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"Project was delayed multiple times. Stated they will give a discount, they never did."

"A very good company to do business with.Their salesman Ralph Morley is super nice and easy to deal with. The project was top notch.they were here on time and stayed with the job until it was complete"

"It went well. Tech arrived on time and was friendly and professional. Changed lock and made 3 extra keys (2 are included). Charges were $75 for call, $50 for labor, $20 to change 2 cylinders and $6.00 for 3 extra keys. Total with tax $161.60. I forgot to ask for my senior discount but the page says they offer 10%. It did seem a bit pricey to me but I wanted it done today and didn't have lots of time to shop around so I counted on Angie's List ratings to be valid!"

"We hired Guardian to install our security system at our Washington, DC, business. The service and quality of the work was horrible. We had cameras and an alarm system installed; it was a relatively large system. They outsource most of the work to various vendors. They could not manage their vendors; what was supposed to take a week took two months. The sales rep did not return calls, and you could never get anyone in management on the phone. Random people would show up at unannounced times. The few things that an actual Guardian employee did were they made a huge mess of our newly remodeled office and were rude to our staff. We have offices in five markets across the US and have high security at each; we have never had such a poor experience."

"The Smart Home features they installed, such as thermostat and door locks, etc. do not always work. For example, the Honeywell thermostat can no longer be operated from our phones and is difficult to install. Remote door locks are also unpredictable."

"Love them and very glad we did it!"

"What a nightmare. If I had a choice between living with rotting doors and a couple of broken windows, or hiring Pella of Franklin again? I'd live with the rotting doors and broken windows. Did a virtual consult July 11 with Brayden Briggs. Went fine, got what we needed for information, requested a quote. He turned those around inside a few days, and we opted to move forward thinking Pella was a good name, it's a large brand, decent warranty. Brayden really sold the "turnkey installation" and I'll touch on how that actually went shortly. Wayne came out July 27 to do order verification; the next day he returned with Johnny for a second round (and by the way, these two gentlemen are great.) Wayne noted several items missing from the order verification sheet, including an attic window I'd already pointed out to Brayden twice. I followed up with Brayden, who told me the order was being sent to their front desk for a second round of verification. After two more reminders, I finally got the price for our attic window and saw it added to our order sheet. We made a deposit and were told the doors were processing. On August 20, Johnny stopped by unannounced and stated he needed to re-measure the door, as the style we chose may not fit. This was the first and ONLY time we'd heard anything about that. Took several emails and a text to the sales manager to get a straight answer out of Brayden, who said they'd just switched manufacturers and the measurements were off. We chose a different style, were assured everything was on track, and Pella confirmed installation of everything (both doors and windows) beginning September 28. Between the time of our order and September 28, Pella confirmed seven separate times we were set for install of all products the week of September 28. About an hour after the install team arrived September 28, we received a text from Andy: Apparently two windows had not come in AND he wanted to know if he could schedule their install with the doors. ON NOVEMBER 19. From July on, we were lead to believe install for the doors would happen end of September, and it took Pella until the day of installation to inform us the doors were delayed another SEVEN weeks. Pella of Franklin blamed it on manufacturing; corporate said that wasn't accurate. Ultimately, I told them they'd have the doors on the premises and actively being installed no later than November 19 or they'd cancel the order. After the team came through for the windows, we went around to touch up the trim. My husband first noticed the strips on the screens were separating on some windows so I contacted Pella. I was told this wasn't typical and they'd have to replace every screen (18 in all.) In the process of checking screens, I noticed several spots where screw holes had been carelessly slobbed over with caulk. Spots on the trim they'd nicked and "patched" with a smear of more caulk. Then we noticed that the caulk on window after window appeared to be yellowing/browning over time. I contacted them and asked if this was a bad batch? Did they apply something off-white? Andy responded that the only time he'd seen that happen was when an installer had applied EXTERIOR caulk inside. They'd used the wrong caulk and as a result, several windows have yellowed, filthy, sticky caulk that I'm now in the process of scraping and cleaning myself. The white vinyl trim they applied is bubbling and separating in multiple spots. There's excess foam poking out around one window. On another, the bottom exterior sill is pitched into the house instead of away. Another window upstairs isn't closing evenly and is noticeably off-center, so that the right side closes lower than the left. If you'd like to see how that "turnkey installation" actually turned out, I've attached some photos to demonstrate what I found after further inspection. The unnecessary icing on the caulk cake though was what happened in our front room: We had two arched windows replaced, one in my closet, one in the front room. The crew left early one day, telling me they needed to paint the trim for those windows. I said okay, and assumed they'd done exactly that. The next day they installed the flex moulding over the front arch; when they went to put up the one in my closet, they acknowledged it wasn't painted. I told them to put it up in my closet unpainted and I'd take care of painting. Shame on me for not catching it: Why did they have one painted but not the other?? Unfortunately the answer is that neither piece was painted. In the front room, they'd installed the flex moulding unpainted, then smeared caulk ALL OVER it in an attempt to make it looked painted. Apparently they thought we wouldn't notice or that I wouldn't know any better?? Pella completely ruined the piece. I had to rip it off and have a new piece ordered for replacement. They installed one window that was broken, said they'd ordered the replacement. The gentleman came out to fix that last week and discovered whoever ordered the replacement ordered the bottom half--not the top half, which is what was needed. Today was the final straw, though: After eight confirmations from Andy, Brayden, and David that the doors would be on the premises and installed November 19, I get a text from Andy this morning (November 18.) Not even a full 24 hours prior to install and he tells me that he's so sorry for the inconvenience, but the sliding patio door never shipped. And that's because there's a part shortage and its not even finished, nor do they have a date they expect it in. The door was supposed to be in November 10 and didn't show up. Pella of Franklin never called to follow up. Andy assumed it would arrive November 16 and it didn't show up. They never called the factory to follow up. Instead, he waited until today, the day before install when it didn't show up AGAIN, to contact the factory and ask about the sliding door we ordered FOUR MONTHS AGO ALL THE WHILE confirming for me on eight separate occasions we were on track for installation November 19. We told them to cancel the patio door, which David seemed happy enough to do, and to process our refund and send a new contract. As of late afternoon, I hadn't received either, so I texted David to ask when to expect those. He replied he hadn't processed a refund yet, and a new contract wasn't necessary. Unfortunately, it very much is! And that's because we need to ensure the door has been removed AND any labor, materials, etc. associated with that install have ALSO been removed from our final total because they have failed to deliver on installation. For the second time. David did not acknowledge the request. The crew is set to come out tomorrow for entry door install; I was told by Andy they'd resolve all of the punch list items tomorrow, and today, David's response is they'll do it "as soon as possible" after I meet with Mark, the install manager. We've got another appointment set for November 30, at which time they're supposed to install the replacement window and screens. Hopefully that will be the end of this nightmare, and I'll update my review at that time. They continue to blame the issues on the supply chain, but this isn't the supply chain's fault. The supply chain isn't setting install dates and then not following up to ensure a product is in. The supply chain isn't giving out unverified information to paying customers. That is the sole responsibility of Pella of Franklin. If we don't have a new contract, refund, and resolution for all of these errors by tomorrow, we're engaging the Better Business Bureau."

