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"I discovered a bat flying around in the attic on a Saturday afternoon. I reached out to Birch Hill and they responded immediately by text and email. As it wasn't an emergency, we scheduled a visit that Monday afternoon for Birch Hill to assess the situation. Birch Hill confirmed the bats and determined that they were probably getting in via a gap in the top of the roof. Birch Hill returned the next day and installed a Roof Guard product along the roof line to prevent access to the attic. They also installed a bat extraction tube for the bats to find their way out. They also recommended chimney caps on the top of our fireplace to prevent potential wildlife access. Additionally, they sealed various holes at the base of the siding of the house. Two weeks later, Birch Hill returned, checked out the attic, and removed the bat extraction tube on the roof, and put the finishing touches on sealing up the exit hole. SUCCESS. These guys are Pros and a pleasure to work with. "

"It is never fun to have wildlife invading one's home. In my case, it was flying squirrels who had made a small opening and found a way into my attic. I called Paul Hewes, and he answered my call right away. He was at my house within 90 minutes, and professionally assessed the situation. He described my options and helped me choose. He installed traps right away, and came back to my house three times to collect and remove the trapped animals. In total he removed over 18 flying squirrels! He was knowledgeable and careful. He inspected my entire house for other potential entry spots, and took some proactive action. He was great to work with. I hope not to have to call him again, but if I have a problem like this again, he's at the top of my list. When you divide his price by the number of animals removed, it's a good deal for me, bad deal for them."

"Hired CT Complete Chimney in October 2020 to fix active chimney leak and rebuild chimney. Since work was done leaks have continued and worsen. We have reported leaks in four different times and no fix has been done. As the previous review pointed out, Owner- Nelson and Foreman Kevin are blaming the issue on the roof- There are no leaks anywhere in our home except for the chimney. Step flashing was not installed and the lead barely makes the roof line. When this was explained to both owner and foreman they are looking to add on extra charges for a job that should have been done from day one. As a homeowner and female, the most recent interaction with the owner Nelson and Kevin was disrespectful and unprofessional- hanging up the phone, yelling in public and believing that their conduct is appropriate is not acceptable. My request to have our chimney leak fixed is not unreasonable. That's what we hired them and paid them for. CT Complete Chimney refuses to address the issue while they claim to guarantee their work for 10 years. For anyone looking to do chimney work and repairs, I strongly advice not using this service. I will keep this post updated and hope that CT Complete Chimney Lic/Reg #0671257 located at 96 Dunham Place, Southington, CT commits to repairing the issues they have caused and for the owner Nelson and his foreman Kevin to treat their employees, homeowners and females with courtesy and respect."