Get matched with top plumbing and heating pros in Malden, MA

"Before installing a mini-split, the sales person told me that I'd need to cut down an interior shelf to a specific height. I paid a handyman $400 to do exactly what the sales person instructed. Later on, N.E.T.R. came and did the installation; however, AFTER the installation, a technician told me that they hadn't accounted for the vent opening and closing and that the shelf would need to be further cut down. As you can imagine, this type of service is rather ridiculous. If they knew that the shelf would need further cutting, they should have NOT installed the unit. I have called N.E.T.R. six (6) times in three weeks, and no one has called me back about this issue. After paying for the unit and for a handyman, it's ridiculous that I have AC that is compromised because no one with the company thought to properly measure the space so that the work by the handyman could be done once. At this point, I'd like for N.E.T.R. to take care of this for me."

"Dave Colon has completed several plumbing repairs recently. He is a professional plumber who is driven to do an excellent job every time.He doesn’t complete a job unless he and the customer are pleased with the work.He is the best plumber I have ever hired. I will recommend him to everyone I know. Pat Hart"

"Excellent for maintenance service and emergency work. I subscribed to their maintenance service for several years before they raised the rate, and they always did fine work. When I switched to another maintenance company that missed a flaw in my furnace which caused it to fail on season startup, AccuTemp came out to diagnose the problem the same day with no contract, got the large expensive replacement part for free under warranty, and had it fully installed and working again within 2 calendar days. All that for just the cost of a day's labor!"

"Diagnosis and repair were straightforward and the talented Mike, who has done other great work for us on our ACs, had a replacement pump in his truck. Swapped over in under an hour. Cost of the repair was quite high, mainly due to very high price they charged for the pump. A Taco pump that I could buy for $175 was priced on this repair at more than $500. I get that it was an urgent situation and I’m happy to pay reasonably for the response but that mark-up bothered me. I called the office, had a long talk with the owner; sadly, she offered no consideration at all. Yes, it’s hard to find and keep skilled techs, but now seems that most HVAC firms have a business model like a car dealer’s service dept, far more corporate, less flexible or customer-considerate."

"Charged $2,000 (that's right, $2,000!) to install a new sprayer faucet and soap dispenser in Boston. $1,500 went to labor, which took less than 2 hours. I'm sorry, but $750/hr is outrageous. I did pay it because I wanted to expedite solving the problem for the tenants, but I now regret as their dishwasher is not working and I suspect the plumber failed to reconnect everything probably."

"The plan was to turn my two car detached garage into living space and then connect it to the main house with a hallway, along with turning the small storage room that it was connecting to, into a half bath. Ryan and Rob were quick on responding the moment I put in the estimate request and they came over the same day just to get an idea if the work could be done. We went over multiple details and they were ready to get started quickly. Work estimate was on par with what others were indicating but with Level Builders I felt like I was being listened to, and working with what I needed versus steering me elsewhere. Project took a little longer than expected since we changed the format a bit and decided to turn that projected half bath into a full bath with washer and dryer hookups. Whenever an issue arose during the construction, I was always informed immediately and asked what I wanted to do. I felt like I had a say in everything all throughout. I would recommend them to anyone that asks because the final product looks amazing! Any issues that came up were fixed quickly and I'm so happy with the results! They are for sure my go to team for any future projects I have and am so grateful for the work they've done. Thank you!!!"

"Very quick to respond. Was very helpful to review the project and offer suggestions and advice. Provided a detailed and competitive quote on the project. Quickly scheduled the project and was very dedicated to get the job done. Appreciated all of his work and would definitely contact them for future plumbing needs. "

"R&B are great! They were able to come out and see the job and give me a price. They came back a week or so later and knocked it out in under 2 hours."

"Bright knows exactly what he's doing and how to fix a major plumbing issue. Very professional, prompt, has very clear communication, is hard working, very hard working, and personable. He has the proper equipment do diagnose and fix the problem in a timely manner. His knowledge of plumbing is also exemplary. It was a pleasure doing business with him and will hire him for future jobs. Thank you Bright!"