Get matched with top closet pros in Salem, MA

"In 2021, I hired Eric to fix a water leak in my basement. I paid approximately $8000. Three months after the work was done, there was leaking again. He came over and told me that this was a different leak. After I saved up enough money, I was referred to an expert in basement leaks/foundations. He came over and completed the work. When he was doing the work, he proactively asked me who did the work previously. He said he was clearly not done by someone with knowledge of foundations. I have tried to resolve with Eric. At a minimum, I deserve a refund"

"The initial build went reasonably well. We did find problems which they did come back and fix. I noticed a railing support that was cracked. I was told that I must of done it, that was that. The plugs that cover the screw holes in the stairs are falling out. I looked for some at Home Depot, but couldn't find the right color. I still had Chase's cell #, so I texted him and asked if he could send me some plugs, and I would do it myself. No response. Tried again the next day, still no response. I'm not surprised. Aging the build was decent, price was higher than most. Now that nearly 2 years have gone by, and customer service should be anticipated, nothing. Never again."

"They gave a good estimate of work to be completed and contract laid everything out clearly and completely. They were well organized and had great communication. They kept the job site clean each day and the work was well done."

"The work was completed — but if you missed something minor yet important, don’t count on getting it done afterward. Once they’ve been paid, they’ll completely ignore you, even if you’re willing to pay."

"Pedro and his team were excellent. They were professional and timely, hard-working and meticulous, and trustworthy. Best of all (at least for me), is that Pedro is VERY responsive and his team is assigned to get your job done and done correctly. They show up on time every day, and were willing to work late into the evening to hit the project milestones. Pedro was 100% clear about the costs, and he made sure I fully understood the areas where the costs were not known or where the costs could possibly change. For example, he said, "If you open up this wall, I'm not sure what we are going to find." I told him to proceed and his team opened up that wall and found that the previous contractor had installed literally zero insulation. Pedro met with me, reviewed what his team had found, went over all of our options, gave me his recommendation, and only proceeded when I completely approved the additional work that would be done and the additional cost entailed. Pedro is a true partner and his team does great work. I cannot recommend them enough. My wife and I have already booked them for another job renovating a first floor porch and creating a roof over the open-air second floor porch."

"The plan was to turn my two car detached garage into living space and then connect it to the main house with a hallway, along with turning the small storage room that it was connecting to, into a half bath. Ryan and Rob were quick on responding the moment I put in the estimate request and they came over the same day just to get an idea if the work could be done. We went over multiple details and they were ready to get started quickly. Work estimate was on par with what others were indicating but with Level Builders I felt like I was being listened to, and working with what I needed versus steering me elsewhere. Project took a little longer than expected since we changed the format a bit and decided to turn that projected half bath into a full bath with washer and dryer hookups. Whenever an issue arose during the construction, I was always informed immediately and asked what I wanted to do. I felt like I had a say in everything all throughout. I would recommend them to anyone that asks because the final product looks amazing! Any issues that came up were fixed quickly and I'm so happy with the results! They are for sure my go to team for any future projects I have and am so grateful for the work they've done. Thank you!!!"

"We recently completed a gut reno and second story addition. After engaging 10 different contractors, MP was the most communicative, interested, flexible and competitively priced. MP has a large in-house team of experts that work efficiently and adapt to the home owner’s needs and preferences. The employees worked 6 days a week and took great pride in their work. They were personally invested in our project and wanted to make it the home of our dreams. The team includes an amazing designer, Nataly, who helped with selecting finishes. The onsite foreman, Adriano, demonstrated expertise and kindness. Seichelle and Marco did an excellent job with operations, ordering materials and problem-solving. We have been back in our home for 10 months. Anytime I have an issue, Seichelle and the team have addressed it. They have gone above and beyond what is expected. We could not be more pleased with our project. We strongly recommend MP for your next project!"

"I was very impressed working with this company. Communication was superb right off the bat. We went over the job in detail, and it was completed perfectly. The company is very professional and pays attention to every detail. The price was good too! They also cleaned the area thoroughly and my property looks exquisite. Hire this company with confidence. Thank you!"

"Jeremy and crew are professional, and expert at what they do. Very customer focused and back their work 100 percent. It was a pleasure working with them"

"Excellent work done!"