Get matched with top appliance salespeople in Mattapoisett, MA

"FRANK WAS THE FIRST REPAIRMAN THAT WE HAD WHO KNEW WHAT TO DO TO GET OUR SUB ZERO RUNNING PROPERLY. HE WAS EFFICIENT AND GOT THE JOB DONE."

"Highly recommend Steve. No nonsense, professional, Responded right away, knew exactly what was needed, site was neat and clean. Fair and honest - Steve let me know the cost would be slightly less than originally thought which was appreciated. He gets my all around highest recommendation. "

"they are contracted by Costco to do installs. They love to find things so they can charge you more. Sometimes its "not upto code" and others its "need a new something otherwise we cannot install""

"I have bought appliances from Yale for 3 different houses over the past 15 years. Most recently bought over $65k worth of appliances because I had good experiences before. This time, one of the appliances - a Yale-branded icemaker - was broken out of the box at delivery. Asked to have it replaced, they said no - I had accepted delivery so they would have to repair it. They scheduled an appointment to do so, then canceled it because part was not available, and replaced with an appointment scheduled a month later (which they scheduled without asking if it worked.) I sat and waited, technician came and said part wasn't available, he knew he wasn't going to be able to fix it, but came anyway because there was an appointment. Looked over the unit, told me his supervisor would call that afternoon, and he left. No call. I called back the following Monday, and spoke to 2 different who said they weren't able to help, but a supervisor would call. When he did, he said they had no part for it, no eta for the part to be delivered, and had no units in stock to replace it, but that even if they did that wasn't covered by the warranty so too bad. No apology for the wasted appointment, and in a very dishonest way tried to say that the first appointment is always diagnostic, even though it was specifically rescheduled by them because part was backordered. Said that they deserved the opportunity to fix it instead of replace it, and when I told them they'd more than had that opportunity over a period of months, including the appointment they'd just had, he got upset and said a number of things that were offensive and that there was no path forward for resolution."

"Melissa, our designer was amazing. She had a great attitude and was easy to work with. She helped us design the exact kitchen we wanted showing us all the different options available to us. She was also very upfront about pricing. Steven, our Program Manger was really great to work with. He cares a lot about the client's experience and satisfaction. He was very professional. He did a great job managing the different trades and responded to issues right away. Our carpenters, Kevin, Matt, and John were very professional. They had good craftsmanship and provided their professional expertise. They showed up consistently and did the job in a timely manner."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."