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"Did a fantastic job and quickly"

""Roofer From ****" would be a more fitting name for this unethical, incompetent outfit. I hired Five Star Roofing to do a small job on my multi-family home. They then insisted that I replace the slate portion of my roof with shingles (which wasn't leaking). I said no at first but agreed once they offered me a "deal" as they were slow on work. I was told it would be a 2-day job. After day one my tenant on the top floor had water in her apartment. I figured it was an honest mistake and the job would be completed the next day as it was only a "2-day job." By the third week, my tenant had five buckets going to catch all the water that was coming into her apartment. Five Star Roofing was paid in full and had abandoned the job. John Arsenault, who I was dealing with, became increasingly hard to reach during this 3-week ordeal. He said several times, "My guys are headed over there now." And, "they'll be there first thing in the morning to finish up." I eventually had to call from a different number for him to pick up. The best excuse I heard one rainy Sunday was, "I can't get anyone over there. It's Sunday. What do you expect?" What do I expect? I expect a "2-day job" not to stretch into 3 weeks. I expect my roof to be properly tarped off when exposed. Five Star Roofing could moonlight as a water mitigation specialist and really clean up. After 3 weeks of stress, frustration, and a leaking apartment, I had to call in a legitimate roofing company at twice the price to rip out everything Five Star did and fix the issue. It was done in a day. I sued Five Star Roofing and only under threat of arrest did John Arsenault show up to court. He lost and--surprise--doesn't have the means to pay me. How convenient! The incompetence of Five Star Roofing would make the Three Stooges blush. Even out of 100 stars, this company wouldn't live up to its name. Avoid Five Star Roofing and save yourself a nightmare."

"It was a pleasure working with Joe and Wendy. Their crew was incredible. They arrived at 8:00 and were pulling out of the driveway at 2:00. The roof is beautiful and the yard was immaculate after the job was done. You couldn’t even tell they had been here. The dumpster was gone the next morning. Joe and Wendy returned the next day to make sure that we were satisfied with the job. I would highly recommend them to anyone looking for a new roof."