American Deck & Patio

"As the owner, I haven't felt the need to respond to a negative review in many years. But this one I will stop to defend our actions. As a 10x winner of Angie's List Super Service Awards, we take pride in our family business and try to be as transparent, forthright and honest as we can. We communicate openly with our customers. But we're not clairvoyant, we're humans. This homeowner attempts to paint a very false picture where we didn't maintain communication with him. Nothing could be further from the truth. I will freely admit that the homeowner emailed us about two weeks after contracting and we didn't respond. He emailed again and was upset. I personally contacted him to apologize for our oversight. I went on to further explain the internal process we must do in order to obtain a permit on their behalf -Generate plans, secure a plat from DC DOB, make associated payments & fees, line up our Project Calendar, and download onto DC's platform, and follow up to see that it is being processed. DC did their Zoning Review and determined the deck couldn't be built. And for some reason, the homeowner feels we should have known this?!? What the salesman DID note was there were larger decks than the homeowners built up and down the alley of their row home. Decks much larger than the homeowners very small deck. And it was the homeowner who contacted us to build them a larger deck! And it was then the homeowner who went dark on us! We followed up with them! I even called and left a message so I could speak to the homeowner about their situation. And I was ignored. The homeowner then demanded their money back...and was unhappy with the amount we held back to cover our expenses. He then threatened to post negative reviews if I didn't lower the amount of money I was holding back. And he has now gone to post this false and untrue review of what transpired everywhere. We're a good, transparent, honest company. And we're extremely undeserving of his review."

"What a great project this turned out to be! The homeowners partnered with us and appreciated the team's hardwork. I was very pleased with how it all turned out and felt it really added tremendous value to their property. And I know that their growing family will enjoy the space for many, many years."

"Dave and Bill are a true powerhouse team! And Bill is a tremendous carpenter! Their work is a testament of the work we do here at American Deck and Patio. We aim to be open, listen to our clients wants and needs, help them establish and stick to a budget, educate them on the many lines of materials that are at their disposal, and stay open and transparent on our timelines, communications with our vendors and suppliers, and work diligently and earnestly to deliver a project our clients deserve and one we can be proud of building. It's reviews and testimonials like this that make us all work even harder to please our customers!"

"A joy to work with. The deck overhaul and redesign turned out better than expected as it really opened up the usable space for entertaining and grilling while it didn't further impact the yard space. Very nice folks and we appreciated their considerations and admirations for our hard work."

"Thank you for your very kind words. We appreciate homeowners who see our team's hard work and dedication. And, yes, there can and will be 'hiccups' on most projects....but we do pride ourselves to go the extra mile when we can to ensure the customer is happy. We hope the new project brings years and years of enjoyment!"

"Thank you so very much for your kind words. We love working with people who understand the work we put in for their project. The team really liked this customer as they were respectful and recognized the efforts the team was making. It's this collaborative effort that can help make the project both go smoothly and present something that meets, if not exceeds, the homeowner's expectations. We were really glad to work with such nice people and the team went out of their way to deliver on a super deck for the client. A win-win was achieved....always something we strive for at American Deck and Patio."

"Such a nice review! We love our clients who love our work!!!! We are pleased that someone will go out of their way and spend this amount of time to describe our work and efforts! Jaime, our senior foreman, has been with us for over 16 years now. His two brothers have a combined 20 years experience working underneath Jaime. They make a powerhouse team with over 35 years of combined experience in deck and porch building. Something we're especially proud about here at American Deck and Patio! Jaime and his brothers rock!"

"Thanks so much!! We love returning customers and will do what we can to see we can service them. And while it was a smaller job for us to take on, it was early in the year before we got booked out by months. It's much easier to take on smaller jobs like this before our crews are inundated with larger and more comprehensive projects. Thanks for the kind words! Sean Conway, owner"

"Thank you [Member Name Removed] for your kind words. Your deck was a perfect fit for a retrofit under-deck water-diversion ceiling system. The job went smoothly and Jaime, my experienced foreman who is now entering his 11th year with our company, really knows how to work with these systems (again, when the deck that is there has the 'bones' for this conversion/retrofit approach). We appreciate working with you and hope the new space brings you many years of enjoyment. Sean Conway, owner"

"Thank you [Member Name Removed] for your continued business. We had the opportunity to work on building a deck for [Member Name Removed]'s son almost fifteen years ago. His son referred us to [Member Name Removed] and he hired us to build a pergola on his existing deck. This past year [Member Name Removed] and his wife reached back out to us again. And they decided to upgrade the old wood flooring to a new 30-year manufacturer warranty TimberTech PVC-capped composite product. The deck turned out great. We're very appreciative that we have been able to help the Castrillion family out over the years on their multiple projects. We're extremely thankful we are so fortunate to get many, many returning customers over the years. Sean Conway, owner"

"Thank you for considering and choosing our services. Every project we do, no matter how large or small, is important to us. We want to see we deliver quality that will last. Sometimes there are "hiccups" that come up on construction projects. It has to be expected. When it happens, we just work through them....much like we all do in life or our work. But it sure is nice when a project moves along without a hitch! Thanks again for choosing our services and I hope you enjoy the project for many, many years."

"We thank you for choosing our services. This project was a makeover project for a four-unit apartment complex. We had to remove and reframe the old porch walls, custom framed screens, and new storm doors. We dug up an old concrete walkway in the rear of the property and replaced it with a new, level flagstone veneered walkway. The entire front walkway was also patched and repaired and veneered with flagstone. Lastly, an unsafe and out-of-code stair system leading to the upstairs units was refurbished and repaired and brought up to current code. This project turned out great and ensured the units were safe and secure for the tenants. A good long-term investment for the property owner as well. It was a nice project with a lot going on and it went really well. We're happy to have helped out and appreciate their trust in our services."

