This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
ARS - Boston
Central A/C Service or Repair, Heat Pump Repair or Service, Central Humidifier Service,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
ARS of Boston is a premier Lennox dealer and can provide you with exceptional service for all your home comfort needs, from heating and air conditioning to plumbing. We have been serving southeastern Massachusetts for more than 30 years. Call us 24/7, nights, weekends, or holidays! Go to ARSboston.com for more information.
Business highlights
Emergency services offered
41 years of experience
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5207 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 8% | ||
| 1% | ||
| 0% | ||
| 6% |
Filter reviews by service
Showing 1-25 of 207 reviews
Sharon R.
Oct 2025
Gas Furnace / Forced Air Heating System Repair Service
Jake was great. Prompt and professional answered all my questions and helped adjust my thermostat
Ralph D.
Jul 2025
Robert was the best at explaining everything he was doing while he was doing it something I needed to learn highly recommended
Richard H.
Jul 2025
Very pleased with a professional team
Dennis W.
Jun 2025
I had a tune-up scheduled for Saturday 10-2. They called Saturday at 9:40 AM to cancel and reschedule because they were too busy. Obviously they make more money on service calls than their loss leader tune up special. Pretty sure they were hoping our system would not work and we would need a more expensive service call. Don?t waste your time and money on their shenanigans
Brian G.
May 2025
I would genuinely give negative stars if I could. This place dramatically over charged me for the top of the line Lennox system. Which has never worked. I have asked repeatedly for them to refund my money and rip it out of my house over the years (documented). But then again why would they when they could keep charging me to keep repairing and replacing parts every year or two even when it's under warranty.
I have gone through 3 Compressors (need a fourth so they are telling me now and the replacement parts only have a year warranty). I am on my 3rd evaporator coil (they kept finding leaks they denied existed until they would inject dye into the lines, but only after charging for several system recharges needed for the leaks).
They would charge me for cleaning the system which most of the time they wouldn't do leaving me to hose it off or buy cleaner from the store (after I paid for the service). They didn't install anything correctly and the indoor unit (air handler) would pool up
Josh J.
May 2025
Water heater install. The guys were early to put it in which was great! They took the time to explain what they did and showed me everything. They even took the time to answer my questions…very professional!!
Pamela M.
May 2025
Yes, we needed to check the split zones, which required cleaning.
Everyone was efficient and curtious.
Tranter P.
Apr 2025
Doing good!
Richard J.
Jan 2025
Gas Furnace / Forced Air Heating System Repair Service
My furnace was blowing hot and cold air. First trip to the house was to diagnose the problem. New part (Flame sensor) was necessary. Second trip to the house for repair could not happen because technician brought part that was incompatible. Third trip to the house replaced the part, but system was still blowing hot and cold air. Fourth trip to the house was cleaning rust accumulation in tubing/pipes, which apparently solved the problem. Too many trips to the house. I can not help but wonder whether a bad flame sensor was the actual cause of the problem not, since replacing it alone did not solve the problem.
Response from ARS - Boston
"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, CrisAnn, a call on 508-588-9025 at your convenience."
Mark A.
Dec 2024
Did the job same day excellent customer service and totally satisfied.
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Garry F.
Nov 2024
They are professional and knowledgeable.
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Mohammad P.
Nov 2024
Company needs help with communication
Response from ARS - Boston
"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, CrisAnn, a call on 508-588-9025 at your convenience."
Maria A.
Nov 2024
As far as I can tell everything was done properly, they were very professional Everything was left, cleaned .🤗👍🏽
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Linda F.
Sep 2024
This is our 3rd time using ARS. Iâ ve consistently had excellent service from them. The Techâ s are on time pleasant and professional.
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Brad R.
Sep 2024
Excellent! Professional, timely and they did a great job.
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Carol C.
Jul 2024
The gentlemen that came were very professional and friendly.
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
John L.
Jul 2024
Central Air Cleaner Service
Ken was excellent & very knowledgeable
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Patricia D.
Jun 2024
I purchased a mini split AC through Home Depot and they contracted ARS to install it. ARS used white line insulation over copper piping to connect the units. During a recent maintenance of this system by ARS their service staff member came out and told me that the line needs to be replaced from the outside unit to the inside unit and it would cost me $1500. He informed me that the white line insulation deteriorated causing the copper piping to become porous. As such the piping will not hold coolant. The also informed me that their is a class action lawsuit for the defective white line. I asked him who was responsible for the insulation and was told it was a third party and to just google it. I contacted both Mitsubishi and Home Depot who said that the line was provided by ARS and they will need to provide the information about it. ARS has not provided me the name of the manufacturer of the insulation nor the specifics about the line so that I can work on getting reimbursed for this defective material. Furthermore, after reading the manual provided with the mini split it appears that ARS did not follow the manufacturers installation instructions and tape/seal the ends of the line properly to prevent this issue in the first place. I am very upset with ARS for not following appropriate procedures and for not performing outreach about this issue and providing information about the source of the white line insulation. I have spoken with Home Depot about ARS's failure to follow procedures and their use of defective materials and recommended they consider an alternate installation company going forward. I would not recommend ARS's services.
Response from ARS - Boston
"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, CrisAnn, a call on 508-588-9025 at your convenience."
Lily L.
May 2024
Central A/C Service or Repair
Mr St. George came on time, much earlier than expected! He was professional, knew his stuff, and quick. Have been using this company for years. For the most part, they have always done a great job.
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Leana C.
Apr 2024
They show up like they say they will.. Adressed the issues I was concerned and tested and replaced. Retested and stayed to make sure it works and explained to me how it works and made sure I am comfortable with what was repaired and serviced.
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Joseph S.
Apr 2024
I would not recommend ARS. There service team is subpar and they don't backup their work. My unit is old but was running fine until I decided to give them a try. I now have a broken unit that requires quite an expense to fix. The service department manager was just an excuse maker who couldn't understand having an inexperienced tech work on my unit had nothing to do with the final outcome. I had to remind him that Training doesn't always equal competency
Response from ARS - Boston
"We appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our Quality Assurance Manager, CrisAnn, a call on 508-588-9025 at your convenience."
Nancy G.
Apr 2024
Fair pricing, fast install, professional and knowledgeable. Great Customer Service.
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Thomas C.
Mar 2024
Fast service great technicians and super helpful with answering my questions. Highly recommend.
Debra L.
Mar 2024
Gentleman that came this morning was very nice, helpful and knowledgeable. My appointment and arrival time was prompt . Amanda in customer service was the best. She was very helpful to me.à  à °à  à  à  à  à  à  à  à °à  à  à  à  à  à Â
Response from ARS - Boston
"Thank you for taking the time to leave us a fantastic review. We appreciate your feedback and you choosing us as your premier service provider."
Ellen G.
Mar 2024
When called to check our aged boiler, David S. arrived that within hours. When a flow valve exploded in his hand (OUCH!), he calmly and stoically arranged for a new heating system to be installed the next day. Aaron and Nate were prompt and thoroughly professional. Aaron, in particular, took the time to answer questions and provided clear information for the new system's operation. We've always been pleased with ARSBoston's service for our A/C system; it is VERY comforting to know that they will be servicing this new gas boiler for years to come. The quick response and remedy provided by ARSBoston will never be forgotten; we are truly grateful!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
ARS - Boston is currently rated 4.5 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
ARS - Boston accepts the following forms of payment: CreditCard
Yes, ARS - Boston offers free project estimates.
No, ARS - Boston does not offer eco-friendly accreditations.
No, ARS - Boston does not offer a senior discount.
Yes, ARS - Boston offers emergency services.
No, ARS - Boston does not offer warranties.