Get matched with top decorative concrete pros in Hardwick, MA

"They are very unprofessional and are emailing me to reschedule an appt to start off, then when they show up the workers are picking at my steps and pulling pieces off of them without my permission or even starting the project I feel that’s vandalism!! Then the workers proceeded to tell me why was I doing a repair they need to be replaced and I said that’s what it was supposed to be. My request was an estimate for a stair replacement/rebuild not a repair. So they called their boss and he also stated that he thought he out rebuild on the invoice that I signed which he did not. So I asked for a refund of the $800 deposit I gave them. Now they are telling me I’m only getting 50% back because I signed the invoice and it states that if I cancel before 3 days that I will only receive half back. I understand I signed it yes but they didn’t do what I asked which is why I was cancelling their workers touched my property when they shouldn’t have and now my stairs are in worse condition and they won’t even answer the phone. They emailed me to stop calling them"

"Great job all around. Would use them again."

"This individual came and quoted the job to level the floor in half of our basement so we could put floor down in August 2022. He said it would be done in 3 days. Subsequent occurrences: - Got COVID and started the job late. Understandable - Only poured half of the materials when self-leveling so the floor wasn't level. - He unevenly mixed sand in the concrete in certain parts, which caused holes in the concrete when we had to grind it down. - When he poured the rest, it made several parts of our floor too high, to the point where we wouldn't be able to open our back door if we installed the tile. - Came back several times to try to correct the floor but couldn't get it flat because so much grinding needed to be done. - We made the mistake of paying him in full after he came back for the 10th time, in good faith, so he could take his family on vacation... (our mistake) - Damaged the walls in the basement... - Got COVID a second time? a month or two after he had COVID last time... - Kept saying he would show up to fix the floor then wouldn't show up for weeks at a time. - After taking 2-3 months to finally stop showing up, the floor was NOT level, he still hadn't finished the job... and wasn't communicating with us about when he was going to come back. We had to then grind the $500 in materials we purchased into dust and remove it in trash bags, taking up several weeks of trash collection to fully dispose of the excess concrete that was poured. - My husband ended up finishing the job himself between December 2022 and February 2023.... and emailed M&R to let him know. He emailed us yesterday, July 27, 2023, (11 months after he quoted the job and 8 months after he stopped showing up) to say he wanted to come over and finish the job.... with the email title "stupid."... said he wants to "square this up for you and my own sanity" with a "Kind Regards" at the end."

"In May of 2020 this company installed a pool deck with stairs that attach to our home. The cost of the deck was an out $15,000. I have invoices to support the amount. After completion of the deck, there was an overflow cap that was partially installed, they were supposed to come finish it after the summer season. That never happened. The following March, 2021, I reached out to the company because I noticed flaking, spalling and ask about the cover. I was told that there was an issue with the sealant used, happened to other clients, needed to find out how to remedy. After asking about the fix throughout that summer, it now became a story that he noticed the concrete flashing as it was being poured. He stated that he contacted ******************************* and they said it should be fine no real issues. I reached out again in October 2021 and he now said that he would have to rip out the whole thing the following spring. And that ****************************** was going to cover the cost of the concrete. Spring of 2022, I was horrified to see the flaking, s falling, substantially worse and Cracks throughout the deck. Was put off again, needed to talk to concrete company. I subsequently reached out to that concrete company to confirm that they were on board, and I got a very angry message that I messed everything up and they would have to work hard to mend that relationship. To this day nothing has been fixed. It has been an emotionally and mentally exhausting situation. Do not use this company!"

"Very happy with completed project"