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"Great job, completed in 23 days."

"I wish I could give zero stars. DO NOT USE THIS COMPANY. I had them come out about a year ago and they were great. I had something else come up a few weeks ago and was hoping for a similar experience….not at all what I got this time. Kaleb the technician who came out last year was fantastic, very knowledgeable, very helpful and fixed my issue a year ago. I’d be happy to have him come out again (and if I were another company I’d try to hire him away from this dumpster fire of a company ;). This time, when I called to have someone come out, they said they’d schedule me as soon as I paid the $150 deposit. So, the next day I paid the $150 deposit online. I didn’t hear back for a few days, so I called and left a message. I didn’t hear back again a day or two later, so I called and left a message again. A day or two after that I finally got a call back to schedule me. They wanted to come out the next day. They wanted to come out the next day. It was short notice and I wasn’t available (I wanted to be there because I built the pool and system and wanted to be helpful - I was a licensed Louisiana contractor and pool installer at the time, but my license is no longer active). I asked if I could be re-scheduled for the following Tuesday. Tuesday came and went. No one came out and I got no call. I then called Wednesday morning to see what was up (I’ve been a contractor, I know things get crazy and it can be hard to schedule). I was told that what got put in their system was that I wanted to have someone come out AFTER Tuesday. I was a little frustrated, but mistakes happen. I assumed since it had now been over two weeks since I paid and tried to schedule — and that they had made a minor mistake — that I’d be close to the front of the queue for someone to come out. Turns out that they put me at the BACK of the line behind 30 other people. Apparently I was being difficult because when they finally previously called (after a week of me trying to get ahold of them) and wanted to come out the next day, it didn’t work for me - so I went to the back of the line. I work, I have three young kids, and my wife is going through chemotherapy…so, sorry you calling a day ahead after I had been trying to get in touch with you for a week didn’t work out for your schedule ;) Anyway, the man I talked to that morning was incredibly rude — he made me feel like I was being an a$$h0le for asking questions and trying to figure out when I could actually expect someone to come out after I already paid them. After some back and forth about my frustration and confusion about having to call now 6 separate times to get something scheduled, he essentially said that I was being difficult and they wouldn’t be coming out at all. I’d expect a refund for the $150 I paid them already to come out, but given that they don’t seem to be capable of basic scheduling or human interaction, I’m not holding my breath."