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"First the salesman lied about the windows. I called Champion about outside noise. the salesman Mike came to my house and I took him to 3 rooms and he heard the outside noise when standing in front of the windows. I had triple pane windows he said that the windows were not good and that with Champion windows I would barely hear any noise. I had 2 windows side by side and he said that if I get a slider that it would also reduce the noise. He gave me a price of over $5,000.00 for three windows. I said that if the windows would reduce the noise to that level then put them in. After the windows were installed the noise level was worst that before the windows were installed. I have been trying to get my money back since January 2024 it is now December 2024. They keep saying that they are sorry about this but they have not gave me my money back. I am a senior citizen and do not have money to give this company and not get what was promised . Do not do buy windows from this company."

" I had an excellent experience with this company and Nate Smith. I strongly recommend this company."

"The project took longer then the agreement, poor communication skill, very un organized with tools, did not cleaned after them seves would not abaide by their word, bery unresoponsive, cosmettic issues presented but never addressed."

"Poor communication from the start. Set up appointment to install but didnt show up. Installers did a horrible job and scratched the door and didnt level anything. The guy came to confirm it was messes up and 3 months later they still dont communicate or tell us when a new door may arrive. There is only 1 lady here that will even try to help and they womt even get back to her. Quality has dropped so much since we got windows through them."

"We were extremely happy with the service, installation and quality provided by Pella of McMurray. We dealt with Rob Culbertson. Rob was superb to deal with in many aspects. I highly recommend selecting Rob to handle your needs. The installers were professional, respectful and diligent. They worked hard under cold conditions. They were cognizant of their cleanliness too and swept up frequently. The fiberglass windows and doors look great and I examined them thoroughly. My neighbors have been complimentary too. Try Rob Culbertson and Pella of McMurray for your needs."

"If I could give this review zero stars I would. On PDQ’s website they have a quote, “the bitterness of poor quality lingers long after the cheap price is forgotten.“ They put this on their website because their prices are not cheap so they are trying to sell people on the high quality of work that they do. However, in my experience with PDQ, the price was high and the quality was still extremely poor. The owner, Mike, was very personable and likable during the estimate and walk through process. Once he had our business, that all changed. First of all, he promised us several times that once his crew started our job he would not send them to a different job until ours was 100% completed. We were told the project would take about 3 months to complete. It took PDQ 9 full months to complete our job and, on multiple occasions, he sent the entire crew to other jobs so nothing got done on our house for a day (or days) at a time. (Actually, there were several things that didn’t end up getting completed until 5 months after Mike pulled his crew…a full 12 months after they were hired). 7 months in, he came in and did a walk-through with his crew and, before leaving, told them that they had two days to finish the job and then he was sending them on to the next job. The crew had more than two days worth of work left to do so they rushed through as much as they could and still didn’t get everything completed. They had to come back multiple times over the next two months to clean up, touch up, and complete work that was sloppily rushed through or incomplete. In the end, we ended up hiring a professional cleaner to come in and clean the entire house because of the mess they had made and we had to trash several pieces of furniture because they had been destroyed (see pictures). And during this whole process, Mike was very unpleasant to deal with and demanded payment in full, even though the job was not completed. Once the job is done, we noticed the final invoice had been altered from the signed contract with a pencil (Mike had gone back and written in several things after we had all signed). In the end, my spouse just wanted to be done with him so we ended up paying for additional items that were not done to our home (several thousands of dollars). I thought about writing a review at that time but really just wanted to be done and move on. However, we are now less than a year since the “completion“ of our project and have had multiple issues with their work. The floor that was installed in the basement has major damage and issues caused by the poor installation. We contacted a flooring company that sells the brand and had one of the brand installers come to our house who verified that the problem was with the installation, not the product. We have also had a door and a window leak extremely bad when it rains. I have sent pictures and videos to Mike at PDQ to let him know about the problems. I have called, texted, and walked in his office on multiple occasions over the last three months and still have not been able to get him to send a crew to fix the problems. In fact, other than one text message to acknowledge that he was receiving my texts, he won’t even respond or return a phone call. My next step is to contact a lawyer and get the legal system involved. Do NOT be fooled by the show put on by Mike prior to signing a contract. This owner does NOT care about you, your satisfaction, or the quality of his work. He just wants to get paid. Not all pictures and videos from our issues are attached, however, all attached have been provided to Mike on multiple occasions."