Security Home Inspections

"At Security Home Inspections we respect the privacy of all our customers, and we do not sell information to third parties. We do provide some services at no charge to our clients that have ordered home inspections. These include but are not limited to RecallChek, 90 Day Warranty, Mold Safe, Termite Protection Plan and Sewer Gard. These items are provided and managed by an outside company that we work closely with to provide the most up to date information on items in the home that may have recalls, or new issues that arise after the home inspection. Our provider for those services also does not share any of your information, and it is only used as necessary to provide the services mentioned above. These services were on the invoice and receipt that was provided to you as the homeowner. Per our phone conversation, your name and email have now been removed from the free services that we provided to you."

"We appreciate Mrs. D. taking the time to fill out a review. While we understand her frustration, the inspection is a visual inspection of the home and the inspector may not be able to detect defects or problems which are concealed. The coil and the ignitor are both in a sealed combustion chamber in the furnace, as home inspectors we cannot go into someone's home and dismantle their equipment. With that being said, the cracks in the slab would not have been visible with the carpet covering the slab. The cracks were found once the carpet and padding had been removed. We strive for customer satisfaction, Security Home Inspections performed the inspection as agreed upon."

"We appreciate Mr. [Member Name Removed] taking the time to fill out a review, but we maintain that Security Home Inspections adequately addressed this issue in the inspection report. We responded to Mr. [Member Name Removed]'s complaint with our response within 3 business days of the complaint being made via email. This inspection was completed 3 years ago and noted sagging in the roof with a recommendation to monitor it. Timely monitoring would have resulted in the issue being raised within a time period that would have allowed us to make a reasonable determination as to whether it existed at the time of the inspection. That said, even if it had existed, we would not consider it a missed issue when the roof was generally described as sagging in the report. The fact it is now sagging in multiple places does not change the fact that monitoring the roof per our recommendation would have mitigated or prevented this issue altogether. Additionally, an inspection is intended to give a general understanding of the condition of the home, and our report made clear there was a roof sagging issue, so he was on notice regarding the general condition of the roof. To raise a claim after this much time has passed both does not comply with our Pre-Inspection Agreement and does not give us a reasonable ability to determine whether we have any fault in the matter. It is for these reasons we did not agree to assume liability for the issue."

"We appreciate Ms. [Member Name Removed] taking the time to fill out a review, but would not consider her comments a fair assessment of the company or the services rendered. Security Home Inspections ("SHI") did perform an inspection for her when she purchased the home, and provided her a report on the condition of the home at that time. She did not raise any issues with the first report as to the scope of the inspection or the approach SHI takes when determining what items are noted and the ways in which they are noted. Since that inspection, she has been in the process of flipping the property. The prospective buyer ordered an inspection through SHI as well. The second report did, in fact, contain notes relating to items not included in the previous report. This was due to (i) the inherent subjectivity in the inspection of a home, and (ii) the difference in timing of the inspections. While much of an inspection is objective, there are portions that are subjective, as is the case in all professional service industries. In those cases, each inspector may take a different view as to whether an item is worth noting to the buyer. Here, different inspectors performed the inspection so some items were added. That said, it is very important to note that none of the new items were significant issues by typical standards, and the passage of time accounted for at least one of the additions. Specifically, the second report noted an issue regarding tree branches needing trimmed, which would not have been a visible issue early in the year when no leaves were on the trees and the full reach of the branches would not have been possible to ascertain. The above explanations lead into two other items raised by Ms. [Member Name Removed]. First, a home inspection is not a code inspection. It is an assessment of the general condition of the home. Limiting notes to only code violations would neither provide the level of information for which home inspections are intended, nor would it provide the level of service a buyer expects. An inspection report is also not intended to be a fully exhaustive list of all defects with a home. The intent is to provide enough information for a buyer to understand the general condition of the home to help with their decision-making process. Second, the subjective component of determining which notes are needed to provide an understanding of the general condition of the home flows through to those reading the report. SHI does not designate issues as being major or minor because different buyers will have different views as to what falls into those categories. For example, one buyer may have experienced a costly plumbing issue in their previous home, which may make them more likely to view a plumbing comment as major. Accordingly, we are here to provide facts and let the buyer make the judgment as to whether something is major or minor, and our inspectors are happy to have post-inspection conversations with the buyer to help them understand the issues so they can make those decisions. Lastly, Ms. [Member Name Removed] did call SHI multiple times asking for a call back from a specific individual whom she knew was not immediately available after the first call. Three of the four calls were received during that time period, and the fourth resulted in a phone call with Ms. [Member Name Removed]. Unfortunately, that fourth call did not result in an actual dialogue because of the manner in which Ms. [Member Name Removed] attempted to conduct the conversation, but we would be happy to speak with her representative to discuss it further. What our company is unwilling to do is knowingly subject our employees to individuals who are more interested in berating them than working toward a resolution."

"On September 25, 2015 we did an inspection for [Removed members name]. We inspected the 11 year old Trane air conditioner, which has a typical life expectancy of 12-15 years. At the time of inspection the Trane air conditioner did come on and had a temperature [Member Information Removed] of 20 degrees, normal temperature [Member Information Removed] is between 14 degrees and 22 degrees. Home inspectors do not open air conditioning units during inspections, they are inspectors not HVAC technicians. We do apologize for any inconvenience this may have caused, but we did the inspection under the terms of our agreement. Our agreement states "The inspection report is made to the best of the inspector's knowledge and ability; however, NO EXPRESS OR IMPLIED WARRANTY is given pertaining in any manner to the components that were inspected. Security does not represent nor should the inspection report be construed as a representation of any warranty or guaranty as to the remaining useful life of any heating or cooling system, the plumbing or electrical system, the roofing system or the structural capability of the property inspected. THE INSPECTOR MAY NOT BE ABLE TO DETECT DEFECTS OR PROBLEMS WHICH ARE CONCEALED." Once again we do apologize for any inconvenience this may have caused."

"We are sorry to just be learning of this clients dissatisfaction. This is the first we have heard of any issues the client has had with our inspection report. We value the opportunity to go over questions and concerns with our clients at the time of the inspection and even soon after. The client never contacted us with her questions and concerns that she has noted and this inspection occurred approx. 1.5 years ago. The list of concerns that the client has stated were covered to various extents and recommendations for further evaluations were recommended in the 49 page inspection report."