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"I left a terrible review here yesterday after my experience with a Bassett HVAC technician that told me he didn't know the issue & would send a plumber from 3-5 that same day, but I was 'ghosted' by the company instead. However, the plumbers came today & not only found & fixed the issue, but fixed my garbage disposal & found the cause of a leak under my sink - all for no charge due to my experience yesterday. The issues turned out to be very minor all the way around, but I am so appreciative that they were all fixed & the kindness shown to me I don't agree with them telling me someone would be here yesterday, then not contacting me until today, but I should have been more patient before leaving a review yesterday; that is on me. I am so very pleased with my second experience with Bassett (plumbing.) & would definitely recommend Jim & Jon - thank you, gentlemen! Please disregard my first review. "

"They are professional. They are competent. I like their pricing and I would give them an A+ if I could."

"Lee did a great job as usual, even took away the old sink so I didn't have to take it to the dump. Very professional!"

"It went so well!! We heard about Pyramid through a trusted friend and will definitely use them on our next project. They had a better price than the other places we were looking at and had more selection that to me, seemed to be better quality! The installers were clean and respectful. If you want a classy and stunning job use this company."

"DO NOT HIRE THIS MAN! We initially hired Scott after he responded to an on line local group. He was kind, sincere and met my husband at our home to review contract. His prices were 1/3 of the competitors. The Job was for electrical work in our new home was over 8,000. He seamed eager to be of assistance. Though he we hired him for odd jobs at our existing home while our new house was being built by the Amish, he was usually late and seemed plagued with excuses of health issues or family trouble that kept him from completing a project in a timely manner. But in the end, he came through with those small jobs. When the new house was ready for electrical work back in mid June, he was at the house daily. He had a small crew of teenage sons and a friend at times. Work was slow but he plugged along. We liked his sincerity, his down to earth spirit, so we hired him for the plumbing job as well. He continued to be attentive and aimed to please us, though work was slow. We then hired him for other jobs in the home that he said he could easily get done. From approx June to Aug,, Scott was down here approx 5 days a week. He had a couple health episode, a son's legal problem, a stalled vehicle of his and his son that kept him from coming to property at times but we were very understanding. It just gets worse from here. Many projects, were poorly done. Scott failed to cap off simple T drains and many of our household items, including family heirlooms , we were storing in the basement of the new home were covered in grey water from the toilet. Although we cleaned them some heirlooms, others had to be trashed. He was slow to fix the problem and we had further leaks from his plumbing job. He bought our AC /heat pump and furnace from a scratch and dent dealer in Lebanon with no warranty. Unbeknownst to us. He asked for money for duct work, that we provided to him and never got it. He would ask for money to purchase materials and never produce the items. He seemed to have a of days where he had to show up for child support court. and sometime at the end of August, he claimed his bank account was frozen by the courts and he was unable to produce items we had already paid him to purchase. He then began not answering calls, not showing up, It became a daily game of asking him if he was coming, him telling us that he would be there at a certain time and never showing. In the last 3 weeks we have seen him at the house approx 5 times. And he stayed for approx 1 -2 hours. The last straw was after 4 days of not answering calls and not showing up, he showed up an hour late, and as soon as I had left to run and errand, he left right behind me, not to answer the phone at all. We offered to help him in gas money to get down to Rockville from New Richmond, pay extra adult crew members just to get the house moving His reponse was always that he was going thru a hardship and we are his first priority. And that he WAS going to get us done. His last message to me was a cryptic complaint that he didn't like it that we doubted his abilities after pointing out some serious concerns in his work. The current state of our house? We have no duct work, we have 20% of electrical not done. A bathroom not done, Insulation gaps in the ceiling, railing that has been purchased but not done. a furnace and AC unit with no warrantly and it is coming into late September. We fronted him on painting, flooring and setting up kitchen. This is only started and a long way to go to be done. We are out over 30 K in monies. We finally fired him yesterday after being here for one hour and never calling us back to speak with us personally. We have asked for some monies back. And have contacted a lawyer for litigation. Don't be fooled by his kindness or sincerity. He is a charlatan and is plagued with unfortunate events in his life that prohibit him from actually finishing his job. I believe this is his M. O. and needs to be shut down."