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"Ty was all some, they did the work explained everything and was helpful with his inspection. I would hire him again easily."

"I felt compelled to write a review to simply document my experience with Velasquez Flooring. I do not wish anyone to find themselves in the position I am now in after hiring Santos and his crew to re-model my bathroom. Not only did I have to find a new contractor to completely re-do the bathroom but to also fix the additional damage caused by Santos and his crew. I have included some pictures/ stills from a video I took immediately after to timestamp/document their work. I do also want to point out that one of the google reviews is by Santos (the actual contractor himself) and one is by his wife (Kate). I only noticed this after I went back to look at reviews recently, as I am still quite shocked by this situation. I hired Velasquez flooring to re-do my entire bathroom. And unfortunately, the quality of the work they did do was not only extremely poor but they did not actually complete the job (although Santos told me they were done originally before me noting all the issues and then did not offer solutions to address all of the issues). In addition, they caused additional, new damage in a variety of ways. If this had not happened to me personally, I would never have imagined such poor work could have been done nor so much additional damage. Santos acknowledged how poor the work was and gave me nearly all my money back in labor costs (he kept $250 in labor). When he did this he actually mentioned running into this issue before, which is scary as no reviews mention anything like it. However, I am still out the costs of materials as I had purchased all materials, the costs of re-doing the entire bathroom, and the costs of fixing the additional damage that him and his crew caused. I did reach out to Santos to see if he would be so kind as to reimburse me for at least some of these costs especially the new damage – and he had a lawyer write a threatening letter to me in response. In no specific order – here are the issues (see some pictures that document many of these issues). The tub was not installed level (very off), which of course leads to water pooling (while they were testing it out) and collecting around the front of the tub (among other issues). Santos and the crew did not waterproof the concrete boards behind the tub/shower tile/grout work. The tile/grout work around the tub was also installed crooked and was not sealed. The grout was not mixed properly, so rather than a solid black grout, it was various shades of grey and even white in certain areas. The grout also had various holes in it all around the tub. Due to the combination of these issues, water leaked from around the shower/tub down into the downstairs bedroom (new damage). Thus, not only did this work look awful but is not functional/properly installed in any way and can create further damage if I were to continue to use in its current state. I have had multiple contractors/ inspectors come out to assess the work to try to see if I could salvage any of it without creating further damage and unfortunately the consensus is that it needs to be entirely redone (e.g., tub re-installed, all tile and grout re-done, etc.). Santos and his crew installed a recessed mirror/medicine cabinet crooked and caused damage to the bedroom wall (the wall on the other side of the bathroom) when doing so. They also scratched the mirror and left white paint all over the frame. They installed two totally different baseboards and did not finish properly painting the bathroom. The shower door was installed entirely crooked, with tile and grout crumbling behind it. There is grout all of many of the tiles in the bathroom - they never even cleaned this off. Santos and his crew did not properly install the sink and while they were supposed to install new valves, they just left the old ones and spray painted them black. I knew because they weren’t the ones purchased for installation and the spray paint was rubbing off. Again, I write this to simply provide an honest review/documentation of my experience with Santos and his crew - specifically with regard to a bathroom re-model."

"This company is currently being investigated by the state of Kentucky consumer fraud division. They have so many complaints they moved beyond remediation. They are still operating to try and steal people's money."

"Do not use this company! I wish I had done more research before I hired them to take down my fence and replace it. The original fence was old, but it was definitely better than what they have done. When I first contacted Tiger Fencing for an estimate, the lady was very friendly. They came quickly and communicated that day with an estimate. I signed the contract which stated the day that the work was supposed to begin. Once the contract was signed, all communication stopped. The day that they were supposed to begin got closer and closer, and I didn't hear anything. I tried to contact them, but there was no communication. I should have canceled the job and gotten my deposit back when they didn't start on time. Unfortunately, I was polite and understanding. I never knew when they were coming to work or who they were sending There was absolutely NO communication. People would randomly show up to work, and then no one would come again for days. It was difficult to get any idea on when the job would be completed. The day they finally came to complete the job was my son's birthday. We already had a full day planned, and I wasn't home. When they "finished", suddenly I was being bombarded with messages and calls about submitting my final payment. I stated that I would be happy to pay once I was home and saw that the job was completed to my satisfaction; however, I would not be home until much later in the evening. Apparently that was not an acceptable answer. I continue to be harassed. The owner, Taylor, who had never communicated with me before and hadn't come to oversee the work, began sending some very unkind messages about how I needed to go ahead and pay. I reiterated that I wanted to see that the work was completed to my satisfaction. When I got home it was already dark out and it was later in the evening. The first thing that I noticed was that the old fence had not been cleaned up. There was still a large mess. When I let them know that I wouldn't pay until the old fence was cleaned up (I didn't consider the job completed), they told me that they were planning on coming that evening to get it cleaned up. It was dark so it was very difficult to actually see the fence, but I immediately noticed that there were several split boards. When Taylor came, he was very rude. He told me that I had forced those men away from their families to clean up my yard. (So apparently they weren't planning on coming to clean up the fence...) He stated that he has put up tons of fences, and has never had an unhappy customer. He was so unkind that he had me in tears. He said they would replace the boards, but my expectations were too high and that we had to pay that day. In hindsight, I shouldn't have let him bully me into paying at that moment. It has been 6 months, and the fence looks horrible! I was actually contacted after the job was completed by another neighbor, who also had a very bad experience with Tiger Fencing. we have several warped and broken fence boards. I hope I can help someone else avoid this situation."