Get matched with top countertop and backsplash pros in Plymouth, IN

"Jay and Terry Holm and their team did a great job. This is the second time they have undertaken a major project at our house; two years earlier they renovated our kitchen and two baths, installed new windows throughout the house, and painted the interior. They and their employees are not only true craftsmen but also genuinely nice people. They arrive on time as promised and work steadily and hard throughout the day--in this case working outdoors all day in the summer heat and humidity. Their prices are not inexpensive but, for us, the confidence we have in the excellent quality of their work and the professionalism of their team members makes the cost well worth it."

"Hiring Peacock was one of my biggest regrets as a homeowner. The list of issues since I decided to work with them grew each day that they worked on our project. I hired them even though their prices were higher than most but I was reassured that their craftsmanship and process was above everyone else’s, that they were thorough in the proposal process so they would limit change orders and unforeseen costs, etc. This turned out to be false. I hired them because they were available when my other options were well booked out. -We signed an agreement after meeting with Michael, ones of their sales guys/designers and talking more about our project. This agreement included an estimate of the work discussed including a deposit for the design portion of our project based on this estimate. The price was higher than most but within reason, but he reassured me that they were the best. After going through the process of design and selections, they delivered a final proposal that was well over double the estimate and well beyond reason. They claimed it was because of the design/selections we went with. I questioned why they would show us selections that would put us outside of the estimate after being extremely clear that I was counting on him to help us keep it close, and I never really got a clear answer. Just an attempt to gaslight me into thinking that this was somehow my fault. I was out the design fee if I walked and we decided to cut out most of the kitchen portion of our remodel and focus on the rest of the updates we were contracting Peacock for. The price was still relatively high, but again this was during a time when contractors were difficult to book sooner than later. -I signed not one but TWO change orders during this project, one of which was for drywall I believe should have been covered by our proposal. We talked at length before the project about this particular wall and how the header and drywall would likely need some work. Drywall was in the proposal “as needed” and apparently this wasn’t covered under that clause. I wanted to keep the project moving so I signed it. -They misordered my picture window and it significantly extended my project. -Several times I was told during the course of my project when there were days when nobody would show up, that it was difficult to get guys out here because I’m “out of the way”. Incredibly disappointing to hear considering the price I paid. Not only that, but they would often send helpers or new guys out to work by themselves, they’d do a poor job, and then id have to have someone else come out and fix it. This was true for a good portion of our baseboards and the exterior trim for the picture window and sliding door. All in all, the project manager or general contractor were rarely ever here. I was the one having to check all the work. -The paint job the original painter did was awful. I cannot truly express how poor of a job it was. They got paint all over the crown moulding and our wood beams, sloppy cut-ins, super poor prep. It looks so bad, even after they came in and “cleaned it up”. I was told they are no longer working with that painter. They sent a new guy in to do touch ups after they fired that company, and it did not change the quality at all. There are cracks all throughout where they did not prep correctly, sand old paint that was under the wallpaper they removed, they did not do the drywall as needed to prep the surface to paint-ready as their proposal said they would. After 3 attempts to let them rectify, I have given up. -After my project with Peacock concluded, I started a bathroom remodel with another builder. During the project it was uncovered that we had a slow leak and some water damage that extended out into the hallway and closet where Peacock installed new flooring. I was told by the remediation specialist that this issue had been going on for quite some time, and without a shadow of a doubt that Peacock would have seen the damage while installing the flooring. They did not alert me to this at all and put down the flooring. I notified Peacock of the issue, and they originally told me they would not do anything. I finally got them out here to check out the flooring. Rob argued that his guys would not have installed flooring ontop of the damaged subfloor. I told him it was subcontractors that did our floor and he argued with me again that it was not. I provided photos I had taken of the subcontractors working on our flooring, where you could also see the discoloration along the hallway walls where the water was soaking the subfloor (something I didn’t catch originally because I wasn’t looking for it and only snapped the photo to show my wife the progress). After that, they agreed to take up the vinyl flooring and underlayment they installed in that area, to be replaced by them after remediation. The flooring was already so disgusting underneath and it was clear that the negligence here posed a potential health hazard to me and my family. After remediation was completed and new subfloor was installed, Peacock sent someone out to replace the vinyl flooring we pulled up. After they left, I realized they installed the same vinyl flooring that was sitting on top of the rotting underlayment and put in my garage. Not only that, the re-installation of the flooring and baseboards in this area was done poorly. It’s at this time, I have given up on letting Peacock remediate their poor work. Out of all the issues, this is the most egregious. There are WAY BETTER builders in our area charging reasonable prices for exceptional work. We worked with Capstone on our bathroom this last year and it was an incredible experience. I wish they were the ones to do our project we did with Peacock, but were unavailable at the time."

"I purchased a cultured marble vanity top with a matching custom side splash. The sink and side splash came together in the same box, not ordered or made separately. The side splash came approximately ¼ inch too high. When I contacted American Kitchen and Bath, I was told that the side splash was within their error tolerance and the incorrect size was not their problem. I had to have the contractor, who was installing the sink, sand the side splash down to fit. I paid $56.00 for the custom side splash and then had to pay the contractor to fix it. I also purchased a cultured marble vanity top with a matching custom side splash from a large box store. The side splash cost $35.00 and fit perfectly."

"We went here to pick out granite surfaces for a new walk-in shower in the master BR...bench tops, soap shelf tops, window sill and curb sill. Everything went fine at the store. Things fell apart after that. Deadlines weren't met...repeatedly, deadlines they set. Expectations they set went unmet. Communication was poor. If something is wrong just tell me. I can deal with that. Fortunately our contractor did the work of communicating with them and making things happen...finally! Probably a good thing it wasn't me.Don't keep telling me what you think I want to hear and completely destroy your credibility with lousy performance. In the end, we got the project done and are fairly certain about what happened. Not going to share that because I am not completely sure. However, we are absolutely certain that we'll never do business with this company again. We would encourage you to look elsewhere. This product is expensive. Choose wisely. There are plenty of options out there."

"I cannot say enough kind words about the high quality work that the team at Granite Creations provides. From their attention to detail to their professional installation, they are top notch. We had an extra large countertop put in the kitchen and they worked with me to get EXACTLY what I dreamed of and managed to do it in one piece! They are personable and really enjoyable to work with. Now that our house is finished, I can honestly say that I will miss working with them."