Get matched with top gas leak repair technicians in Pioneer Village, KY

"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"RL Plumbing was great when they were going to get paid but when I asked for the plumber to come back because the trench they dug for the new main waterline did not feel to return it back to its original condition (and the dirt sunk creating a void) and then the plumber ignored my texts, I called the company itself, and the owner was very rude saying that they were VERY busy with other customers to which I responded, I am a customer too but I am asking you to fix my issue. The owner had the plumber text me that he will be out Thursday if weather permits. The weather was clear and sunny that day and this was several weeks ago. I texted him again several times with no reply from him. This company does not honor their warranties. Avoid them! "

"Positive: Professionalism, Punctuality, Quality, Responsiveness, Value I am extremely selective in the companies I choose to use. I was given their name by my realtor. I then googled them and read their reviews. After the walkthrough & discussion, I felt very confident this was the HVAC company for me. Excellent customer service from the first text throughout the entire process!! I also am confident that this excellent customer service is their normal and will continue on in the future! Austin Hobbs sales, Matt project mgr, installers: Justin, Riley, and 2 other technicians on site (don't remember their names) were all incredible!! Pricing was very good. Communication was excellent from sales through installation and beyond! They were very patient and thorough with all my questions. I very highly recommend this company. Request Austin in sales and Justin & Riley as your installers. You will be in excellent hands! 2 units installed as lower level being an airbnb."

"Needed a new shut off valve installed on short notice in order to get a new washing machine. The original valve had broken. They arrived on time and did a great job. By sending them a picture they were able to find an exact replacement which saved us time and expense. They were prompt, courteous and professional. The price was very reasonable. We will certainly use them again in the future."

"Excellent service, very professional and courteous and by far the best pricing. I will only use them from now in in the New Albany, Indiana area."

"I had received a flyer from Graham which described their philosophy, which I liked. So decided to give them a call. I had water on the floor of a small bathroom that had wet the carpet in an adjoining bedroom. I couldn't identify the source and my house is on a concrete slab with water pipes under the concrete. Sam Graham responded pretty quickly and spent about 45 minutes analyzing the potential sources of the problem and how to fix it. I trailed along with him and he didn't seem annoyed by that-I was impressed with how he analyzed the situation. He finally said he couldn't specifically identify the source but thought it was unusual that water would appear on the surface since pipes are below concrete. He thought the problem was probably under the sink vanity where the pipes come up through the concrete to the sink faucets. He said he could remove the vanity to verify that as the source but, if it wasn't, he would have to search more. Therefore, he suggested going into the wall(s), capping off the copper pipes, replacing with PEX pipes, and rerouting PEX pipes through walls rather than up through the concrete. Because of the layout of the pipes, his men had to cut through the wall of an adjoining closet, jack hammer concrete across the floor, cut into the wall of the adjoining bedroom and route the new pipes to the sink faucet and toilet. Once the new pipes were laid into the jack-hammered trench, the men reconcreted the floor. Since Graham's doesn't to remodeling, I hired a construction company to repair the walls. During that work, they found water damage to the vanity cabinet and removed it to replace it with a new vanity. Under the vanity was standing water, which validated Sam's initial thought that the leak was under the vanity. Graham's repair took care of the issue and I've not had a leak there since."

"The only problem I am having right now is trying to leave a review, Idid have a wonderful experience with Jarboe's. I have to give a shout out for Chuck Brown wonderful both professional and personal at the same time. He listened to concerns, answered all questions while me watching him work which is unusual with most repair technicians. I will be recommending Jarboe's for any plumbing issues ."