WCC Plumbing
About us
Family owned & operated. Here at WCC Plumbing every job is completed honestly to your satisfaction, and our prices are well explained before we leave the site to ensure there are no surprises when the bill comes. Our company is young but brings old fashioned values you and your home are our #1 priority. We are committed to providing quality service to our customers. We believe that a reputation as an honest and reliable business is the recipe for success. While others seek to profit by cutting corners, or recommending unnecessary services to customers, we believe strongly that a good reputation, fair pricing, and consistent service will keep our name at the top of our valued customer's minds and will continue to provide us with an endless avenue of referrals. We would like to thank you for taking the time to read about us and invite you to call upon us for any of your up and coming projects or service needs.
Business highlights
Services we offer
Residential and commercial general plumbing, clogs, drain cleaning, faucet, garbage disposals, hydro jetting, repair & replacement., sewer, shower valves, sink, water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 0% | ||
| 0% | ||
| 9% | ||
| 0% |
I am currently stationed out of the country, and called Will to fix a leaking kitchen faucet at my house in Lemoore. He was relatively accommodating over the phone, and my tenant seemed happy with his service, but he was not honest when it came to billing.
He completed a repair, including a $45 repair kit and $95/hour of labor, before telling me that the entire faucet needed to be replaced regardless. I was a little concerned at this point, since he made an expensive and unnecessary repair, but I still gave him the benefit of the doubt. He assured me that he would get the least expensive replacement possible to save some money. When I received the total bill, there was a charge for $210 for a new faucet. When I spoke to him, I asked which model he installed. He told me the brand and model, and that he found it "on clearance" to help me out. A few days later, out of curiosity, I found the model online at Home Depot for more than $60 less (at regular price)!
I wrote an email to Will, asking him to explain before I wrote my review. This is his verbatim response:
"The cost of the faucet was the price I paid for it, including gas and time to go get."
I have no problem paying good money for good service, but I believe that the $95/hour rate covers that adequately. He not only snuck in a 40% markup on the faucet, but he lied about it to make it sound like he was doing me a favor. All of this on top of the fact that he charged more than $100 to fix a faucet that needed to be replaced in the end.
Since I found him on Angie's List, where he has a lot of good reviews, I gave him the opportunity to make it right, and he chose to keep the extra $60 instead of maintaining his integrity (and his reputation).
I would not recommend hiring him unless you can look over his shoulder every second and make sure that he isn't trying to pull a fast one.
"I came by and installed a repair kit, that fixed the internal leaking parts. After the tenant told me she had tried to install a water filter on the faucet, I found out the aerator was already leaking and could not be fixed, stripped threads. That's when I called the owner to see what he wanted to do, he says change it with something cheap, but it needs to be a pullout sprayer. I find him a cheap in my eyes faucet, I also told him the price. Overall I was at said job for over 3 and 1/2 hours, owner got a new faucet, and he's upset that he had to pay for 3 hours labor. This is why our prices our explained before we do the job."
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"Thanks for the review [member name removed], we appreciate your business. Thanks for letting us take care of your plumbing problems, as always our work is guaranteed so if you have any problems give us a call 559-836-8484 or visit us on the website www.wccplumbing.com"
"Thanks for the review. We appreciate it, remember all our work is guaranteed! If you have any more problems give us a call, thanks again Will @ wccplumbing.com"
"Thanks for the review [member name removed], glad I could get right out that day and get you up and running again. If you have any problems in the future, don't hesitate to call. Will @WCC Plumbing"
"Thanks for the review [member name removed] we appreciate your business. Next time you can get on the website and print a coupon for 10% off. Thanks again!"
Licensing
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