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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They showed up when they were supposed to, they called in advance to tell me that they were on their way. They were very good."

"I have bought appliances from Yale for 3 different houses over the past 15 years. Most recently bought over $65k worth of appliances because I had good experiences before. This time, one of the appliances - a Yale-branded icemaker - was broken out of the box at delivery. Asked to have it replaced, they said no - I had accepted delivery so they would have to repair it. They scheduled an appointment to do so, then canceled it because part was not available, and replaced with an appointment scheduled a month later (which they scheduled without asking if it worked.) I sat and waited, technician came and said part wasn't available, he knew he wasn't going to be able to fix it, but came anyway because there was an appointment. Looked over the unit, told me his supervisor would call that afternoon, and he left. No call. I called back the following Monday, and spoke to 2 different who said they weren't able to help, but a supervisor would call. When he did, he said they had no part for it, no eta for the part to be delivered, and had no units in stock to replace it, but that even if they did that wasn't covered by the warranty so too bad. No apology for the wasted appointment, and in a very dishonest way tried to say that the first appointment is always diagnostic, even though it was specifically rescheduled by them because part was backordered. Said that they deserved the opportunity to fix it instead of replace it, and when I told them they'd more than had that opportunity over a period of months, including the appointment they'd just had, he got upset and said a number of things that were offensive and that there was no path forward for resolution."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"It cost quite a bit more than expected, and not worth it for the price of the fridge."

"Jay Moody Rocks! I had Jay Moody install 3 Mitsubishi split AC units in 2019. I had quotes from 3 other installers and their price was by far better than the rest. On the day of installation the owner helped me go online and submit for 2 rebates I was eligible for - it took all of 15 minutes - simply awesome (btw, I know multiple people that have split AC units installed and their installer never even mentioned rebates to them). Shortly after the installation there was a leak in one of my lines (stuff happens) and they came right out to troubleshoot and fix it at no charge. This year (2022) I noticed my system was not performing the way it should. As it turns out, the repair that was done back in 2019 still had a very slight leak. Now that it is repaired my system is working awesome! I sent the new owners the "detailed" history of my service since the initial installation explaining this was the same section of the line that leaked and was repaired on the initial installation. It was checked once since and because it was such a slight leak they were unable to verify it at that time. Without any pain or back and forth, the new owners made it right! Words can't express how surprised, appreciative, and satisfied I was - it's rare to find customer service like this these days! If you're in Northern Central Mass and Jay Moody services your city/town, I highly, highly, highly, recommend you give them a try - Jay Moody Rocks!"

"Was so impressed by the attitude, work and commitment of Factory Certified Technician Paul Sims. On a scale of 1-10, I would rate him a 12. He was far and away the best technician I have encountered in any company over the past decade."