
Serving Poolesville, MD and surrounding areas
Approved (Corporate)
In business since 2001
Warranties offered
Credit card accepted
"ANGE F36054AACAED-to paint kitchen wall before new refridge put in: This is how JW Home Improvement rips you off: What started with a 3 hour 'deal' from Angies list for 3 hours of Handy man work; to paint a small kitchen walls where I took down the border [considering backsplash] to turn into $1,326.47 -[minus-$289 Angies list credit for 3 hours]. And unnecessary time involved. 1) Communication issues with Handymen, and Jim Wolohan and receptionist was lacking. Jim called after I booked wanting me to re-do a review I did last year. I re-read and felt it was spot on. However, I called Angies list to verify if that were possible-but felt it was unprofessional. The receptionist indicted they meant the yelp review I did and it was even more spot on and to the point. I advised specifics that did not happen in that scenario e.g. the handyman not putting the bathroom rack on properly; another came out and replaced the shower head that fell off and as he touched up the tp dispenser it came off as well. He replaced those screws also. As well as glue the piece on the sliding shower door. a) The receptionist had also indicated it would be over 2 weeks before they could do the work. that is when Jim stepped in and advised they could do it Friday b) I was also advised to get semigloss paint which I did. The job entailed painting the kitchen wall after having put in refaced cabinets and border taken down needed c) Discussion with Jim was of painting the kitchen and possibly backsplash. I did not think 2 1/2 small walls would take up more than 3 hours; I also pointed out vents for the ceiling that was not accomplished the last time and intake/out registrar. I pointed out cracking on the crown molding which was from their work. He told the work men to cover 2 places where there was cracking. [when they left they had not done this] The Handymen came promptly at 8:20am however there was discussion of what they were doing-and they felt I had the wrong paint-[Home Improvement said it was the right paint]. They left for Lowes at 9:18 and came back at 10:00. The registrars could not be located [as was my case] and they came back with paint. Lunch was 1:30-2:30 an hour. Jim came by unannounced; and asked how it was going. I pointed out the confusion from the morning and that I nixed the backsplash as they said It was not in their Agenda and added the corner cupboard I thought would take a few minutes between paint drying and 2 men. The guy remaining left at 3:30pm the inside of the corner cupboard had not been done nor was the trim. He started packing a little after 3pm-I had not had lunch yet. Jim later called/emailed and gave me dimensions for the registrars which I got at Home depot. The first 3 hours was covered by Angies List- what supplies are you charging for except the paint which was not necessary? Even with lunch [by law] there were 3 hours after the initial Angies list credit; not to mention the work was not completed correctly - again Another guy come out-'Joe' different from whom you indicated however 'Joe' did a great job-putting in the registrars I found at Home Depot. I attempted to do the registrars myself but screwdriver would not turn the x type screws they had and they were stuck. Joe put those in and caulked the crown molding. He did a great job but I asked if I were being charged an he didn't know he was on the clock until 11:00 for what I wanted done. I had finished painting the cupboard. For April 14th you have charged for 7.5 man hours twice; Materials 86.47; to the tune of over a thousand dollars excluding the $289. I AM DONE WITH JW HOME IMPROVEMENT AND THIS REVIEW WILL BE ON ANGEIS LIST AND YELP. There are communication issues and exorbitant fees for simple tasks. The hype does not match the work and work ethic they claim to have. Mr. Jesse Wertjes*, Owner/President Ms. Michelle Olson, Office Manager Never hear from the owner- Re: registrars email: [I had not been to lunch yet @ 3:11pm] On Fri, Apr 13, 2018 at 3:11 PM cynthia faville wrote: Me-"ok; I'll check at lunch-haven't been yet. If HD does not have them in store [which I don't believe they do] Ill order to have sent. Thanks cynthia Faville On Friday, April 13, 2018 02:57:35 PM, Jim Wolohan wrote: TruAire 10 in. x 6 in. 2-Way Wall/Ceiling Register Model #H102M 10X06 Everbilt 20 in. x 20 in. White Return Air Grille Model #H170 20X20 Let me know when you get them please. Jim Wolohan" didn't finish painting inside corner cupboard didn't caulk per GM's instructions - crown molding Invoiced for $1,326.47"





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