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"he didn't put the right lock. that guy called me 16 times."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"It was excellent, they were on time, they cleaned up after themselves, they were very good and very professional."

"If I could give it a zero I would. 2 years ago the water dispenser on my refrigerator was slow and the water was cloudy. They replaced a water inlet regulator. It cost $438, which I have been told was an exorbitant fee. After a month the water was still cloudy. I called to have it checked and was told to replace the filter or buy a new refrigerator. I didn't know at the time what was done but the water cleared up. Fast forward to 2 weeks ago when the water was slow again. I called a different company because I was not happy with this company last time. I had one company tell me they could not figure what was done and there were two hoses unattached to anything. They did not want to work on it because they wouldn't know what to do. They suggested I call a Frigidaire repair company and maybe they could figure out what to do. The Frigidaire person was stunned by how bad the work was. It was the wrong part and didn't have enough inlets to attach all the hoses. The water was not connected to the filter or the water tank so all the money I spent on filter replacements was wasted and the water I thought was being filtered was not! There was also something done to an electrical component that will likely make it impossible to repair. They are working with Frigidaire to see if there is anything that can be done. One comment he made really stuck with me, "this was totally Mickey-moused " Today I spoke with Same Day service and they accept NO responsibility. Didn't even offer to have one of their experienced repair people come out to look at it."

"Scott and team are tremendous! I struggled to find a cost effective / local repair shop for a busted ice dispenser and Scott answered the bell. Prompt, professional and amazing value! I now have ice in my cocktails thanks to Scott at Appliance Works!"

"Great. Took less than 30 minutes."

"Our stove was making a bad gas smell and Frank's appliance came out to take a look. Ralph was great. Took the whole thing apart inspected everything and took care of it. Would definitely hire again."

"It was excellent.."

"I went it to "look" at a washer, chatted with Mike, liked his style. Walked out the door and thought for a moment, turned aroudn and bought a set. Not looked back. Followup was great too. Highly recommend."

"No problems...but not a “service”"