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Metro West Chimney Services Corp
Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
Family owned and operated business that has been in service for 32 years. Metro West Chimney Services can install everything from stainless steel liners, stainless steel & copper caps, Lock top dampers, pellet stoves and fireplace/wood stove inserts and much more. We buy our stainless steel liner in bulk, giving us the opportunity to pass the savings on to you. We are also equip to handle all your masonry needs, whether it be a few bricks that need repair or a complete rebuild. Let Metro West Chimney Services be your one stop chimney company.
Business highlights
39 years of experience
Services we offer
Residential & Commercial Chimney Services
Accepted Payment Methods
- CreditCard
Reviews
4.8115 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 8% | ||
| 1% | ||
| 1% | ||
| 1% |
Showing 1-25 of 115 reviews
Micheal L.
Jul 2018
They came in on time, and they told me what they were gonna do when doing estimate. They are very accommodating. They do a good clean up.
Response from Metro West Chimney Services Corp
"Thank you for a great review. It was our pleasure doing business with you. Please call us again for all your chimney needs."
Jeff F.
Jun 2018
Everything went great!
Response from Metro West Chimney Services Corp
"Thank you for a great review. It was a pleasure working with you. Please call us again for all your chimney needs."
David M.
May 2018
It went well, looks good.
Amanda R.
Feb 2018
Came a little late of scheduled time, but got right to work. Very friendly and hard working, took about 2 hrs. Did a nice job and informed me on things I need to do/should do. Gave a reasonable estimate and took time to explain thoroughly.
Response from Metro West Chimney Services Corp
"Thank you for taking the time to leave a review and please keep us in mind when deciding on any repairs."
THERESE P.
Feb 2018
They came the next day to check out the problem, then came back 2 days later and fixed it. They were very prompt and professional. The other place we used to install the chimney caps used cables that rusted out and broke. MetroWest replaced the cable with stainless steel cables, which shouldn't ever rust.
Response from Metro West Chimney Services Corp
"Thank you for a great review. It was a pleasure working with you. Please call us again for all your chimney & masonry needs."
Shawn L.
Jan 2018
I had stainless steel chimney liners put in two properties I own, and one of them also needed to have the chimney rebuilt from the roof up. One of the liners in particular was very difficult because there were 2 gas boilers and 2 gas hot water heaters exhausting up the chimney, with low head height in the basement and a small flue. They had to custom make connectors to get everything to fit, but they ended up getting it done! I found pricing to be reasonable, I received another quote as well and went with Metrowest because they seemed very knowledgeable and the pricing was competitive.
Response from Metro West Chimney Services Corp
"Thank you for your review. It is always awesome when people appreciate the hard work that goes into this job. It was a pleasure working with you and we look forward to servicing your systems again."
Gina S.
Oct 2017
Work has not been completed. Tried to complete job in dark work was unfinished. Sides need to be sealed. Lucas said he looked to see if it needed sealed, he said it didn't but it was in the dark. The sealing in the most important part. They did not do that. The owner, Dwane, the job they only worked 5 hours on #6, rushed the job since didn't show up until. Will give a better rating when job is complete. Owner, Dwane, did not call back and in good faith we paid him. Secretary who works for Dwane if very hostile. I will give a better job when work is completed. They also damaged a window frame with staging.
Response from Metro West Chimney Services Corp
"The work was completed on 11/9/17 with the property manager signing off with Duane, as all complete. The work that was done was also above and beyond what was listed in the proposal due to the bricks being covered in many years of moss & debris. It's unfortunate this review is poor, it is not typical with the hard work we provide. As the saying goes, you can't please everyone."
Ralph D.
Oct 2017
Very well Gordie was punctual, very professional and did an excellent job.
Response from Metro West Chimney Services Corp
"Thank you for your review. It was our pleasure working with you. Please call us again for all your chimney needs."
David M.
Sep 2017
Everything went as expected. Courteous, efficient, respectful of time and property
Response from Metro West Chimney Services Corp
"Thank you for your review. It was our pleasure working with you. Please call us again for all your chimney needs."
Carl H.
Sep 2017
He showed up on time. Cleaned it well with no mess. Answered all my questions. Made some recommendations but no pressure. I would use them again.
Response from Metro West Chimney Services Corp
"Thank you for taking the time to complete the survey & write a great review. We're glad your experience was positive. Please let us know if we can be of service in the future. Thank you."
Laurey D.
Sep 2017
Slow but steady they did an excellent job
Response from Metro West Chimney Services Corp
"Thank you for taking the time to complete the survey. We're glad your experience thus far has been positive. Please let us know if we can be of service in the future. Thank you."
Aruna G.
Sep 2017
good, prompt.
Response from Metro West Chimney Services Corp
"Thank you for taking the time to complete the survey. We're glad your experience was positive. Please let us know if we can be of service in the future. Thank you."
Roopom B.
Jun 2017
The project went very well. Their service guy called in advance to confirm the appointment, called to confirm his arrival time and arrived on time. He took care with his equipment, acted professionally, asked questions and listened well, and took great care with his ladder to be gentle with our house. He also took pictures of the damaged and rusted chimney cap so I could see the extent of the damage (since we can't climb to the roof). He was efficient and finished the project in less time than quoted. Finally he checked in before leaving to walk through his work, answer question and what to look for in case of future problems.