"This was another DC row home makeover project that we have taken on. We do a lot of these and every...single...one brings it's own unique challenges. A double-decker deck we refurbished and upgraded to composite decking and PVC rails. We screened in the lower level deck and added a roofing membrane system to create a dry outdoor porch area. The entire lower yard was transformed from old broken and cracked concrete to a brand new premium concrete paver from EP Henry. This project was a lot of work where we were on the project for a good six weeks in the transformation process. All in all, it went really well and the end result is a project the homeowners will enjoy for years. They have a back yard outdoor living space that they can now use on three levels- the upper level deck off the master bedroom, the porch makeover off the main floor and the large patio area in the backyard. Sean Conway, owner"

"We thank you for choosing our services again. The porch project we did a number of years ago turned out to be a great addition to your home. And calling us back to upgrade the deck to low maintenance materials was a great way to complete the backyard makeover. We appreciate the opportunity to work with clients a second, and even third time. It's a testament to our crews who have been working with us for many years- two foreman going on a decade or longer. We are a smaller company but we have been around a long time due to the employees at American Deck and Patio- our family...but also the crews who are families- brothers, cousins, sons and uncles. A true family affair at American Deck and Patio."

"Thank you for your kind words and choosing our services. Your porch project turned out great. It was really a nice addition to your home and I know your family gatherings will be enjoyable in the new space. We're also very happy to have received the referral and to be able to help out that family as well. All of us at American Deck and Patio work hard to ensure our clients get a nice project- well managed and well built. We hope you enjoy the porch for many, many years. Sean Conway, owner"

"Many, many thanks for your kind words. We enjoyed working with you as well. The client's can make or break a great process from start to finish and we appreciated the symbiotic relationship we formed with you while working on your new low maintenance deck. Jaime, our foreman who has been with us for 11 years always does a great job.....but I know he enjoyed working on your deck project due to how he was treated. Thanks for choosing our services and we know the deck will bring years of enjoyment. Sean Conway, owner"

"Thank you for your kind words. We are happy we could work with you and your HOA. We had been in that community prior so we were well aware of the HOA standards. The project turned out very nicely and went smoothly."

"Thank you for choosing our services. The porch project went without a hitch. It was a very nice addition makeover from what had been there. We know your family will enjoy the new space for many, many years."

"This was a great patio addition to their backyard. They had a deck already, which was well-maintained. With two large dogs, one being a puppy, the area off the deck was becoming trampled and muddy due to the dog foot traffic. These folks envisioned a patio off the stairs that would be a transitional area for the dogs to land onto, giving them ample opportunity to then run off the patio from a variety of different angles and places so it then disperses that paw traffic. In discussing the project a bit more intimately, we were able to adjust the design, expanding this area a bit more, so it would really open the usage of the yard. Having a more expansive patio area then allowed them to have great 'spillover' area for larger groups just off the deck, as well as a dedicated hang out area with the built-in fire pit. It turned out awesome and it will new be an area that not only helps transition the dogs in from the yard with cleaner paws but also a functional patio area they can use for larger parties and gatherings and intimate seating in the evening around that fire pit. Sean Conway, owner"

"This was a fantastic project and addition to the home. We thoroughly enjoyed working with our clients so we could deliver to them what they envisioned. They now have a 1600sf outdoor oasis built under and out from their existing deck. Premium Bristol Stone pavers were used in this makeover. Bristol Stone emulates natural stone with it's subtle clefts and textures of a natural stone, coupled with dynamic, yet natural, tones and hues of colors. An expansive step/landing system led from the front driveway to the backyard patio area. Built within this patio and under-deck terrace area was a water-diversion ceiling system and mounted TV, lighting and a ceiling fan for their outdoor living room area. Adjacent to this was an 'L' shaped outdoor grill island with fridge, 4-burner stainless steel, 32" wide grill and granite service area and granite bar rail for 6 or more guests to sit at and relax with each other's company. Lastly, we built a semi-circle seat wall with back support out of complimentary engineered block and pavers with a 4' wide stone circle fire pit. it's just a fantastic area for large groups, entertaining, and enjoying the outdoors to the fullest extent! The work was very, very hard and extensive. We had multiple teams working there for a solid two months in order to deliver this project to our clients. They were patient as we worked through some hiccups and delays that come with such an undertaking. And they were appreciative of our efforts, which we, in turn, appreciate as well. I know they will enjoy this backyard retreat for years and years to come. Sean Conway, owner"

"Thank you for choosing our services. The project had a couple of hitches that we had to work thru, causing a delay to the final project. The customer was understanding and patient, allowing us the time to get everything right, which we greatly appreciated. The Azek Vintage Collection of Cypress decking trimmed out with Mahogany created a really custom look to the deck, which the client picked out. It's an absolutely beautiful deck that he should be able to enjoy for many, many, many years. Sean Conway, owner"

"Thank you for the review and your kind words. It was a pleasure to work with these folks and ensure we got the patio installed in time for their son's wedding. Our team worked very hard to take out the old patio and to prep the space for the new patio. We tracked down the stone at a second supplier, handpicking out the stone, which was just a beautiful lot that we secured. The rest was just plain old-fashioned hard work by our invaluable team members, with the result being a brand new natural flagstone patio with a custom dark grey cobblestone border that they can showcase for that upcoming wedding. Sean Conway, owner"