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"Really disappointed in the entire experience with grounds quality lawn. Starting with just initiating the job, it took nearly a month to get responses from them and get someone out to start work. I only stuck with it at that point because a family friend said they were good but should have gone with my gut and found another company at that point. The guys they sent were constantly taking breaks and at one point the foreman even grabbed my fishing pole and spent about 30 min fishing while the remaining four watched him. This wouldn't have bothered me as much if the rate I was paying was more reasonable but they were charging me about $600 per hour for the 5 guys so these breaks and fishing sessions were costing me a lot of money. I voiced my concern with the project manager who just made excuses and cared not at all about what was going on. I asked to speak to owner Justin grounds who did the same. Just excused the behavior and had no problem with it whatsoever. All the while no one could explain why the hourly rate was so high when the guys were working so inefficiently. They kept saying the hourly rate was $60 per hour per crew member but charging me double that with no explanation. Not sure if I was just unlucky or if the company is getting complacent and resting on their reputation but I was very unimpressed and I am generally very easy going with these things and rarely complain about having bad service from anyone."

"Excellent services provided! My service professional was Marcus and he did excellent work. Can't wait to have them back."

"There was a verbal agreement made to remodel our deck to be done 7/8/18. We were told that the deck would be completed in one day. We agreed to purchase all materials and Professional Plus would supply the labor. The agreed upon price was $650. The workers started on 7/8 and got into the demo and realized that the upper post were rotten and should be replaced. We agreed to get the posts and agreed to pay them $100 more for labor. By the end of the day on 7/8, they were not done but were requesting payment. I said I would pay them half, but they said that wasn't enough because they had to pay the owner $150 off the top and still had to pay his other guy. I paid him $500 of the $750. They came back Mon 7/9 and worked for a couple hours and still were not done. They also started using nails instead of screws when we requested screws but said someone else had their drill. Tracy, the lead, said it was getting late and they would have to come back on Tue 7/10. On 7/10 they said they did not have enough materials to finish. I said that I would go get what they needed, but they said they could not stay any longer. We also started pointed out some issues with stairs that they were slanted. He said the 2 stringers we had bought were different sizes. He had informed us earlier in the day regarding this but then said he figured it out so we thought everything was ok but come to find out he proceeded to build the stairs and they ended up be crooked instead of fixing them right. He also did not finish the spindles or framing out the upper portion of the stair railing which left it very unstable and dangerous. I went and got the requested materials that next and text him the next day telling him they were there. He acknowledged the text but that's the last we heard from him. We initially contacted the owner, Frank, on 7/13 and it sounded like he was going to help. We got one follow up text on 7/16 and have not heard anything back even after multiple calls and texts. I do not recommend using this company for any services. Also be aware they operate under multiple company names. R& R, Professional Plus Tree Service and Construction, Robert's Tree Experts and Construction, and Frank's Tree Service."