keep increasing.  I get pretty bummed about it, but I know it's well over $70 for three months.  I called them once because one the the treads came off the cart on my container, one of the big ones.  Instead of giving me a new cart or a better one they just took the tread off.  That was not what I would say is good business practice.

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Good overall service

We have used this trash removal company for 15 years and their recycling services for a few years now. The trash/recycle pickup is done consistently, on-time, and professionally. We pay about $25 a month total; which is a great value. They will pick up large items if arranged in advance and for a small fee. We are very happy with this service and have no plans to change.

Allied Waste came weekly, but I no longer use them. We've sold our house, so we're in an apartment right now. I no longer use their services but it's not because of their performance, it's strictly because of lack of a need.