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"everything went well. the price, service and clean up was great."

"They staged the home sale & took $500 sunglasses from the great room by mistake. We immediately notified them w/in an hour that they grabbed the prescription sunglasses that were needed for driving due to my eye disease. We did everything: called a ton of times, texted & offered to meet ANYONE from this company ANYWHERE to get the medically necessary glasses. They simply replied w/ "sorry; we can't find them," ....and they won't return any calls or pay for new glasses that they "sole" from the home. We understand that it is unfortunate that they lost them, however, this personal property was taken from the home. It's their responsibility to make this right. The ONLY reason we are writing this review is because the firm has ignored our attempts to contact them -- blocking our calls, ignoring our voicemails & acting very unprofessional under a simply mistake they made that needs to be made right. This has caused us great harm and expense, as we've had to hire a professional driver in order to drive in the sun."

"Dale Urban of Expert made a lot of statements and promises that were not true. He informed us to do the repair he would need to jack up the house at least 3 times and it was $5000 each time. He wrote a contract for repairing 3 walls damaged by termites, then, as work began on the third wall, he informed us there were $10000 in overages we must pay immediately. I asked Dale to bring the contract and an itemized list of the overages. He never supplied an itemized list but he did bring the contract. When he presented me with his copy of the contract I noticed he had changed repairing 3 walls to repairing 2 walls. He literally wrote over the 3 with a 2. Arguing ensued and he threatened to leave the job undone so my 76 year old father paid him $10000 more. He was worried his house would remain unfinished and hiring a new contractor would cost even more money. After the job was competed I filed a complaint with the BBB and Indiana Attorney General. Turns out changing a contract and asking for more money is fraud under Indiana law. So I contacted Dale and insisted he return the money or I'd press charges. He did not. Instead he offers to do more work provide I paid for all the materials. We came to an agreement for 4 jobs and set firm deadlines for each. Dale did not meet a single deadline. Further, during the repair his contractor insisted that in order for the repair to be done correctly, a section of the roof needed to be torn off. Once the repair was done, his contractor asked for an additional $4200 which my father paid. I've contacted Dale and he refuses to return any money. Please know that Dale Urban and Expert does not do any construction work what so ever. All Dale does is keep a rolodex of names which he calls when he acquires a job. He pays these individuals a pittance of the amount he collects from the home owners. As a result, you never know who's going to show up to do the job. Dale brought over 4 or 5 different brick layers before he found one to do the brick work on the house. We will never again use Dale Urban and Expert. He is a liar and is manipulative, willing to say anything to get you to sign a contract. We will also be taking him to court to get our money back. Stay away from Expert and Dale Urban"

"He was very good about keeping me informed re: his progress while cleaning our house. Our house definitely looked cleaner and I'm grateful that since this was the first time it's been cleaned, that it went so well. I would definitely hire Jared Duncan again. Am thinking VI may try to save up for a driveway wash. Our wood picket fence had a lot of mold and needed painting. Since it's been washed, I think we can skip painting this year."