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PuroClean Disaster Restoration

Water or Storm Damage Restoration, Fire or Smoke Damage Restoration, Water Removal,

About us

PuroClean, a leader in property emergency services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, trauma, or other conditions resulting in property damage. We pledge to do whatever it takes to respond, restore and rescue properties in all of the communities we serve.

Business highlights

Emergency services offered
20 years of experience

Services we offer

Water Damage Mitigation, Fire & Smoke Damage Restoration, Mold Remediation, Biohazard Cleanup

Services we don't offer

No duct work cleaning, reconstruction, dry cleaning & mold testing.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Accepted Payment Methods

  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.616 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
19%
3
0%
2
0%
1
6%

Filter reviews by service

Showing 1-16 of 16 reviews
Debbie A.
Sep 2014
5.0
Yes, I recommend this pro
$300
They sprayed it down. They were very professional and did it for the price we were quoted.

Dawn S.
Jul 2014
5.0
Yes, I recommend this pro
Our insurance covered the cost. They did an excellent job. They came and looked at it beforehand and told us what we needed to have done. They completed the work in a timely fashion. It doesn't look like anything happened. They were very nice.
Response from PuroClean Disaster Restoration
"Thank you so much for you kind comments!"

Pamela G.
Apr 2014
5.0
Yes, I recommend this pro
Everett was here to clean up. He was on time, cooperative, knowledgeable, and was very professional. His personality helped make us feel at ease with a difficult situation.

Ricky H.
Mar 2014
5.0
Yes, I recommend this pro
It went very well. They were very quick and when we were actually at the house, they were all very polite. I would definitely recommend them and whatever the need, I would definitely use them again.

Rex J.
Mar 2014
4.0
Yes, I recommend this pro
They did a nice job. It was covered by insurance.

RUSH Y.
Jun 2013
5.0
Yes, I recommend this pro
They were very quick to respond, and they where on the scene within 2 hours. They did everything they could right away. They made about 1 trip a day, for the next 3 days. They were very knowledgeable, pleasure to deal with, and informed us what they were doing. They are a top notch company.

Benhamin B.
Jun 2013
4.0
Yes, I recommend this pro
$4,500
The technician was great. The only negative was that there was some billing problems that my insurance had to solve with them. They work was fine. I would recommend them to others.

Debra W.
Jun 2013
5.0
I thought they are very expensive, and overpriced. They did a great job, but they are very expensive.

Stacey D.
Jun 2013
5.0
Yes, I recommend this pro
Everything went really well. I would recommend them to others.

LAWRENCE S.
Jun 2013
5.0
Yes, I recommend this pro
They worked very hard, were polite, and very professional. They had to rip up all the carpet and move the furniture. I have no complaints with them. I would recommend them to others. It was a pleasure to work with them, and they did not give me any aggravation.

RUSH Y.
Feb 2011
5.0
Yes, I recommend this pro
I was amazed at the urgency with which the company addressed the remediation problem. The service technician was prompt, neat, and professional in every respect. He helped identify the leak which was the source of the water from the clogged sewer. The company will provide a detailed report to my insurance company to document the extent of the damage. I do not yet have the amount charged. I will be responsible only for the amount of the deductible on my insurance policy.

PATTI L.
Jul 2010
1.0
$2,000
[NOTE: my deductible was $500; my insurance company paid about $1,500-2,000 for the remainder of this claim.] PuroClean (Greenfield) was recommended by my insurance company as one of their preferred service providers.Very friendly staff, including owner, promptly came. However, after waiting several days for them to return to sanitize and finish cleaning the floor so I could replace items, I contacted my insurance adjuster who said PuroClean was finished after "returning and working on Sunday", and that PuroClean had already been paid. They had NOT "returned and worked" whatsoever, thus I demanded that my adjuster be present when PuroClean came back to actually complete the job they had begun but not completed. They had totally lied about returning and finishing the job, even stating specific hours for "work performed" that Sunday which was was impossible since we were attending church services and they would not have had access to the house. I should have checked with others who have used this company - I would have known this is their typical manner of operation and not used them.
Response from PuroClean Disaster Restoration
"Puroclean believes this member has us confused with another company that provided services for her. We completed the work January 15th 2008, which is a Tuesday. We have an outstanding customer satisfaction written by and signed by this member and dated January 15, 2008. A complaint was never made to us by this member and we only knew that she was completely satisfied with our work."

JOHN L.
Jun 2010
5.0
Yes, I recommend this pro
$4,000
I was pleased and it was good. They recommended that I get an mold testing from a company and I had them do the mold removal work.

Benjamin M.
Mar 2010
5.0
Yes, I recommend this pro
They were knowledgeable and described the process for me. They said they could go back and give me a detailed quote if I wanted, but I just wanted a ballpark number on what it would take to get the job done. The part they did do was beyond expectations. The price was higher than what I wanted to pay so I decided to have the work done elsewhere, but they definitely knew what they were doing.

John U.
Dec 2009
4.0
$250
I called Puroclean on the recommendation of a friend who knows Jeff Rush. When I called, the phone was answered by a gentleman who seemed somewhat out of sorts. He transferred me to Blaine who scheduled a time to come out and see the issue. Blaine came out and checked things out and said he needed to have Justin, the mold expert, come take a look to give me an accurate quote. Blaine texted my contact information to Justin right away. I never heard from Justin and contacted Blaine the next day asking when I would hear from Justin. Justin called within a few minutes to schedule an appointment. He mentioned he had a job the next morning (Wednesday) but would come out after that. It seemed to me that would be in the morning, but it wasn't until 2pm that I heard from Justin. In person, he was very friendly and knowledgeable. He gave me a quote and I indicated I would like for Puroclean to perfrom the work. He said he would call me when he got back to the office to schedule the work. On Friday, I still hadn't heard back. I called Justin's cell number and left a message, then called the office and asked the receptionist to schedule an appointment. She said she needed to have Justin schedule the appointment and would pass along another message for me. I didn't hear anything back. Finally, on Monday Blaine called to schedule a time to come out and do the work. The work itself was done promptly and they cleaned everything up nicely. It was just difficult communicating with the guys who would do the work.

JAMES L.
Oct 2009
5.0
Yes, I recommend this pro
There was a faulty dehumidifier that drained water all over a finished area of my basement for several days. The company responsible for the dehumidifier called PuroClean to deal with the water damage. The work went very well. PuroClean showed up on a Monday morning to deal with the emergency and we were very pleased with the work they did for us.The carpet had to be pulled up to dry and the floor underneath took longer to dry out. They checked the progress daily and kept the dryers going until the job was complete. The carpet looks great and there is no residual damage to our floors or carpet thanks to their efforts.

Laura M.
Dec 2008
5.0
Yes, I recommend this pro
$2,500
They were fantastic! The professionalism, sensitivity, sympathy & understanding to the situation were all great. I would give them straight A's. If something were to come up, god forbid, then I would definitely use them again.

Licensing

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

PuroClean Disaster Restoration is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed

PuroClean Disaster Restoration accepts the following forms of payment: Check, Visa, Discover, MasterCard

No, PuroClean Disaster Restoration does not offer free project estimates.

Yes, PuroClean Disaster Restoration offers eco-friendly accreditations.

No, PuroClean Disaster Restoration does not offer a senior discount.

Yes, PuroClean Disaster Restoration offers emergency services.

No, PuroClean Disaster Restoration does not offer warranties.

PuroClean Disaster Restoration offers the following services: Water Damage Mitigation, Fire & Smoke Damage Restoration, Mold Remediation, Biohazard Cleanup

No duct work cleaning, reconstruction, dry cleaning & mold testing.