Get matched with top small appliance repair technicians in Chilmark, MA

"They did fine"

"Terrible. They said the technician had quit and we would have to find someone else to repair it. We did get two names from the rep in Nantucket but both other repair men were so busy that they did not return our calls for over a week. We finally got a date of August 27th for a day the repairman could come. My husband called Kam back because he heard they were sending a repair person here but they were rude and said we could not get on a list if they did happen to get a repairman here. I spoke with Speed Queen directly and they told us the part we needed according to the error code we were getting. However they said they could not sent the part until a repairman looked at it. I called and spoke with Victoria at KAM, asked her a number of questions and was told she would get back to me. I have never heard from her again. I also e-mailed Sarah the business manager and never heard from her either. They have never checked back with us and it will be going on a month. Speed Queen finally sent us the part because the repairman told us what part we needed according to the error message. So now we are waiting for the repairman to come on the 27th. Through all of this, not one phone call from Kam to see what was going on or any show of concern. We have every appliance in our house and our apartment from Kam. We will not do business with them now because of their lack of concern for their customers and their their lack of trying to solve the problem or replace the brand new machine because it was useless after two weeks."

"I have bought appliances from Yale for 3 different houses over the past 15 years. Most recently bought over $65k worth of appliances because I had good experiences before. This time, one of the appliances - a Yale-branded icemaker - was broken out of the box at delivery. Asked to have it replaced, they said no - I had accepted delivery so they would have to repair it. They scheduled an appointment to do so, then canceled it because part was not available, and replaced with an appointment scheduled a month later (which they scheduled without asking if it worked.) I sat and waited, technician came and said part wasn't available, he knew he wasn't going to be able to fix it, but came anyway because there was an appointment. Looked over the unit, told me his supervisor would call that afternoon, and he left. No call. I called back the following Monday, and spoke to 2 different who said they weren't able to help, but a supervisor would call. When he did, he said they had no part for it, no eta for the part to be delivered, and had no units in stock to replace it, but that even if they did that wasn't covered by the warranty so too bad. No apology for the wasted appointment, and in a very dishonest way tried to say that the first appointment is always diagnostic, even though it was specifically rescheduled by them because part was backordered. Said that they deserved the opportunity to fix it instead of replace it, and when I told them they'd more than had that opportunity over a period of months, including the appointment they'd just had, he got upset and said a number of things that were offensive and that there was no path forward for resolution."

"American Home Shield (AHS) warranty is replacing my broken microwave with a new one. I received the new microwave on 11/11/2020 and notified AHS it was in my possession. Part of the warranty contract includes the installation of the new microwave. AHS typically assigns contractors themselves. However, this time AHS contracted with C & R Services with a dispatch number on 11/13/2020 for C & R to assign a local contractor to do the install. After two weeks of waiting and not being contacted by C & R or a contractor, I called C & R to follow up on the status. They said it would be 1 to 2 weeks from the date they received the dispatch from AHS. I informed them it had been 2 weeks in which they replied that it would be another 2 weeks. As of today, 12/11/2020, 4 weeks from the date C & R received the dispatch, I have not been contacted by C & R or a contractor. C & R's lack of communication and customer service is absurd. AHS informed me that they do not have any authority over C & R."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."