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"Job completed"

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"They got the old sump pump removed and installed the new one. They even disposed of the old stuff which I greatly appreciated. They were wonderful and would call on Greenwell Plumbing again."

"The work was exceptional and surpassed our expectations. The reason for this was the skilled men who were sent. The head of the crew was Marvin and he was constantly checking the work. When something didn’t meet his standards, he showed them what needed improvement and saw to it that work met his expectations."

"it started off great. But now there’s still several items that need attention and I’ve been ghosted."

"The service seemed okay but the next rain I saw a bunch of water pouring out. I called them back three times but no one came. I won't be using them again."

"Good did a great job a day repaired my front door"

"Needed to get some damaged vinyl siding replaced after a bad hail storm. Sam came out literally 25 minutes after my initial post on Angie's. After hearing sam say that they are here to help me and not to earn some ridiculous huge margin like the other guys, that really swayed my choice on who to go with. The price and quality of work definitely reflected that. All the pieces were replaced and they even took care of some extra pieces that had holes in it from the previous home owner. I will be calling this company back to do more work on my home in the future. Highly recommend using them for your exterior needs. They have gained my business!"

"Bob did an excellent job. The job was complicated by a decorative wood wrap of the porch. Bob was able to remove the decorative and replace with an easwy to maintain pvc 3/4 round trim piece. Bob showed up on time and completed the job on budget exceeding our expecations. I highly recommend BD Remodeling & Handyman services and will reach out to work with Bob in the future!"

"Excellent work completed in a timely manner."