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"The quality of the work was poor, the sod was laid and not rolled out which is preventing the sod from catching and causing the lawn to look uneven, the grass seed/ dirt was spread sporadically over the front lawn without focusing on the bare spots which was the ultimate goal of the seeding. (for treatment/solution to holes in the lawn to promote grass growth in those areas.) Also there was very little grass seeds or dirt spread to back lawn. I brought this to Kevin's attention and he said he would take care of it and that he ran out of dirt, also his response to my calls or e-mails was not timely or not at all. I called and text him on several occasions requesting that he comes to complete the job and he never showed up to complete the job as promised. I also feel the additional cost he charged ($1500) to lay 4 to 5 rolls of sod for 20 ft. x 24 ft. area (480 sq. ft.) , was over priced and he took advantage of me and I am a victim of price gouging. His initial quote he gave me was 3400 (for the seeding, retainer wall removal, aeration, power raking, cutting the grass, plant 1 bush) but I just noticed he has put 3500 on the contract so even in that instance I paid him $100 more than what was agreed upon. The contract that he wanted me to sign was very extensive and "construction focused" and did not address everything we had discussed for this project. It basically was an agreement to ensure payment and cover himself if I did not pay. When I noticed the contract did not list line by line description of the scope of the work I brought that to his attention and asked him to include what the job would intel ( work order) listing what we had talked about. He told me he would bring it when he came to do the job. I didn't receive anything, but he had already came to to start the job. By the time he finally came to start the job I had received a warning from the village due to my grass had grown more then 5 inches waiting for him to come and take care of cutting the grass when he was to start the project. The overall communication and follow up with this company is not good and they do not provide detailed scope of work orders even when requested."

"Timely service, good response and completed work within the time given."

"It went very well. I am not a home improvement kind of guy and I don't know anything about roofing, gutters, etc. I had a tree fall on my house and created quite the mess, and I had no clue where to start. So I had a few other companies come out and I didn't have a great feeling about it. Zeke from Crawford Construction was very personable, straight forward, and fast. From the moment he pulled into my driveway and shook my hand to the last day of work, I was always in the know and the crew kept my yard clean and got the job done so fast I couldn't believe it. No one likes to deal with this stuff right? But I can say that Crawford took the stress away. A+ service!"

"The crew arrived at the time I was told; they were courteous and kept me informed of their progress throughout the day. I was nervous about a metal roof having previously been told that I will hear every raindrop and have bad internet and phone reception. I have not experienced an issue with either. Matter fact seems i hear less of the rain on the roof plus already feels like it is warmer in the house with the prior roof as more insulation. The roof looks great, and we are very satisfied and HIGHLY recommend a metal roof as well as this company. We got a great deal and the fact that it is lifetime guaranteed is a huge plus. Cost was higher than a shingle roof but the savings for never needing another roof is worth the difference. The salesman, I forgot his name, was very knowledgeable and polite. The office manager, Tanya, has been attentive and professional. Thank you Shield for great service and product."

"Reliable Roofing Summary: With clear conscience, I can give my highest recommendation to Reliable Roofing. I searched for more than a year, interviewing at least 6 roofers, before I found one that was honest, and presented a technically accurate view of the job. That was Reliable Roofing. As a bonus, their quote was entirely reasonable for a quality installation with quality materials. First, their communications are terrific. Reliable employs a pivot person in the office who is easily reachable by phone, returns calls promptly, and can handle most anything related to scheduling and billing. With most companies, you have to leave a voice mail on the cell phone of an overworked supervisor, running around the field, who never answers your call promptly. Not at Reliable. This communications emphasis runs through the whole operation down to the working roofers. They engaged with me fully, explaining everything they were doing, and offerd suggestions and options for, me to decide, that involved both the function and appearance of the roof and gutters. No job the size of a roof ever goes off without a hitch. The question is: what is your company prepared to do about it if there is an error. The President of the company, Abraham Gordillo, was no stranger to the worksite, and appeared regularly to inspect. They work to catch and correct any mistake on the spot, and any concern I had was rapidly and professionally taken care of. Just after the roof was complete, we had 7 inches of rainfall in two days, and I inspected every inch of the inside of the roof for leaks. I found three small drips, close to each other at the base of the chimney. The roofer who I had watched spend half a day obsessively flashing around the chimney, came out the next morning, and found that the leaks came from the top of the chimney itself and were not the fault of the roofing installation. Nevertheless, he then spent the rest of the morning fixing a problem that wasn’t Reliable’s responsibility so that, in the end, I had a completely dry attic. Which, of course, they knew was the ending I needed, and saved me hiring a chimney man. Part way through the job, I decided to change out the gutters and downspouts to larger sizes. I asked the lead roofer about it, and he got right on the phone with their gutter lead, described my job, and got a terrific quote on the spot. When the gutter men completed their job, they were short one small elbow and said they would send someone out the next day with it to finish up. The next day, the lead gutter man came by with the part, surveyed the whole job, and decided that two of the downspouts would have been more attractive in a different orientation. So, although they were completely functional, he took them down (2 stories), and rebuilt them in a more attractive way. You really do want an OCD (his words) gutter man on your job, who isn’t afraid of work. The last thing I’ll mention is overall quality of materials. I know a good deal about roofing. I had measured the thickness of the metal used by the other contractors and caught them in lies. Reliable Roofing doesn’t even have coils in the lighter 29 ga. (does meet code), but starts at 26 ga., which I wanted. The same was true of the underlayment used between the new tar paper and the steel. Top quality, tough material. Here’s what you want to know: I would hire them again in a minute! And they also do general construction work , in fact, so I may have the need to. And I’ll sleep well at night doing it, because the roof is just as quiet as an asphalt shingle roof. -Neil Brunton Satisfied Customer"