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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Despite having several large trees in and near our yard, we decided to investigate the possibility of installing solar panels. We were upfront with the companies we contacted that our main concern was viability for our particular site, but also made it clear we would like to do the installation if at all practical. Icon was the most responsive and also the least expensive of the quotes we got. On her initial visit, Rachel, our salesperson, expressed concerns about the trees but said we would get a good estimate of potential electric energy production based on a follow-up site visit. We proceeded to that stage, and based on the estimates decided to install panels on both south-facing and east-facing sections of our roof. Jaye at Icon was particularly good to work with, quickly generating new plans as our thinking progressed. The installation went well, with one notable exception. The wiring through our attic was performed sloppily, with excess cable winding across the insulation and several flexible ducts inadvertently knocked loose from the collector box supplying HVAC to the upstairs. I felt that Icon did not take full responsibility, but the electrician absolutely did, and made things right. In the end, I give him a lot of credit - and also Icon for selecting such a responsible individual to subcontract their electrical work to. We have had the panels for over a year now. We have had no issues with any of the equipment, no roof leaks, and much lower electric bills. Still, production was below Icon's estimate by more than 30%. I would be the first to admit that our situation is more difficult than average to estimate, but this amount of error is surprising and disappointing. It is small consolation that Icon was not the only company to be so over-optimistic. Overall, I think Icon did about as good a job as possible for our situation. I just wish we had a more realistic idea going in what we were likely to get out of the system. [Cost does not include tax credit.]"