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J M Appliance Service
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
If the time has come to replace or repair any of your home’s many appliances, contact JM Appliance Service. For more than 30 years we have provided exceptional appliance service in Worcester, Shrewsbury, and Holden, MA and can do the same for you, whether it’s an emergency or scheduled service call. Our technicians are trained for exceptional service in refrigerator repair, dryer repair, and washer repair, and combined with our commitment to on-time appliance service and reliable repairs, you know the job will be done right. JM Appliance is a sole proprietorship. All work is work is done by the owner. Payment is required upon completion of job.
Business highlights
24 years of experience
Services we offer
& disposal service & repair. Dishwasher & disposal installation., Refrigerator, dishwasher, dryer, electric & gas range, oven, washer
Accepted Payment Methods
- CreditCard
Reviews
4.989 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 8% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 89 reviews
Michael M.
Mar 2023
James is awesome. He’s fixed my washer and my dryer on separate occasions. We inherited the appliances when we bought our house and thanks to James we’ve learned a ton about them and kept them running smoothly. Timely and professional service. Highly recommend!
Sandra C.
Oct 2020
Still waiting for the part on order, otherwise fine;
Steve G.
Oct 2020
Jamie evaluated unit and explained the issue. He quoted a cost for the repair and explained that it is probably not worth fixing. Based on his recommendation, we decided not to repair unit. He could have just said this is what it's going to cost and I'll order the parts rather than providing some insight into the repair. Honesty goes a long way in the service industry. We were charged an evaluation fee for his services.
Mark B.
Oct 2020
Used him a couple times. Does what's needed and does try to inflate the project. Would not hestitate to recommend.
Romeo M.
Oct 2020
Very very well
Eileen M.
Jul 2020
The service call was great. James was pleasant and did a terrific job repairing my dryer. He was fantastic to deal with from the time I made my initial phone call right to the end of my service call. I would definitely recommend James for appliance repairs, and I would definitely hire him again.
Rich W.
Mar 2020
The repair went very well. I needed to reschedule, and there was no problem with that. The washer was repaired in about 40 minutes and I was relieved to not have to buy a new one. Highly recommended !!
Tony W.
May 2019
James was excellent! He explained what is involved before and after the repair. He wa on time, professional and pleasant.
Mark W.
Jan 2019
Great experience with James servicing our Samsung washer. James was responsive to our initial phone call and promptly scheduled an appointment for the next day. He was on-time, professional and polite during his visit. James quickly diagnosed the problem. Unfortunately, the washer needed parts no longer available, but James took the time recommending some new appliance options which will definitely help us moving forward. We would highly recommend using JM Appliance to others and will turn to James again should we need appliance servicing. :)
Don R.
Dec 2018
At this point, Jim has been out multiple times to deal with issues at my rental properties. He has always been punctual, professional, and )something that means courteous, but starts with a 'P'). He is also very informative and pro-active, explaining the issues in detail and arranging to come back free of charge when the service required a second visit before he could do anything.
Clare T.
Nov 2018
Not fixable. But headed me in right direction with replacement suggestion for which we were most appreciate,
Jonathan S.
Sep 2018
Could not have been easier. Jamie was terrific - prompt, knowledgeable, and offered a fair price for his services. No hesitation in recommending him for appliance service.
Valerie T.
Apr 2018
He repaired professionally. No concerns since. Very knowledgeable. He had all the supplies needed to complete the job.
Nermin S.
Feb 2018
James is a really nice guy. Very professional and very easy to work with. I had an appt within 2-3 days of my call to him, and he arrived exactly on time. He knew what he was doing and what the problem was, and fixed my washing machine. I'm very happy about that. It's worked great since he fixed it. He gave me good advice about other possible repairs, and was really friendly. I'm super happy that I found James on Angie's list.
Wayne F.
Feb 2018
Recommended replacement.
Samuel S.
Aug 2017
Excellent see above.
Winston B.
Jul 2017
Everything was perfect, professionally done, clearly explained, extra advice given on other appliances.
Kim K.
Jul 2017
James was able to diagnose the problem and counseled me to not replace the machine due to the high quality of the model (even though it is somewhat old) but rather to install a new "brain". He was on time, He was professional. His advice worked. He was efficient. I would hire him again.
Mary W.
May 2017
I received an almost immediate response from James and a next day tech visit to repair/maintain our temperamental KitchenAid dishwasher. Our appliances are bisque in color, so replacing the dishwasher is not presently an ideal option for us. James again came to the rescue. We've hired him a few times now (we also have a fridge with personality) and couldn't be more satisfied with his service and reasonable pricing. WE HIGHLY RECOMMEND JM APPLIANCE SERVICE.
David N.
May 2017
Determined that washing machine was still usable, but that bearing is wearing out. Received advice on using washing machine for remaining life, and advice on washing machine brands when we seek a replacement.
Robin O.
Apr 2017
I had a very good experience with them. I'd give them an A for everything. One worker came out and it took him about an hour and a half to complete the job. He left the area clean.
Linda M.
Apr 2017
Jamie was awesome! He arrived even a lil early and quickly assessed the problem. He let me know based on the age, brand, etc if repairing the machine would be worth it before he began the work so I had a chance to decide if I wanted to proceed. He was perfectly happy to let me observe and explained all he did as he went. He even gave me some tips on how to make the machine last longer. An Angie's List discount was also given so I was pretty happy. The repair cost was very reasonable given the time he spent as well as parts. I would highly recommend Jamie and would definitely use him again ☺️.
Heather A.
Mar 2017
Called James Monday, he agreed to a Saturday morning appointment (no extra charge). He arrived promptly at the time discussed, and was able to diagnose, and resolve the issue efficiently within one hours time. Mr. Monroe was very polite, professional, and friendly. Was able to give me an initial estimate for the work over the phone based on his past experience which was accurate at the time of payment. He even included a 10pct discount for being an Angie's List member. He was able to replace the malfunctioning heating element with an identical but less expensive part, which he discussed with me before doing so.
Jean L.
Mar 2017
The serviceman asked me questions so he could determine what might be wrong. It was cutting wash cycles short and then it wouldn't run at all. He was able to check the power, water, etc and cleaned out the float. He advised me to put a cup of vinegar on the top rack about once a month to help clean out any gunk. He encouraged me to call back if there were any more problems.
Sarah S.
Feb 2017
James and Jason are professional, skilled and easy to work with. They were friendly, knowledgeable, and communicative. I would definitely hire them again!
Licensing
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FAQ
J M Appliance Service is currently rated 4.9 overall out of 5.
J M Appliance Service accepts the following forms of payment: CreditCard
No, J M Appliance Service does not offer free project estimates.
No, J M Appliance Service does not offer eco-friendly accreditations.
No, J M Appliance Service does not offer a senior discount.
No, J M Appliance Service does not offer emergency services.
No, J M Appliance Service does not offer warranties.