Get matched with top egress window pros in Fairhaven, MA

"While insulating, foam sprayed through cracks into our bedroom and closets, destroying some bed linens and clothing. Their truck left before the insulation spaces were full, but they closed up the roof. It doesn?t meet building code. Our roof is featured on the Muto website, but not the scratches in the protective coating meant to ensure roof longevity. The scratches were made by a crew installing the ridge boards and chimney flashing. Their most experienced roofer said this was his first time installing metal chimney flashing. We called Muto 3 months ago and Jasen sent a drone over the house and said he?d ask the manufacturer and get back to us. We?ve sent two reminders, but we have heard nothing. We should have realized their inexperience at the outset when they couldn?t provide photos of completed metal roofs. We cannot recommend them for metal roofs or insulation."

"He did an excellent job. I would recommend them to others."

"He did excellent job and he's very good."

"i have copied the complaint I have filed with the BBB. When I spoke to the manager at champion on Monday he said someone would get back to me by the end of the week. Here it is late Friday and I’ve heard nothing. I left a message on Monday with a customer service rep who’s voice mail said I’d get a call back in 24 hours but have had no return call yet. Even if the company reserves the right to cancel, their our bad oh well attitude and not even trying to work out some kind of resolution for their mistakes is the most unacceptable and unprofessional part of the whole experience with them. I added a picture of my contract with them so everyone can see how straight forward it shows what I was told I was paying for. Here is the BBB complaint Company rep gave a price of $24562 on vinyl siding during an in home sales presentation. At that time I explained I was not ready to purchase due to still looking at colors but also wanted to add on doors. Rep called his manager who said doors would have to be done separately either way but gave a price in the low $20’s over the phone if I signed up for the siding today. I passed and called the rep back a day or two later to come back to show us door options so we could add them on and get a total price. Rep came back on 3-13-19. We picked out 3 doors and he gave us a total price for everything of $29599. Contract was drafted up and signed and a deposit of $8880 was given by credit card. Was told by the rep there will be someone coming out to confirm measurements and price may fluctuate slightly if he under measured but was pretty confident he was close to accurate. On 3-15 some one came out and measured for the doors and remeasureed for the siding. He called back on 3-19 stating he had to come by and recheck one more measurement but I didn’t need to be home. That is the last I heard from the company till I called on 4-08-19 as we were told 3-5 weeks. First call was left on hold for 20 minutes, second call was told they would call me right back, made third call after waiting over an hour for call back only to find out my contact had been voided because they under charged me for the project. They said the rep misquoted the whole project and I was never charged for the doors even though the contract I signed shows I was. Said there was nothing they could do and they have a right to just void the contract if the so choose. Which they did without even telling me. The manager who acknowledged giving the rep the low price the first day out refused to even honor that price saying he gave it out not knowing all the information but gave it any ways. Not only did the rep supposingly misquote the job the manager gave an even lower one in order to close the sale. Now the cost they are telling me is approximately $29000 plus another $11000 for the doors. That’s a far distance from the original $24000 for just the siding that the rep and the even lower price the manager gave from the first visit. Manager said it would be at least 4 days before anyone else above him could even get back to me about this. He wouldn’t give me anymore names of the next people in line I could call. Just kept telling me he would give my information to the right people and they would call me. Stated I would be having a lawyer look into this and finally got a name and number of some customer service rep."

"Well the contractor like most contractors seem interested to get the job until of course they got the job then their customer service changed. HomePros never pulled a permit which they said they would. 75% of all worked preformed had to be redone a second time because of the poor workmanship and finished look of the job. Here is a few of those items. Ceiling, interior wall, exterior wall, and they ordered the wrong window size as well. The owner Randall spent very little time at all on the job site and was very difficult to reach once they had been given the job. The quality and fished product did not match the work that was advertised on their website. Ultimately I signed off on the job as happy however I would never higher this company again and would greatly advise those against it. The owners son was however very professional and took extra time and effort to correct the poor finished look of the work that the supposedly experienced worker was done with. His customer service is what convinced me to sign off on the job as done and satisfied. There was nothing else they could do to make it better so it didn’t make sense to me to drag out this job. In closing I would say at very best this company is capable of handyman work but not anything close to a full remodeling contractor. Buyer Beware!!’"

"They were very professional. Their workmanship was excellent. They finished our windows quickly and well above our expectations. We would hire them again, and would highly recommend them."