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"I’m not sure about the other reviews but my experience was the worse ever. I had a raccoon damage in the attic. I called a company to catch the Raccoon and the suggested Newnam. Mike is responsive and there is no questions about that but they did everysingle thing wrong. The raccoon damage was pretty bad, they charged the insurance 14000 initially and then 18000 they came within one day they took the insulation and they sprayed disinfectant suppose to be and they put new insulation. Without repairing the hole in the attic where the raccoons came from, without making sure No more raccoons and without repairing the ducts. So now I have blowby insulation on an open ducts. I asked about pictures I never recieved them. After I complained about the smell that didn’t go away I went in the attic and there were huge amount of raccoon litters covered by disinfectant and new insulation I called Mike and as usual he stated that he will make it right and he send his crews, they removed part of the new insulation and removed one of the attic floor and huge amount of raccoons litter removed. The smell didn’t go away so I called again and they removed another attic floor and removec another huge amount of old insulation. He told me that they need to clean my ducts in order for the smell to go away. So he sent me Mike Reatz, he was the most unprofessional person that you will ever see. He came first time he couldn’t do the job and he left. Then came again his did some duct works and stated can not attach them as he needs to clean . He came third time, drove his truck over my granite slab infront of the garage and broke it. I said no problem just finish your cleaning. He tried to operate his vaccuum but it was leaking diesel/ gas so he left. I called again and they told me if there is still smell they have to cut my vaulted ceiling drywall. So I told them just remove the old insulation and appropriate anti enzymes . So thru came and removed another attic floor and removed alot of raccoons litters. Anyway They asked me to check their work before they leave I went and check the area around the HVAC system which was full with old insulation, Victor who is the person in charge of cleaning stated that they can not remove the insulation under the ducts as they don’t have access and can not reach it, So I went myself and started removing the old insulation and vaccuming it using their machine. He get annoyed and he pulled the vaccuum from me. I have alot of pictures to share my experience. He wanted to cut the drywall and he insisted. They wanted to charge the insurance more. Any way I was against that and I terminated my wirk with them. I hired another compamy called Attic Green. James is a nice informative person he talk good and his work was good. He removed all the insulation done by Mike. He sprayed chemicals and waited 48 hours and then checked the smell again. He sealed the attic door. He sealed the ductwork. He sent me videos of their work. It is just make u feel they are doing the right things. You may not know but you are giving 5 stars because you don’t know what they did in the attic and noway to check their work. FYI this is regarding new"

"An Inspection was performed on a client's home recently for the purpose of selling it. Upon Inspection it was discovered that the bathroom vents were venting in the attic. In 2014 Klean Restoration talked my elderly client into installing an powered ventilator in the attic in lieu of venting the bathroom vents to the soffits. When it was discovered that the ventilator was not serving the purpose it was suppose to, I called Klean Restoration. It took 5 phone calls to talk to the owner as I was told by his assistant Casey that the owner doesn't take calls from customers. When asked about the purpose of installing the powered ventilator, the owner and his assistant, Casey, could not explain why such a system would be installed in the attic. The owner's assistant stated that the employee that use to install this ventilator system was no longer with the company, therefore they were unable answer any questions. When asked if someone could schedule an appointment to visit the home, she refused to schedule it and said that they were too busy. It appeared that Klean Restoration did not want to take responsibility for selling an elderly couple an ineffective piece of equipment. The owner and his assistant were very rude. I would never recommend them."