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"Excellent customer service. Very professional "

"I have had the best experience with Gibraltar, and I cannot say enough about the people who work there and the product itself; we love our pool!! Itâ s given us a lot of joy this summer with friends and family. But foremost for my review is the people who I have interacted with since we purchased the pool in the summer of 2020- they are awesome. Really the best. I have not seen customer service like this at another company in a long time. We put in our new pool last November for a deeply meaningful reason for our family and I ended up talking with the CEO and shared with him the reason. He was so awesome and wrote me such a sincere, kind, and genuine note. From the CEO to the college kid on the floor and everyone in between- I have been so impressed with their patience, knowledge, friendliness, and professionalism. Iâ m so appreciative to Peter, Ellen, Grace, Ana, Jason, Keith, Jim, Ryan, Wayne and Jim. They have all been so incredibly awesome to deal with, and I feel like I am working more with a family than a huge company. Itâ s amazing they employee so many people who are each individually so helpful. You can tell the owners really care about how their store is represented and that they care about the quality of their work. We (like several other families) decided to build our pool during quarantine in 2020. There were delays that no one could have foreseen because the supplies were impossible to get for months- but that was no oneâ s fault, no one could have guessed we would be in a pandemic, and that the demand for pools would go up so much. So, even though there were delays, we understood, and Gibraltar did everything the could to get our pool built as quickly as possible and to make sure it was open for the summer season of 2021- and it was. I was sad to see reviews that said they took too long- I honestly just donâ t think it was fair. Who could have foreseen the impacts of a pandemic? So, for us, the delays were what they were, and we appreciated that they did all they could, with what they had to work with, and kept up updated along the way. I would highly recommend Gibraltar to anyone who wanted to put in an awesome above ground pool and have superior customer service."

"Josh does our pool, weekly service as well as openings and closings and anything else that needs to be taken care of. He and his crew are incredibly helpful, they will assist us with anything we ask, even tasks not directly associated with our pool. They are thorough, clean, friendly, and make sure that our pool is always sparkling clean, that our filter and heater, etc. are in top shape, and that we have the necessary supplies available. We never have any problems, and we know that if we run into one, they will be here to take care of it."

"We had our new liner installed in April 2021, right away we started talking to them about several areas of the liner falling. They came and tried to bandaid it by placing rubber pieces in the pool that don?t hold. We opened the pool this year and the liner is splitting and the areas are falling even more. I was told we had to buy the new liner and pay for a new install even though we have communicated his issue. I would not recommend that ever. We were told this liner would last 15-20 years."

"I used STR Properties to do a small renovation to enlarge our laundry/utility room. They were very professional and protective of other areas of house where they were working. The communication was excellent during every phase of the project from scheduling, material choice as well as how any issues will resolved. I will definitely use them again for my next renovations project."

"It was good, very good. They were fast and responded quickly. They've been here a few times and inspected my house. They were very friendly."