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"Your company is outstanding and we are extremely happy. Our technician Garett was prompt and polite. He was very knowledgeable and explained things about our situation that we were totally unaware of. Potentially saving us time and money down the road. Garrett was attentive to our to our needs and was very careful of our pets as he was working. We would definitely use Beacon Drain Service again."

"Jason and his crew came on time, performed the repair quickly and professionally and left a job that they can be proud of. We have had several days of rain, some rather intense, and i am pleased to say that my basement is dry for the first time in a year or more!"

"Suddenly, my basement drain was backing up! A friend tried to unclog it, but to know avail. He thought it might have something to do with the sewer line that ran to the street! Right away, I started seeing dollars signs. So, I went on Angie's list and saw the reviews for HL Bowman. Because they were so highly recommended, I went to their website. Immediately, there was a person named Tiera to chat with. I explained my situation and she asked me a few questions. She told me she would have some one call me. I asked if it would be today because there was sitting water in my basement and I was afraid to even flush a toilet! She said it would definitely be today! Within two minutes of concluding the chat, my phone rang. A very courteous person assured me that he could get someone out there today! It was about 8:30 am and he told me that he could have someone by this afternoon and they would call me before they arrived. Around noon, a young man named Clayton called and said he was on his way. When he arrived, he went to basement and checked out the situation. When he came up he said that he thought the clog was in the pipe along the wall going out to the sewer. He brought in a machine and spent approximately and hour and a half trying to open the clog. He then told me that he had called another person from the company to bring a larger machine. Then, Corey showed up with a huge machine and Clayton left to go to another job. Corey was down there for about another hour and half. The machine was much louder than the first one. I was really worried about the cost and the fact that it was taking so long to open. I pictured having to have my lawn torn up and imagining what that would entail, not to mention the cost. Suddenly, he appeared and I tried to prepare for the worst. He looked at me with a smile on his face and said, "it's open". I was so surprised, I am sure he saw the relief on my face. 'He explained that he had to go out 75 feet to the street, and the that the clog was because of tree roots which he grinded through. I knew this machine was probably more expensive to use than the smaller one. So I braced my self and I asked him what the total charge would be! When he told me, I was shocked as that even included the $70 service fee which included up to 45 minutes to diagnose the problem and give me an estimate. But, because Corey had to bring a bigger machine and stay longer than Clayton had estimated, I was sure it was going to be astronomical. Corey said he would figure it out! When he told me the price I could hardly believe my ears. It was half of what I had anticipated! I was thinking about $1,000- $1200! I can't begin to explain how relieved I was.. I would like to say both Clayton and Corey could not have been nicer. Very mannerly, friendly, and polite. When Corey left, everthing was cleaned up! No sewage anywhere. And another thing that I thought was extraordinary, was how unafraid they were of my two pittbulls. They petted them and Corey even told them to stay when they tried to follow him out the door. LOL! And they, listened! I have found my company should I need any future help. It's good to know that there is someone out there who is professional, knowledgeable, and who charges fair prices. It wasn't cheap, but I believe it could have been a lot higher. Family members also thought the price was good. It started out as a bad day, but I had a smile on my face when Corey left!"

"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"Same day installation. Called at 10am, 20 year old hot water heater replaced by 3:30 pm."

"Brian and his crew tackled my very leaky garage. The exterior wall was crumbling and his team stripped the walls, adding rebar for additional protection support, replastered, and finished with 2 coats of waterproof sealer. I highly recommend them for any home repair."

"Wow! Unbelievable! If we ever have a water problem again, Pioneer will be the only waterproofing company that we call. We were getting some water in our basement which has a stack-stone foundation and radiant floor heating. We interviewed three companies and were particularly concerned about a solution that would stop the water without compromising the radiant tubes that were in the floor. Initially, Pioneer recommended a baseboard system that would run along the outside of the wall. Upon inspection, Mike Oliveira discussed a traditional drain to sump pump solution. We reiterated our concern about puncturing a tube in the floor and Mike assured us that he and his team would hand chisel potential problem areas to avoid the tubing. Moreover, this solution would save us roughly $2K and give us a lifetime guarantee vs. a 25 year guarantee on the baseboard system. The team showed up on time, cleared a 50' span of concrete by Noon, uncovered two sections of radiant tubing without puncturing the line, installed the moisture barrier, sump pump and new concrete by 4 p.m. They had to drill through a hefty header board to connect the pump line to an existing drainage line that carries water away from home and that was completed by 5:30 p.m. Mike came back in a week and we tested the fix using free-flow from our sprinkler system -- it worked perfectly. Subsequently we've had some consistent spring rain and absolutely no water in the basement. The team (including sales, service, billing, installation) was professional, courteous and available when we had questions. They saved us money, fixed our problem and provided a lifetime guarantee. We're both ecstatic and amazed!"

"I hired Inner Boston Masonry & Construction to remedy a problem with standing water in my yard after even moderate rainfall. They installed a French drain system and tied in the gutter downspouts and this has greatly improved the situation. They were easy to work with - messages were returned promptly, they arrived when they said they would, completed the work promptly, and cleaned up all debris at the end of the project."

"I have a home with a sump pump and unfortunately my basement flooded after a recent storm due to my pump failing. After getting in contact with Kingsley improvements, they put my situation at the top of their list and had replaced my sump pump almost immediately! They were kind, knowledgeable, and professional, and took my sense of urgency seriously, when other companies wouldnâ t. Iâ m beyond grateful for them getting my sump pump back in working order and I seriously cannot recommend this company enough. they are AMAZING!!"

J. Bean Excavation LLC is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business.