"LEARN FROM MY EXPERIENCE! 2/4/25 - Final hit from Champion. My windows DO NOT qualify for the Federal Tax Credit. I failed to do my research. The windows must qualify for your climate zone on the day of installation. This info is on each window sticker. All of which were removed and not offered to me. From Energystar.gov: • On the day the products are installed, check the ENERGY STAR window label to make sure the product you received is certified to meet the performance requirements for your area. The ENERGY STAR label appears on the product next to the National Fenestration Rating Council (NFRC) label on the glass of each product. • Save the ENERGY STAR and NFRC labels (typically combined) from the glass of newly installed windows to take advantage of financial incentives such as tax credits and/or rebates to lower your initial investment costs. Be aware that in the 4 or 5 months it takes to have them installed; they might not qualify. Champion's website shows that they are a "Energy Star Partner". According to energystar.gov - they are not a partner. B Burris Windows (8) C California Deluxe Windows (1) Cascadia Windows Ltd. (6) Coeur d'Alene Window Company (9) Columbia Manufacturing Co. Ltd. (5) Comfort View Products, LLC (9) Comfort Window Manufacturing (10) Croft, LLC (8) Crystal Pacific Window & Door System, Inc. (Crystal Pacific Windows & Doors) (7) Custom Window Systems, Inc. (4) D Don's Windows & Doors, Inc. (11) Drutex S.A. (31) Duke Vinyl Windows (4) Low pressure sales pitch. You hear about and can see where Champion stands out. The value proposition and ROI make them a great choice. Edit to my review. ***July 5th received a text that my order was submitted. Sept. 27th and no windows. I’d emailed customer service and they replied telling me that a message had been sent to the branch and they’d contact me by Friday the 20th. No contact. I stopped by the branch on Thursday the 26th. I was told that my order had not shipped. There was a retooling at the factory that had things backed up. Chris would call me that day with more information. Still no call on Friday night. I’m now 3 payments in on windows that I don’t have. Poor communication from the local branch and their corporate customer service. DO NOT sign a contract. They are 88 orders behind in Evansville. Edit - October 23 install. One window was broken during installation. November 24 inquired about replacement and was told December/early January. Six months and the project is not finished. Problems are less with the local branch and more with Champion’s poor production, communication and no regard for the inconvenience. Proceed with caution and low expectations. January 15 - broken window replaced. The windows are performing well in the single digit weather."