Response from Metro West Chimney Services Corp
"Thank you for taking the time to write up such a wonderful review. We're glad your experience was positive as this is always our goal. I hope you keep us in mind for all your chimney needs. Please let us know if we can be of service in the future. Thank you."
Paul E.
Jan 2017
They had a good price. They were very knowledgeable about chimneys. They did a lot of extra work they hadn't expected and they just did it with out complaining or asking for any more money, or anything. The interactions with them was very good. It turned out great. The guy who was here brought an assistant with him, also. He was very experienced with chimneys and very committed to the job.
Response from Metro West Chimney Services Corp
"Thank you for taking time for the survey and for the great review. It was a pleasure doing business with you. Keep an eye out for your postcard letting you know when it's time to service again. Thank you."
Lee P.
Nov 2016
The work went well. He was able to clean part of my chimney that the last guy couldn't get to and was blocked.
Response from Metro West Chimney Services Corp
"Thank you for taking time for the survey and for the great review. It was a pleasure doing business with you. Keep an eye out for your postcard letting you know when it's time to service again. Thank you."
Joe R.
Oct 2016
unknown
Response from Metro West Chimney Services Corp
"Thank you for taking time for the survey and for the great review. It was a pleasure doing business with you. Keep an eye out for your postcard letting you know when it's time to service again. Thank you."
Susan G.
Jun 2016
unknown
Response from Metro West Chimney Services Corp
"Thank you for taking time for the survey and for the great review. It was a pleasure doing business with you. Keep an eye out for your postcard letting you know when it's time to service again. Thank you."
Ted D.
Mar 2016
The crew (two workers) showed up on time,did exactly what the job described. They were informative and worked efficiently and finished on time despite having to get extra parts. Good personalities too. I would hire this company again.
Response from Metro West Chimney Services Corp
"Thank you for taking the time to write up such a wonderful review. We're glad your experience was positive. Please let us know if we can be of service in the future. Thank you."
Allison R.
Feb 2016
unknown
Response from Metro West Chimney Services Corp
"Thank you for taking the time to write up such a wonderful review. We're glad your experience was positive. Please let us know if we can be of service in the future. Thank you."
Steve C.
Feb 2016
unknown
Response from Metro West Chimney Services Corp
"Thank you for taking the time to write up such a wonderful review. We're glad your experience was positive. Please let us know if we can be of service in the future. Thank you."
Hiroto S.
Jan 2016
We found them from Angie's list last year. They did a chimney sweep, inspected, found problems, and repaired. They did a good job so we used them again today. The technician did a good job as expected. After the work, I asked him if I can get 5% off from Angie's list promotion. He said he can't. He also said I was the 7th customer who asked the same questions.
I'm writing this review to avoid any further confusions for anybody including the company and old and new customers. He explained that the company had asked Angie's list to take off the promotion (5% off for chimney sweep) MULTIPLE times but they haven't removed it yet. So it's not their fault but Angie's List fault.
Furthermore, there is another chimney company which has exactly the same name of "Metro West Chimney Service" in Angie's List but nothing to do with them. That company seems to be gone ending with D or F reviews due to no responses. Angie's List should check the company's status and remove it from their list.
I called their office and let them know these.
I'm writing this review to avoid any further confusions for anybody including the company and old and new customers. He explained that the company had asked Angie's list to take off the promotion (5% off for chimney sweep) MULTIPLE times but they haven't removed it yet. So it's not their fault but Angie's List fault.
Furthermore, there is another chimney company which has exactly the same name of "Metro West Chimney Service" in Angie's List but nothing to do with them. That company seems to be gone ending with D or F reviews due to no responses. Angie's List should check the company's status and remove it from their list.
I called their office and let them know these.
Response from Metro West Chimney Services Corp
"Thank you for choosing Metro West Chimney Service and taking the time to put in a review. Also, thank you for your input as to the other company and the 5% on the cleanings. We hope this helps clear up any confusion. We are looking forward to hearing back from you next year."
James R.
Nov 2015
Arrived on time and were nice to deal with. Would use them again.
Response from Metro West Chimney Services Corp
"Thank you for choosing Metro West Chimney Service and taking the time to put in a review. We hope to hear from you in the future."
Alison V.
Oct 2015
unknown
Response from Metro West Chimney Services Corp
"Thank you for choosing Metro West Chimney Service and taking the time to put in a review. We hope to hear from you in the future."
Brian P.
Oct 2015
unknown
Response from Metro West Chimney Services Corp
"Thank you for choosing Metro West Chimney Service and taking the time to put in a review. We hope to hear from you in the future."
Rosalind G.
Oct 2015
the did my annual chimney cleaning and identified that I needed a double cap on the chimney to protect from the elements.
They came back when they said and did the work.
There was a bit of confusion with their office, but it all worked out
They came back when they said and did the work.
There was a bit of confusion with their office, but it all worked out
Response from Metro West Chimney Services Corp
"Thank you for choosing Metro West Chimney Service and taking the time to put in a review. We hope to hear from you in the future."
Licensing
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FAQ
Metro West Chimney Services Corp is currently rated 4.8 overall out of 5.
Metro West Chimney Services Corp accepts the following forms of payment: CreditCard
No, Metro West Chimney Services Corp does not offer free project estimates.
No, Metro West Chimney Services Corp does not offer eco-friendly accreditations.
No, Metro West Chimney Services Corp does not offer a senior discount.
No, Metro West Chimney Services Corp does not offer emergency services.
No, Metro West Chimney Services Corp does not offer warranties.